NavisConnect
User's Guide

Ascend Communications, Inc.

Part Number: 7820-0617-001

For software version 1.0

MAX, MAX TNT, NavisConnect, and True Access Operating System are trademarks of Ascend Communications, Inc. Other trademarks and trade names mentioned in this publication belong to their respective owners.

Copyright © October 1998, Ascend Communications, Inc. All Rights Reserved.

This document contains information that is the property of Ascend Communications, Inc. This document may not be copied, reproduced, reduced to any electronic medium or machine readable form, or otherwise duplicated, and the information herein may not be used, disseminated or otherwise disclosed, except with the prior written consent of Ascend Communications, Inc.

## Ascend Customer Service

Ascend Customer Service provides a variety of options for obtaining technical assistance, information about Ascend products and services, and software upgrades.

### Finding information and software on the Internet

Visit Ascend's Web site at`` http://`www.ascend.com` for technical information, product information, and descriptions of available services.

Visit Ascend's FTP site at`ftp.ascend.com` for software upgrades, release notes, and addenda to this manual.

### Obtaining technical assistance

You can obtain technical assistance by telephone, email, fax, or modem, as well as over the Internet.

#### Enabling Ascend to assist you

If you need to contact Ascend for help with a problem, make sure that you have the following information when you call or that you include it in your correspondence:

- Product name and model.

- Software and hardware options.

- Software version.

- If supplied by your carrier, Service Profile Identifiers (SPIDs) associated with your line.

- Your local telephone company's switch type and operating mode, such as AT&T 5ESS Custom or Northern Telecom National ISDN-1.

- Whether you are routing or bridging with your Ascend product.

- Type of computer you are using.

- Description of the problem.

#### Calling Ascend from within the United States

In the U.S., you can take advantage of Priority Technical Assistance or an Ascend Advantage Pak service contract, or you can call to request assistance.

##### Priority Technical Assistance

If you need to talk to an engineer right away, call (900) 555-ASND (2763) to reach Ascend's Priority Call queue. The charge of $2.95 per minute does not begin to accrue until you are connected to an engineer. Average wait times are less than three minutes.

##### Ascend Advantage Pak

Ascend Advantage Pak is a one-year service contract that includes overnight advance replacement of failed products, technical support, software maintenance releases, and software update releases. For more information, call (800) ASCEND-4 (272-3634), or access Ascend's Web site at `www.ascend.com` and select Services and Support, then Advantage Service Family.

##### Other telephone numbers

For a menu of Ascend's services, call (800) ASCEND-4 (272-3634). Or call (510) 769-6001 for an operator.

#### Calling Ascend from outside the United States

You can contact Ascend by telephone from outside the United States at one of the following numbers:

Telephone outside the United States | (510) 769-8027
Asia Pacific (except Japan) | (+61) 3 9656 7000
Austria/Germany/Switzerland | (+33) 492 96 5672
Benelux | (+33) 492 96 5674
France | (+33) 492 96 5673
Italy | (+33) 492 96 5676
Japan | (+81) 3 5325 7397
Middle East/Africa | (+33) 492 96 5679
Scandinavia | (+33) 492 96 5677
Spain/Portugal | (+33) 492 96 5675
UK | (+33) 492 96 5671

For the Asia Pacific Region, you can find additional support resources at
`http://apac.ascend.com/contacts.html`.

#### Obtaining assistance through correspondence

Ascend maintains two email addresses for technical support questions. One is for customers in the United States, and the other is for customers in Europe, the Middle East, and Asia. If you prefer to correspond by fax, BBS, or regular mail, please direct your inquiry to Ascend's U.S. offices. Following are the ways in which you can reach Ascend Customer Service:

- Email from within the U.S.-support@ascend.com

- Email from Europe or the Middle East-EMEAsupport@ascend.com

- Email from Asia Pacific-apac.support@ascend.com

- Fax-(510) 814-2312

- Customer Support BBS (by modem)-(510) 814-2302

- Write to Ascend at the following address:
  Attn: Customer Service
  Ascend Communications, Inc.
  One Ascend Plaza
  1701 Harbor Bay Parkway
  Alameda, CA 94502-3002

Copyright © 1998, Ascend Communications, Inc. All rights reserved.