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                   ORiNOCO PROBLEM REPORT FORM

With this form please report any difficulties or problems
encountered during installation or during normal use of your
ORiNOCO product(s). Please help us helping you by completing
this problem report form.

Send the problem report form by Email or Fax to your authorized
ORiNOCO reseller. A list of addresses can be retrieved from the
ORiNOCO website at: http://www.orinocowireless.com/ in the
"Contact & Ordering" section.

If possible, please attach/include printout or screencapture of
the Client Manager, Help, Version Info.
This information can also be saved in a file by the Client Manager,
Advanced, Card Diagnostics, Generate Report function.

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C O N T A C T  I N F O R M A T I O N:

Date:                     ______________________________________

Customer Name:            ______________________________________

Contact name:             ______________________________________

Telephone:                ______________________________________

Email address / Fax:      ______________________________________



O R I N O C O   P R O D U C T   I N F O R M A T I O N:

ORiNOCO Products Used:    [  ]  ORiNOCO PC Card
                          [  ]  ORiNOCO ISA Adapter
                          [  ]  ORiNOCO PCI Adapter
                          [  ]  ORiNOCO Embedded Card (Mini PCI)
                          [  ]  ORiNOCO USB Client
                          [  ]  ORiNOCO Ethernet Converter EC/EC-S
                          [  ]  ORiNOCO RG-1000
                          [  ]  ORiNOCO WavePOINT-II AP
			  [  ]  ORiNOCO AP-2000
                          [  ]  ORiNOCO AP-1000
                          [  ]  ORiNOCO AP-500
                          [  ]  ORiNOCO AS-2000
                          [  ]  ORiNOCO COR-1100
                          [  ]  ORiNOCO ROR-1000

Part Number (P/N):        ______________________________________

Serial Number (S/N):      ______________________________________




O R I N O C O    S O F T W A R E

(Check the readme.txt file or Client Manager, Help, Version Info)

Driver Name:              [  ]  ORiNOCO NDIS 3 Miniport Driver
                          [  ]  ORiNOCO NDIS 4 Miniport Driver
                          [  ]  ORiNOCO NDIS 5 Miniport Driver
                          [  ]  ORiNOCO NDIS 5 USB Driver
                          [  ]  ORiNOCO OR Client Driver
                          [  ]  ORiNOCO Windows CE Driver
                          [  ]  ORiNOCO DOS Card Access Driver
                          [  ]  ORiNOCO DOS ODI Driver
                          [  ]  ORiNOCO DOS Packet Driver
                          [  ]  ORiNOCO Linux Driver / Source Lib.
                          [  ]  ORiNOCO Apple PowerBook Driver
                          [  ]  Apple AirPort Driver

                          ______________________________________

Variant and Version:      ______________________________________

Utility Name:             [  ]  Client Manager
                          [  ]  AP Manager
                          [  ]  AP PRO Manager (WaveMANAGER/PRO)
                          [  ]  AP Telnet CLI Proxy
                          [  ]  OR Manager
                          [  ]  WaveMANAGER/EC
                          [  ]  RG Setup Utility
                          [  ]  AS Client
                          [  ]  AS Manager
                          [  ]  WSU (Card Firmware Update)

                          ______________________________________

Variant and Version:      ______________________________________


Obtained from:            [  ]  The ORiNOCO CD-ROM, labeled:

    (e.g. Spring 2001)    ______________________________________

                          [  ] My MS-Windows CD-ROM
                          [  ] My Computer's hard disk (pre-installed)

                          [  ]  The Internet
                          [  ] ORiNOCO website
                                    http://www.orinocowireless.com/
                          [  ] ORiNOCO FTP Site
                                    ftp://ftp.orinocowireless.com/pub/
                          [  ] Other Internet Site:

                                    ____________________________






I N F O R M A T IO N    A B O U T   Y O U R   C O M P U T E R

Manufacturer:             ______________________________________

Type (name/number):       ______________________________________

Processor type:           [  ]  Intel Pentium ____type ______MHz
                          [  ]  AMD   ____________type ______MHz
                          [  ]  Other:
                               _________________________________

Bus type:                 [  ]  PC Card (PCMCIA)
                          [  ]  ISA
                          [  ]  PCI
                          [  ]  Mini PCI
                          [  ]  USB

Operating System:         [  ]  MS-Windows 95
                          [  ]  MS-Windows 95 A   (OSR1)
                          [  ]  MS-Windows 95 B   (OSR2)
                          [  ]  MS-Windows 98
                          [  ]  MS-Windows 98 SE (Second Edition)
                          [  ]  MS-Windows Milennium Edition
                          [  ]  MS-Windows 2000
                                Service Pack ___________________
                          [  ]  MS-Windows NT v4
                                Service Pack ___________________

                                Card Manager ___________________

                          [  ]  MS-Windows CE version __________

                          [  ]  Linux, Distribution & version:
                               _________________________________

                          [  ]  MacOS Release __________________

                          [  ]  DOS Version ____________________

                          [  ]  Other: _________________________


N E T W O R K    S E T T I N G S

Describe your Network:    Wireless computers connected via:
                          [  ] Access Point (WavePOINT-II or
                                             AP-2000, AP-1000 or AP-500)
                          [  ] Residential Gateway RG-1000
                          [  ] Peer-to-Peer workgroup
                          [  ] Access Server AS-2000
                          [  ] Outdoor Router P-t-P/P-t-MP
                          [  ] Apple Airport Base Station
                          [  ] Other:
                               _________________________________

Network Operating System  [  ] Microsoft Networking
                               Version: ________________________


                          [  ] Other, please specify:

                               Name:    ________________________

                               Type:    ________________________

                               Version: ________________________

Network Protocols:        [  ] TCP/IP
                          [  ] IPX/SPX
                          [  ] NetBEUI
                          [  ] AppleTalk
                          [  ] Other: __________________________

Frame Type (if known)     [  ] 802.3
                          [  ] Ethernet-II
                          [  ] Other: __________________________

IP Address Settings       [  ] via DHCP
                          [  ] Fixed:
                               IP Address: _____________________
                               Subnet Mask: ____________________
                               Gateway: ________________________


P R O B L E M    D E S C R I P T I O N:

LED behavior              [  ]  LED activity seems normal
                          [  ]  NO LED activity at all
                          [  ]  Unexpected LED behavior
                                (please describe):

     ___________________________________________________________

     ___________________________________________________________

Error/warning message     [  ]  None
                          [  ]  Yes
                                (describe complete message):

     ___________________________________________________________

     ___________________________________________________________


When did the error occur: [  ]  Upon first-time installation
                          [  ]  When I was trying to update the 
                                [  ] Driver
                                [  ] Utility
                                [  ] Card firmware using WSU
                                [  ] Access Point Embedded S/W
                                [  ] When I tried to uninstall 
                                     the software
                                [  ] Other, please describe:

     ___________________________________________________________

     ___________________________________________________________

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If your problem is related to an Access Point (AP-2000, AP-1000, 
AP-500, WavePOINT-II), Access Server (AS-2000), or Outdoor Router 
(COR-1100 or ROR-1000), please include the folowing information:

Wireless Interface(s):  (See Manager, Monitor / Interface)

[  ] Slot A (Interface 2)  Description  ________________________

                           MAC Address  ________________________
                           Encryption Enabled Y / N

[  ] Slot B (Interface 3)  Description  ________________________

                           MAC Address  ________________________
                           Encryption Enabled Y / N

Ethernet Interface:    [  ] 10BASE-T  (10 Mbit/s, UTP/RJ 45)
                       [  ] 10BASE2   (10 Mbit/s, Thin-Coax/BNC)
                       [  ] 100BASE-T (100 Mbit/s, UTP/RJ 45)

Version of Embedded S/W:         _______________________________
(also refered as kernel or image)

IP Address Settings    [  ] via DHCP
                       [  ] Fixed:
                            IP Address: ________________________
                            Subnet Mask: _______________________
                            Default Router: ____________________

If possible, please attach/include printouts or screencaptures of
the following Manager Monitor screens:

     Monitor / System
     Monitor / Interface / Interface 1
     Monitor / Interface / Interface 2
     Monitor / Interface / Interface 3
     Monitor / Wireless / Interface 2
     Monitor / Wireless / Interface 3


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If your problem is related to the RG-1000, please include
the folowing information:

Version of Embedded S/W in RG:   _______________________________
This version can be found in the "About" box in the RG Setup
Utility. Press F12 to get the about box.

Please add the following files that can be found in the folder
in which the RG-1000 Setup Utility has been installed (The default
folder for the installation is:C:\Program Files\ORiNOCO\Rg):
  
  * file ISPcheck.log
  * file RG-1000.cnf

Other Comments:
________________________________________________________________

________________________________________________________________

________________________________________________________________

________________________________________________________________

________________________________________________________________

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                            END OF FORM

        THANK YOU FOR YOUR EFFORT HELPING US HELPING YOU
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