MAX 6000 Series ISP and Telecommuting Configuration Guide

Ascend Communications, Inc.

Part Number: 7820-0579-002

For software version 6.0.0

MAX is a trademark of Ascend Communications, Inc. Other trademarks and trade names mentioned in this publication belong to their respective owners.

Copyright © 1998, Ascend Communications, Inc. All Rights Reserved.

This document contains information that is the property of Ascend Communications, Inc. This document may not be copied, reproduced, reduced to any electronic medium or machine readable form, or otherwise duplicated, and the information herein may not be used, disseminated or otherwise disclosed, except with the prior written consent of Ascend Communications, Inc.

## Ascend Customer Service

You can request assistance or additional information by telephone, email, fax, or modem, or over the Internet.

### Obtaining Technical Assistance

If you need technical assistance, first gather the information that Ascend Customer Service will need for diagnosing your problem. Then select the most convenient method of contacting Ascend Customer Service.

#### Information you will need

Before contacting Ascend Customer Service, gather the following information:

- Product name and model

- Software and hardware options

- Software version

- Service Profile Identifiers (SPIDs) associated with your product

- Your local telephone company's switch type and operating mode, such as AT&T 5ESS Custom or Northern Telecom National ISDN-1

- Whether you are routing or bridging with your Ascend product

- Type of computer you are using

- Description of the problem

#### How to contact Ascend Customer Service

After you gather the necessary information, contact Ascend in one of the following ways:

Telephone in the United States | 800-ASCEND-4 (800-272-3634)
Telephone outside the United States | 510-769-8027 (800-697-4772)
Australia | (+61) 3 9656 7000
Austria/Germany/Switzerland | (+33) 492 96 5672
Benelux | (+33) 492 96 5674
France | (+33) 492 96 5673
Italy | (+33) 492 96 5676
Japan | (+81) 3 5325 7397
Middle East/Africa | (+33) 492 96 5679
Scandinavia | (+33) 492 96 5677
Spain/Portugal | (+33) 492 96 5675
UK | (+33) 492 96 5671
Email | support@ascend.com
Email (outside US) | EMEAsupport@ascend.com
Facsimile (FAX) | 510-814-2312
Customer Support BBS by modem | 510-814-2302

You can also contact the Ascend main office by dialing 510-769-6001, or you can write to Ascend at the following address:

Ascend Communications
1701 Harbor Bay Parkway
Alameda, CA 94502

### Need information about new features and products?

Ascend is committed to constant product improvement. You can find out about new features and other improvements as follows:

- For the latest information about the Ascend product line, visit our site on the World Wide Web:

      http://www.ascend.com

- For software upgrades, release notes, and addenda to this manual, visit our FTP site:

      ftp.ascend.com

Copyright © 1998, Ascend Communications, Inc. All rights reserved.