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# Warranty

This appendix contains warranty information.

Product warranty

1. Ascend warrants that the MAX will be free from defects in material and workmanship for a period of twelve (12) months from date of shipment.

2. Ascend shall incur no liability under this warranty if

   - the allegedly defective goods are not returned prepaid to Ascend within thirty (30) days of the discovery of the alleged defect and in accordance with Ascend's repair procedures; or

   - Ascend's tests disclose that the alleged defect is not due to defects in material or workmanship.

3. Ascend's liability shall be limited to either repair or replacement of the defective goods, at Ascend's option.

4. Ascend MAKES NO EXPRESS OR IMPLIED WARRANTIES REGARDING THE QUALITY, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE BEYOND THOSE THAT APPEAR IN THE APPLICABLE Ascend USER'S DOCUMENTATION. Ascend SHALL NOT BE RESPONSIBLE FOR CONSEQUENTIAL, INCIDENTAL, OR PUNITIVE DAMAGE, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS OR DAMAGES TO BUSINESS OR BUSINESS RELATIONS. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES.

Warranty repair

1. During the first three (3) months of ownership, Ascend will repair or replace a defective product covered under warranty within twenty-four (24) hours of receipt of the product. During the fourth (4th) through twelfth (12th) months of ownership, Ascend will repair or replace a defective product covered under warranty within ten (10) days of receipt of the product. The warranty period for the replaced product shall be ninety (90) days or the remainder of the warranty period of the original unit, whichever is greater. Ascend will ship surface freight. Expedited freight is at customer's expense.

2. The customer must return the defective product to Ascend within fourteen (14) days after the request for replacement. If the defective product is not returned within this time period, Ascend will bill the customer for the product at list price.

Out-of warranty repair

Ascend will either repair or, at its option, replace a defective product not covered under warranty within ten (10) working days of its receipt. Repair charges are available from the Repair Facility upon request. The warranty on a serviced product is thirty (30) days measured from date of service. Out-of-warranty repair charges are based upon the prices in effect at the time of return.

Copyright © 1998, Ascend Communications, Inc. All rights reserved.