Copyright: Copyright© 1996-1997 Quarterdeck Corporation. All
Citation: Copyright© 1996-1997 Quarterdeck Corporation. All rights reserved.


An Introduction to the Call Manager

The Call Manager stores Address Book entries for your Hosts, and you can manage these entries by editing, renaming, and deleting them. Most importantly, you can use your entries to connect to Hosts.

To open the Call Manager, launch RapidRemote by selecting Programs | RapidRemote | RapidRemote from the Windows 95/NT Start menu. In Windows 3.x, select it within the RapidRemote Program Manager group. When the RapidRemote dialog appears, click the Place a call button.

The Call Manager window is divided into two sections: the menus and Action Bar, and an area that displays your Address Book entries. The Action Bar and menu items are described in The Call Manager Menus and Action Bar.

See Step-by-Step: Creating an Address Book Entry and Step-by-Step: Calling a Host Computer for more information about adding an Address Book entry and using it to connect to a Host.

For more information about configuring your Address Book entries and the Call Manager, please see Configuring an Entry and Configuring the Call Manager.


An Introduction to the Host

The Host allows a Client to log on and use its resources, and it confirms or denies access to a Client based on the Caller Profiles that you create. Additionally, it allows you to configure options which affect its behavior, the performance of the remote control session, and its security. For more information, please refer to Step-by-Step: Creating a Caller Profile, Configuring a Caller Profile, Configuring the Host, and Step-by-Step: Waiting for a Call.

You can start RapidRemote by selecting it from the RapidRemote group on the Windows 95/NT Start menu. In Windows 3.x, select it within the RapidRemote Program Manager group. RapidRemote displays its opening dialog, where you can choose one of several actions. Start the Host by clicking the Wait for a call button.

The RapidRemote - Host window is divided into two sections: the menus and Action Bar, and an area that displays the status of the Host's connection and the current caller. The menus and Action Bar are discussed in The Host Menus and Action Bar.

Connection

Typically, you'll run the Host and instruct it to wait for a call from a RapidRemote Client as explained in Step-by-Step: Waiting for a Call.

The connection that the Host will use to wait for a call is shown in the Connection group box. To select a connection, simply select its option button. To configure the currently selected connection, click on the Set up a Connection... button, or select the Settings | Connection... menu item; the Communication Devices dialog is displayed. For more information about this dialog's settings, please see Configuring the Host Connection.

Note that if the Host is currently connected to a Client as identified in the Current Caller group box, or if Host's Action | Wait for a call menu item is selected, you cannot configure the connection. Deselect the Action | Wait for a call menu item, or disconnect from the Client by selecting the Action | Disconnect menu item, to gain access to the Communication Devices dialog.

Current Caller

If the Host is currently connected to a Client, the status of the connection is shown in the Current Caller group box. Before a caller can connect to the Host, you must create a Caller Profile as described in Step-by-Step: Creating a Caller Profile.

To view and edit the Caller Profiles that you've created, click on the Setup up Callers... button, or select the Settings | Callers... menu item; the Caller Setup dialog appears.

Note that if the Current Caller group box indicates that a Client is connected to the Host, you cannot edit the Caller Profiles. In this case, disconnect from the Client by selecting the Action | Disconnect menu item to gain access to the Caller Setup dialog.

For more information about the Caller Setup dialog, please see Configuring a Caller Profile.


An Introduction to the Session Window

The RapidRemote Session window displays the Host desktop, allowing you to interact with it as if you were sitting at the Host computer. At the same time, you retain access to your local system. In effect, you are able to run programs on two computers at the same time: some that are running on the Client, and some that are running on the Host computer.

If, for example, you use a laptop computer to call into your computer at work, the Session window on the laptop will display the identical programs and setup that you have at work. You can double-click on icons to start programs, drag windows, access e-mail, and configure settings, all from the Session window.

Any programs that you access through the Session window are actually running on the Host computer. If you start an application like WordPad inside the Session window, you will see WordPad in the Session window on your local screen, but it is actually running on the Host. Likewise, any files you save within the Session window are written to the Host computer.

If you run WordPad outside of the Session window, WordPad will run locally, just as it normally does. Any files you save are written to the local computer. You can work with most local applications without interfering with your remote control session.

One quick way to tell whether you are running a program on the Host computer is to minimize the Session window by clicking the small dash in the upper right corner. If the application you are working on disappears, it’s actually running on the Host. Remote Host applications are only visible in the Session window.


COMx Configuration (Windows 3.x)

When you select a modem in the Modem Detection dialog and click Properties..., the settings for your modem are displayed in the COMx Configuration dialog.

Modem

The name of the selected modem is displayed in the Modem field. If this is not the modem that you have attached to your system, click Select... and select your modem. It is very important that you select the correct modem since the other settings in this dialog are based upon your modem selection.

Control Settings

The settings in this group determine how RapidRemote configures your modem.

Initialization String

This field displays the initialization string that configures the modem's features. Note that this setting is automatically specified when you install your modem, and you should not need to change this setting.

Speaker volume

Select your modem's dialing and connecting speaker volume in this drop-down list box.

Maximum speed

Select the maximum speed that your modem can use to connect. Note that this setting is automatically selected when you install your modem, and you should not need to change this setting.

For most modern modems, this setting should not match the modem's designated "speed"; this value is typically four times the designated "speed." For example, this setting should be set to 57600 for a "14.4kbps" modem. Note that if your external modem is not attached to a serial port with a 16550 UART, you cannot reliably set this setting over 38400.

Send Timeout

This setting configures the modem to cancel the call if it isn't completed within the number of seconds specified in the Length field.

When you're satisfied with your settings, click OK, or click Cancel to close this dialog without saving your changes.


Call Manager Settings: Connect Attempts

The Connect Attempts settings determine how RapidRemote will handle redialing a modem and how long it will wait to connect over a network when connecting to a Host computer.

Redial

The redial options are used if the modems do not connect on the first try. For example, if the line is busy.

Redial Attempts

This field specifies the number of times RapidRemote will attempt to call if the modems don't connect.

Redial Delay (seconds)

This field specifies the number of seconds RapidRemote will wait before redialing in the event of a failed connection.

Network Connections

Maximum Search Time (seconds)

This field specifies number of seconds RapidRemote will wait while attempting to locate the Host computer on the network.


Call Manager Settings: General

The General settings are options that affect the remote control session once you've connected to a Host.

Computer Name

This field specifies the name you have chosen for your computer when you are in a remote control session. You can enter any name you wish; the Host uses the name to determine which Client is logging on.

The value you specify for the Computer Name is extremely important! RapidRemote uses the name to identify your Client on the network. For best results, specify a unique Computer Name, or ask your network administrator to assign one to you.

Window Scaling

Full Screen on connect

If this check box is enabled, RapidRemote will display as much of the Host desktop as possible in the Session window. If the Host desktop is already smaller than the Client's display, you will see no change. Otherwise, RapidRemote will remove the local Action Bar, menus, and task bar in order to display as much of the Host desktop as possible.

When used in conjunction with Scale the other computer's display to the session window, the Host desktop will cover the entire screen of the Client.

Scale the other computer's display to the session window

If this check box is enabled, RapidRemote will adjust the proportions so that the entire Host desktop is displayed in the Session window.

When used in conjunction with Full screen on connect, the Host desktop will cover the entire screen of the Client.

Windows Shortcut Keys

Send to the other computer

If this option button is selected, Windows key combinations such as <Alt><Tab> will be passed to the Host computer.

Execute on this computer

If this option button is selected, Windows key combinations such as <Alt><Tab> will be executed on the Client computer.


Call Manager Settings: Performance

The Call Manager Performance Settings affect the speed of the remote control session. The default settings are designed to be optimal for many computers, but you may be able to improve performance by experimenting with these options.

Bitmap Cache Size

After you connect to the remote control Host, RapidRemote stores some of the window information in a cache. That way, if you activate the same window again, the information is used from the local cache instead of transferring it again from the Host. The cache is stored in memory, and is discarded when you disconnect.

The Bitmap Cache Size determines how large the Bitmap Cache is on the Client. The default setting is 4096K. If you have limited RAM, you may want to lower the cache size setting. If the cache takes up too much room in memory, Windows will slow down during sessions.

To change the Bitmap Cache Size, click on the drop-down list, and select the size you want.

Cached Fonts

If the Host computer uses fonts that do not reside on the Client, RapidRemote will download the needed fonts from the Host. The font cache stores those fonts locally to eliminate repeated font transfers. The cache is stored in memory, and is freed when you disconnect.

The Cached Fonts setting determines how many Host fonts the Client will store in memory. The default setting is 16 fonts. If you have limited RAM, you may want to cache fewer fonts. Having a font cache that is too large can slow Windows during sessions.

To change the Cached Fonts setting, click on the the drop-down list and select the number of fonts you want to cache.

Text Quality

The Text Quality setting affects whether certain window text in the Session window will use local fonts, Host fonts, or a combination of both. This setting is independent of the Cached Fonts settings, and only affects certain window fonts.

High quality uses the same fonts as the Host. Low quality uses the local window fonts, and Medium quality uses a combination of both.

The default setting is High quality, so that the Session window looks as much like the Host desktop as possible. Low text quality will yield a slight speed increase, but some of the window text may look different than what you expect.

Data Compression

This setting determines the type of compression that will be used on the information that is sent between remote control computers. When data is compressed, there is less of it to send so communication between computers is faster.  However, it takes time to compress and decompress the data before and after it is sent.

For best results use Maximum Compression for a slower connection with two high powered computers; don't use compression for a high-speed connection (like a network connection) with a slower computer; use Light Compression if neither the connection nor the computer is high speed.

There is a fourth option, labeled Default data compression. This option is for use when you use both a modem and a network card connection. It implements maximum data compression when the modem and cable are in use, and no data compression when the network card is used.

You may want to test the speed difference by experimenting with different settings. To change the Data Compression setting, click on the drop-down list, and select the compression rate you want.


Callback Options Dialog

You've configured your Address Book entry to request the Host to callback and prompt for the callback information. Additionally, the Host is configured to callback your corresponding Caller Profile, and allow you to supply the callback information.

Enter the appropriate callback information in the following fields:

Wait for Callback from Host

This setting is only shown if the Host is configured to callback on request from the Client. To configure the Host to callback a Caller Profile on request, select the Call this caller back on request option button in the Edit Caller Properties, Callback dialog.

If you enable the Wait for Callback from Host check box, and then click OK, you are requesting a callback from the Host with the callback information that you have provided in the settings described below. If you disable this check box and then click OK, you will cancel your request for a callback and your remote control session will begin immediately.

Callback via

This setting allows you to select the connection for the callback. If you select the TCP/IP option button, enter the correct address in the TCP/IP Address field and click OK to begin the callback. If you select the SPX option button, click OK to begin the callback. If you select the Modem option button, the modem options described below are presented.

Modem Options

The following options are available if the Callback via option is set to Modem. The information that you provide is used by the Host for the callback.

Modem

The Modem list displays the modems that Windows 95/NT has identified on your system. Select the modem to receive the callback.

If you are using Windows 3.x, this list displays the modems that you have installed in RapidRemote. Select the modem to receive the callback. For more information about modems in Windows 3.x, see Step-by-Step: Installing a Modem in Windows 3.x.

Country Code

Select your country in the Country Code list box.

Area Code

Enter your area code in this field.

Phone number

Enter the primary phone number for the callback, such as 555-1234, in this field.


Callback Properties

The Callback properties allow you to request the Host computer to call you back after the initial logon. The Callback options will only take affect if you have been granted callback privileges by the Host. Privileges are preset on the Host computer's Caller Profiles.

Request that the other computer call back.

If this check box is enabled, there will be an automatic request for the Host to call you back after the automatic logon. Enabling this check box allows you to access other options, so you can select how you want the Host to call you back.

Callback timeout (seconds)

This field specifies the number of seconds that the Client will wait for the Host to call back. During this time, the Client is Waiting for a call.

Prompt me for the callback information when I connect

If this option button is selected, the Host will prompt you for information so that it can call you back.

Always use this information

If this option button is selected, the Host calls you back automatically with the specified location and connection type. Its associated options are ungrayed so you can enter the callback information.

Callback via modem

If this option button is selected, the Host will attempt to call you back using a modem-to-modem connection.

Country Code

This field appears if you select Callback via modem. It specifies the country code the Host will use to call you back. Country codes are only used for international calls.

Area Code

This field appears if you select Callback via modem. It specifies the area code that the Host will use to call you back.

If the phone number is within the current area code, but it must be dialed as a long distance number by including the area code, remove the contents of the Area Code field and insert it at the beginning of the Phone number field.

Phone number

This field appears if you select Callback via modem. It specifies the phone number the Host will use to call you back. Do not enter the area code or country code here; this information is contained in the prior two fields.

Callback via TCP/IP

If this option button is selected, the Host will attempt to call you back using a TCP/IP network connection. Such a connection is used when you connect over the Internet. This feature is used when a computer is part of a network.

TCP/IP Address

This field appears if you select Callback via TCP/IP. The TCP/IP Address is your computer's unique identification on a network. The TCP/IP Address may appear as a group of numbers separated by periods, such as 192.0.1.7, or it may be a domain name, such as smith.somewhere.com.

Advanced

This button appears if you select Callback via TCP/IP. Click on it to open the TCP/IP Port dialog.

TCP/IP Port

This field is set to a default port number, allowing RapidRemote Host to callback with the correct port. Normally, this value shouldn't be changed, but you might need to change it on the advice of your network administrator. You might need to change it if your network administrator finds a conflict.

Callback via SPX

If this option button is selected, the Host will attempt to call you back using an SPX network connection. The Host will attempt to call back using the Computer Name defined in the General panel of the Call Manager Settings dialog. The value you specify for the Computer Name is extremely important! RapidRemote uses the name to identify your Client on the network. For best results, specify a unique Computer Name, or ask your network administrator to assign one to you.


Closing Host When You Disconnect

In some situations, you may find it useful to have the Host take a single call, then automatically restart Windows after the session ends without taking any further calls. While this is not as common or convenient as Host’s other Restart options, you can specify it within the Host Settings dialog.

Select the Host window’s Settings | General... menu item, or click on the Settings Action Bar button to display the General settings panel. To have the Host accept a single call, then ignore all others, do the following:

1.	Disable the Start the host whenever your system starts check box.

2.	Enable the Restart Windows at end of session check box, and select the Always option button.

3.	Save the configuration by clicking the OK button.


Communication Devices: Direct Connect

Direct Connect allows you to select and configure the serial ports you will use to connect to another computer with a null-modem cable. Typically, the two connected computers are physically close to one another.

Port

COM1, COM2, COM3, COM4

These option buttons allow you to select the active serial port for the direct connection. The null-modem cable should be connected to the serial port you select.

Data Rate:

This drop-down list allows you to select the data transfer rate between the two computers. This is the speed with which the Client will access the Host. Note that both the Client and Host must use the same data rate.

Ignore Carrier Detect

If this check box is enabled, the Direct Connection will ignore the Carrier Detect line of the null-modem cable. If the null-modem you are using does not support Carrier Detect, or if you are unsure of the null-modem's capability, check this box.


Communication Devices: Modem

The modems that Windows 95/NT has identified on your system are listed in this dialog. You can select one and click on Settings to configure it.

If you are using Windows 3.x, this dialog lists the modems that you've installed in RapidRemote. For more information about modems in Windows 3.x, see Step-by-Step: Installing a Modem in Windows 3.x.


Communication Devices: TCP/IP Settings

The TCP/IP Settings panel allows you to specify your Host's TCP/IP information.

Local TCP/IP Address

This field displays your Host's TCP/IP Address, which is the Host's unique identification on a network. Click on Get TCP Address... to retrieve the address from your system. Once it's retrieved, the address is shown in the field next to Local TCP/IP Address as a group of numbers separated by periods, such as 255.255.255.255.

Click on Advanced... to open the TCP/IP Port dialog, where you can view or specify the port used by the Host. In most cases, you should not change the port number, however, your network administrator may advise you to change the port in some cases.


Configure RapidRemote Dialog

This dialog allows you to quickly configure RapidRemote. Select one of the following options:

Configure Client	Select this option to activate the Client Configuration Wizard which walks you through the steps necessary to configure your Client.
Configure Host	Select this option to activate the Host Configuration Wizard where you configure the Host.
Add entry	Select this option to activate the Address Entry Wizard, which walks you through the creation of a new computer Address Book entry.
Add caller	Select this option to activate the Caller Properties Wizard, where you configure a Caller Profile.


Configuring a Caller Profile

You can view and edit your Caller Profiles in the Caller Setup dialog. From within the RapidRemote - Host window, select the Settings | Callers... menu item, or click on the Set up Callers... button, to open the Caller Setup dialog.

Note that if the Current Caller group box indicates that a Client is connected to the Host, you cannot edit the Caller Profiles. To gain access to the Caller Setup dialog, disconnect from the Client by selecting the Action | Disconnect menu item.

The Caller Setup dialog contains the Caller List group box, an Allow open access... check box, and a group of command buttons.

Caller List

The Caller List group box lists the Caller Profiles that you've defined. To create a new Caller Profile, click the New... button, as described in Step-by-Step: Creating a New Caller Profile.

To select a Caller Profile, simply click on it or use the <Tab> and cursor keys to highlight it. Once you've selected a Caller Profile, you can use the Edit..., Copy..., and Delete... command buttons.

Allow open access to this computer

If the Allow open access... check box is enabled, all Caller Profiles are disabled, and there is no logon security on your Host computer. Any RapidRemote Client can log on to your Host.

Command Buttons

The Caller Setup dialog contains the following command buttons:

New...

Click on this button to activate the Caller Properties Wizard and create a new Caller Profile as described in Step-by-Step: Creating a Caller Profile.

Edit...

Click on this button to open the Edit Caller Properties dialog and edit the currently selected Caller Profile. See The Edit Caller Properties Dialog for more information.

Copy...

Click on this button to open the New Caller Properties dialog, and create a new Caller Profile with the same Privileges, Time, and Callback settings as the currently selected Caller Profile. See The New Caller Properties Dialog for more information.

Delete...

Click this button to delete the currently selected Caller Profile.

Default Settings...

Click this button to open the Default Caller Properties dialog and edit the default settings for new Caller Profiles. See Default Caller Properties Dialog for more information.

OK

Click this button to save any changes you've made to the Caller Profiles, and close the Caller Setup dialog.

Cancel

Click this button to disregard any changes you've made and close the Caller Setup dialog.


Configuring an Address Book Entry

To configure an entry, select the entry in the Call Manager window, and then select the Edit | Entry Properties... menu item; you can also right click on an entry and select Properties... from a pop-up menu. A dialog with four property panels appears:

Logon

Connection

Security

Callback


Configuring the Call Manager

To configure the Call Manager's settings, open the Call Manager Settings dialog by clicking on the Settings Action Bar button, or selecting the Settings | General..., Settings | Connect Attempts..., or Settings | Performance... menu item. The Call Manager Settings dialog contains three settings panels:

General

Connect Attempts

Performance


Configuring the Host

Configuring the Host Connection

Configuring the Host Settings

Disconnect Options


Configuring the Host Connection

To configure the communication devices used by the Host, open the Communication Devices dialog by selecting the Settings | Connection... menu item, or by clicking on the Set up Connection... button.

Note that if the Host is currently connected to a Client as identified in the Current Caller group box, or if Host's Action | Wait for a call menu item is selected, you cannot configure the connection. Deselect the Action | Wait for a call menu item, or disconnect from the Client by selecting the Action | Disconnect menu item, to gain access to the Communication Devices dialog.

The Communication Devices dialog contains three settings panels:

TAPI/Modem

TCP/IP Settings

Direct Connect


Configuring the Host Settings

The RapidRemote Host Configuration Wizard runs automatically the first time you launch the Host. The wizard walks you through the basic Host options, and offers you the opportunity to configure security and performance settings. You can run the wizard again at any time by selecting the Settings | Configuration Wizard... menu item in the Host window.

If you want to change a single option or review the current Host settings, however, you’ll probably find it more convenient to use the Host Settings dialog. Select the Host window’s Settings | General... menu item, or click on the Settings Action Bar button to open the dialog.

The Host’s options are arranged into four panels within the Host Settings dialog. You can view different option panels by clicking on the folder tabs at the top of the dialog. The four panels are:

General

Performance

Security

Logon Security


Confirm File Delete Dialog

You've selected one or more files or directories to delete. Confirm that you want to delete the file or directory described in this dialog's message by clicking on one of the following buttons:

Yes

Click this button to delete the file or directory. If you selected more than one file or directory to delete, this dialog will be displayed again for the next file or directory that you selected.

Yes To All

Click this button to delete all of the files or directories you selected. This dialog will not be shown for each file or directory that you selected.

No

Click this button to skip the deletion of the the file or directory described in this dialog's message. If you've selected more than one file or directory to delete, this dialog will be displayed again for the next file or directory that you selected.

Cancel

Click this button to skip the deletion of the file or directory described in this dialog's message, and skip the deletion of any remaining files or directories that you selected.

This confirmation dialog is enabled by settings in the File Transfer Options dialog.


Confirm File Overwrite Dialog

A filename collision has occurred. You're attempting to copy a file to a directory where a file with the same name already exists. Click on one of the following buttons:

Yes

Click this button to overwrite the existing file. If another filename collision occurs with a file that is listed in the File Transfer Status dialog, you will see this confirmation dialog again.

Yes To All

Click this button to overwrite the existing file, and disable this confirmation dialog if another filename collision occurs with a file that is listed in the File Transfer Status dialog.

No

Click this button to not overwrite the existing file, and proceed to the next file that is listed in the File Transfer Status dialog.

Cancel

Click this button to cancel the current file transfer operation, and return to the File Transfer Status dialog.

This confirmation dialog is enabled by settings in the File Transfer Options dialog.


Connection Properties

The Connection properties specify how the Client will connect to the Host. When one of the connections is selected, the appropriate information fields are displayed.

The types of connections available are:

Modem(s)

Any modem(s) identified by Windows 95/NT appear in this list.

If you are using Windows 3.x, this list displays the modems that you have installed in RapidRemote. For more information about modems in Windows 3.x, see Step-by-Step: Installing a Modem in Windows 3.x.

TCP/IP

Your TCP/IP connection, whether via dial-up or network card, as defined in the Windows 95/NT/3.x network configuration. This option is usually selected if you want to call a remote control Host that is on the Internet or on your TCP/IP network.

SPX

Your SPX connection as defined in the Windows 95/NT/3.x network configuration. This option is selected if you want to call a remote control Host that is on your SPX compatible network.

COM1, COM2, COM3, and COM4

Any COM ports identified by Windows 95/NT will appear in this list. These connections are used for two computers in close proximity to each other, usually connected by a null-modem cable. Select the COM port that the null-modem cable is plugged into.

If you are using Windows 3.x, this list displays the four COM ports that are typically identified by Windows 3.x. Please note that your system may not have all of these ports; ensure that you select the correct port on your system.

Connection Information

As you select one of the connections described above, the options that correspond to your selection appear in the Connection Information group:

Modem	If you select a modem connection, the Connection Information group displays the Country Code, Area Code, and Phone number fields. Select the Host's country in the Country Code list, and enter the appropriate numbers in the Area Code and Phone number fields. If the phone number you're calling is within the current area code, but you must dial it as a long distance number by including the area code, enable the Use country code and area code option.
TCP/IP	If you select a TCP/IP connection, the Connection Information group displays the TCP/IP Address field. Enter the numeric IP Address of the Host, or its alphabetic name in the IP Address field. There is also an Advanced button which opens the TCP/IP Port dialog.
SPX	If you select an SPX connection, the Connection Information group displays the Computer Name field. Enter the Computer Name of the Host, as defined in the General panel of the Host Settings dialog.
COM x	If you select a COM port for a direct connection, the Connection Information group displays the Data Rate and the Ignore Carrier Detect check box. Enter the same data rate that the Host is set to. If the two computers will not communicate, enable the Ignore Carrier Detect check box.


Default Caller Properties Dialog

As we explained in Step-by-Step: Creating a Caller Profile, you can use the Caller Properties Wizard to create Caller Profiles quickly and easily. If you find that you always make the same changes when you’re creating a profile, however, you may be able to make the process even faster!

The settings used by the wizard are referenced from the Default Caller Properties. Additionally, these settings define the properties of any remote control session when the Allow open access to this computer check box is enabled in the Caller Setup dialog. you can change these settings to suit your needs.

To view or modify the settings, click on the Host window’s Set up Callers... button, then click on the Default Settings... button in the Caller Setup dialog to open the Default Caller Properties dialog

The the Default Caller Properties are arranged into three panels within the dialog. The Privilege panel is always displayed when the dialog opens; you can view different panels by clicking on the folder tabs at the top of the dialog. The three panels are:

Privileges

Time

Callback

Click OK to close the Default Caller Properties dialog and return to the Caller Setup dialog, saving any changes you have made. To close the dialog without saving any changes, click on Cancel.


Default Caller Properties: Callback

To access the Default Caller Properties dialog, click the Settings | Callers... menu item to open the Caller Setup dialog, and then click the Default Settings... button. The settings in this dialog are used by the Caller Properties Wizard when you create a new Caller Profile. Additionally, these settings define the properties of any remote control session when the Allow open access to this computer check box is enabled.

The Callback settings determine whether the Host will call the Client back to complete the connection. You can choose to have the Host always call back, never call back, or call back on request. If you allow the Host to call back, you can also specify how the calls will be made.

Do not call this caller back

If this option button is selected, the Host will not call this caller back. This setting will override the settings in the Callback Properties dialog.

Call this caller back on request

If this option button is selected, the Host will initiate a callback if one is requested by the caller, depending on the Request that the other computer call back setting in the Callback Properties dialog. Enabling this option button allows you to access other options, so you can select how the Host will call back.

Always call this caller back

If this option button is selected, the Host will always initiate a callback, regardless of the options selected in the Callback Properties dialog. Selecting this option allows you to access other settings which specify how the Host will call back.

Delay before calling back (seconds)

This setting specifies the number of seconds that the Host will wait before calling back. This allows the caller to prepare the Client by placing it in Wait for a call mode.

Allow the caller to provide the callback information

If this option button is selected, the Host will allow the Client to provide the necessary callback information. The settings in the Callback Properties dialog determine how the information will be provided.

Always use this information

If this option button is selected, the Host calls back with the specified location and connection type. Its associated options are ungrayed allowing you to enter the callback information.

Callback via modem

If this option button is selected, the Host will attempt to call back using a modem-to-modem connection.

Country Code

This field appears if you select Callback via modem. The drop-down list specifies the country code the Host will use to call you back. Country codes are only used for international calls.

Area Code

This field appears if you select Callback via modem. It specifies the area code that the Host will use to call you back.

If the phone number is within the current area code, but it must be dialed as a long distance number by including the area code, remove the contents of the Area Code field and insert it at the beginning of the Phone number field.

Phone number

This field appears if you select Callback via modem. It specifies the phone number the Host will use to call back. Do not enter the area code or country code here; these are specified in the prior two fields.

Callback via TCP/IP

If this option button is selected, the Host will attempt to call back using a TCP/IP network connection. A TCP/IP connection is typically used when you connect over the Internet, or when a computer is part of a network..

TCP/IP Address

This field appears if you select Callback via TCP/IP. The TCP/IP Address is your computer's unique identification on a network. The TCP/IP Address may appear as a group of numbers separated by periods, such as 192.0.1.7, or it may be a domain name, such as smith.somewhere.com.

Advanced

This button appears if you select Callback via TCP/IP. Click on it to open the TCP/IP Port dialog.

TCP/IP Port

This field is set to a default port number, which specifies the port RapidRemote Host will use to call back. Normally, this value shouldn't be changed, but you might need to change it on the advice of your network administrator.

Callback via SPX

If this option button is selected, the Host will attempt to call back using an SPX network connection.

Computer Name

This field appears if you select Callback via SPX. The Computer Name is your Client computer's unique identification on a network. This name is defined in the General panel of the Call Manager Settings dialog.

The value you specify for the Computer Name is extremely important! RapidRemote uses the name to identify your Client on the network. For best results, specify a unique Computer Name, or ask your network administrator to assign one to you.


Default Caller Properties: Privileges

To access the Default Caller Properties dialog, click the Settings | Callers... menu item to open the Caller Setup dialog, and then click the Default Settings... button. The settings in this dialog are used by the Caller Properties Wizard when you create a new Caller Profile. Additionally, these settings define the properties of any remote control session when the Allow open access to this computer check box is enabled in the Caller Setup dialog.

The Privileges settings determine the activities a Client can perform while logged into the Host. These include sending and receiving files, blanking the Host’s display, locking the Host’s keyboard and mouse, and even accessing the Host’s RapidRemote settings.

Caller is allowed to

Send files to this computer

If this check box in enabled, the caller will be able to upload or send files to the Host computer. If not, the caller will not be able to send files.

Retrieve files from this computer

If this check box is enabled, the caller will be able to download or receive files from the Host computer. If not, the caller will be able to access the files on the Host computer, but not transfer them to the Client.

Blank this computer's screen

If this check box is enabled, the caller will have the option of blanking the Host screen so that no one at the Host computer can see what actions take place. If not, the Client will not be able to blank the Host screen, even if that option is selected on the controlling side.

Lock this computer's keyboard and mouse

If this check box is enabled, the caller will have the option of disabling the Host keyboard and mouse so that no one at the Host computer can interact with it. If not, the Client will not be able to lock the Host, even if that option is selected on the controlling side.

Access the RapidRemote settings on this computer

If this check box is enabled, the caller will be able to edit the Host settings, including security options, logons, and privileges.

This option is disabled by default.


Default Caller Properties: Time

To access the Default Caller Properties dialog, click the Settings | Callers... menu item to open the Caller Setup dialog, and then click the Default Settings... button. The settings in this dialog are used by the Caller Properties Wizard when you create a new Caller Profile. Additionally, these settings define the properties of any remote control session when the Allow open access to this computer check box is enabled.

The Time settings determine the default logon times the Host will grant to a Client. These include an inactivity disconnect period, and maximum connection times.

Disconnect caller when no activity for (minutes):

If this check box is enabled, you can specify the amount of time the caller can remain inactive on the Host before being automatically disconnected. Otherwise, the caller can remain inactive for the length of the call.

Maximum connection time per call (minutes):

If this check box is enabled, you can specify the maximum amount of time the caller can remain on the Host before being automatically disconnected. Otherwise the caller can remain on the Host indefinitely.

Maximum total connection time (minutes):

If this check box is enabled, you can specify the maximum amount of time the caller can be logged on to the Host. Once this limit is reached the caller can no longer log on to the Host until the number of minutes is increased or the value is reset.

Total connection time used so far:

This displays the total time the caller has connected to the Host, either since the creation of the Caller, or from the time of the last Reset. If you press the Reset button, the Total connection time used so far will be set to 00:00.


Dialing Properties (Windows 3.x)

The Dialing Properties dialog determines the call settings for RapidRemote modem connections.

Where I am

Enter your current area code in The area code is edit field. If this number is not the same as the area code you designate for an Address Book entry or Caller Profile, RapidRemote dials a long distance number by including the area code.

How I dial from this location

The following settings determine how RapidRemote dials:

To access an outside line, first dial

In the first edit field, enter the number(s) you must dial to access an outside line for local calls. In the second edit field, enter the number(s) you must dial to access an outside line for long distance calls. It is common for these values to be identical.

If you do not have to dial any numbers to access an outside line, leave the edit fields blank.

Use Prefix

This setting determines what numbers RapidRemote should dial after it accesses an outside line (as described above) and before it dials a phone number. Typically, you will use this setting for dialing with a calling card. Special characters, such as a comma (one second pause), can be used to coordinate the dialing with your calling card service. Enable this option and enter the prefix numbers in the Prefix edit field.

Use Suffix

This setting determines what numbers Rapid Remote should dial after it dials a phone number. Typically, you will use this setting for dialing with a calling card. Special characters, such as a comma (one second pause), can be used to coordinate the dialing with your calling card service. Enable this option and enter the suffix numbers in the Suffix edit field.

This location has call waiting. To disable it, dial

This option specifies whether your phone system has call waiting. Call waiting should be disabled when you dial with RapidRemote; the interruption from another caller could cause your system to lose the connection with a remote system. If you have call waiting, enable this option and enter the commands to disable call waiting in the To disable it, dial field. If you are unsure what commands disable call waiting, please consult your telephone directory or contact your local phone company for this information.

The phone system at this location uses

This setting specifies the type of dialing that you must use with your phone system. Specify Pulse dialing if this is the only type of dialing that your phone line supports.

When you're satisfied with your settings, press OK, or press Cancel to close this dialog without saving your changes.


Disconnect Options

Paradox is the essence of modern life: RapidRemote’s power and convenience give you the ability to remotely control a computer a world away, but some of its most critical settings deal with events that take place after the remote session ends!

For more information, please refer to the following topics:

Disconnecting from an Active Host

Recovering from an Accidental Disconnect

Closing Host When You Disconnect


Disconnecting from an Active Host

A RapidRemote remote control connection allows you to see and control the Host computer; it does not interfere with the operation of other programs on the Host or Client.

This means that you can connect to a Host, start a process such as a report or data search, then disconnect from the Host without interrupting that process.

To insure that ending a remote control session will not affect processes running on the Host computer, do the following:

1.	Open the Host Settings dialog.

Select the Host window’s Settings | General... menu item, or click on the Settings Action Bar button to display the General settings panel:

2.	Look at the Restart Windows at end of session check box.

If the check box is enabled, make sure that the If the connection was lost option button is selected. This will allow the Host to recover from a lost connection, without affecting any on-going processes when you disconnect normally.

You can also simply disable Restart Windows at end of session. However, this leaves the Host somewhat more vulnerable, as described in Recovering from an Accidental Disconnect.

3.	Click on OK to save your changes.


Edit Caller Properties: Callback

The Callback settings in the Edit Caller Properties dialog allow you to select how and when the Host computer will call back after the initial logon. Callback must be set before the Callback Properties options will take effect.

Do not call this caller back

If this option button is selected, the Host will not call this caller back. This setting will override the settings in the Callback Properties dialog.

Call this caller back on request

If this option button is selected, the Host will initiate a callback if one is requested by the caller, depending on the Request that the other computer call back setting in the Callback Properties dialog. Enabling this option button allows you to access other options, so you can select how the Host will call back.

Always call this caller back

If this option button is selected, the Host will always initiate a callback, regardless of the options selected in the Callback Properties dialog. Selecting this option allows you to access other settings which specify how the Host will call back.

Delay before calling back (seconds)

This setting specifies the number of seconds that the Host will wait before calling back. This allows the caller to prepare the Client by placing it in Wait for a call mode.

Allow the caller to provide the callback information

If this option button is selected, the Host will allow the Client to provide the necessary callback information. The settings in the Callback Properties dialog determine how the information will be provided.

Always use this information

If this option button is selected, the Host calls back with the specified location and connection type. Its associated options are ungrayed allowing you to enter the callback information.

Callback via modem

If this option button is selected, the Host will attempt to call back using a modem-to-modem connection.

Country Code

This field appears if you select Callback via modem. The drop-down list specifies the country code the Host will use to call you back. Country codes are only used for international calls.

Area Code

This field appears if you select Callback via modem. It specifies the area code that the Host will use to call you back.

If the phone number is within the current area code, but it must be dialed as a long distance number by including the area code, remove the contents of the Area Code field and insert it at the beginning of the Phone number field.

Phone number

This field appears if you select Callback via modem. It specifies the phone number the Host will use to call back. Do not enter the area code or country code here; these are specified in the prior two fields.

Callback via TCP/IP

If this option button is selected, the Host will attempt to call back using a TCP/IP network connection. A TCP/IP connection is typically used when you connect over the Internet, or when a computer is part of a network..

TCP/IP Address

This field appears if you select Callback via TCP/IP. The TCP/IP Address is your computer's unique identification on a network. The TCP/IP Address may appear as a group of numbers separated by periods, such as 255.255.255.255, or it may be a alphabetic name, such as smith.somewhere.com.

Advanced

This button appears if you select Callback via TCP/IP. Click on it to open the TCP/IP Port dialog.

TCP/IP Port

This field is set to a default port number, which specifies the port RapidRemote Host will use to call back. Normally, this value shouldn't be changed, but you might need to change it on the advice of your network administrator.

Callback via SPX

If this option button is selected, the Host will attempt to call back using an SPX network connection.

Computer Name

This field appears if you select Callback via SPX. The Computer Name is your Client computer's unique identification on a network. This name is defined in the General panel of the Call Manager Settings dialog.

The value you specify for the Computer Name is extremely important! RapidRemote uses the name to identify your Client on the network. For best results, specify a unique Computer Name, or ask your network administrator to assign one to you.


Edit Caller Properties: General

The General settings in the Edit Caller Properties dialog are used to screen callers when they are attempting to log on to the remote control Host computer.

Description

This field contains the name of the Caller Profile. The description will appear in the Caller Setup window; it gives you an idea of the type of Caller Profile you created.

Enter a description that is useful to you. For example: My Home Computer, or Calls from JSmith.

Logon Information

Logon ID

This field contains the unique identification for this caller. The caller must type in the correct Logon ID in order to be granted access to the Host computer.

If you are creating a Logon ID for yourself, it's a good idea to jot the Logon ID down so you can enter it in the Client when you call in later.

Password

This field contains the unique password for this caller. The caller must type in the correct password in order to be granted access to the Host computer.

If you are creating a password for yourself, it's a good idea to jot the password down so you can enter it in the Client when you call in later.

Confirm Password

Type the same password as the one in the Password field. Both the Password and Confirm Password fields are masked to protect them.


Edit Caller Properties: Privileges

The Privileges settings in the Edit Caller Properties dialog determine the rights callers have once they logged on to the Host computer.

Caller is allowed to

Send files to this computer

If this check box in enabled, the caller will be able to upload or send files to the Host computer. If not, the caller will not be able to send files.

Retrieve files from this computer

If this check box is enabled, the caller will be able to download or receive files from the Host computer. If not, the caller will be able to access the files on the Host computer, but not transfer them to the Client.

Blank this computer's screen

If this check box is enabled, the caller will have the option of blanking the Host screen so that no one at the Host computer can see what actions take place. If not, the Client will not be able to blank the Host screen, even if that option is selected on the controlling side.

Lock this computer's keyboard and mouse

If this check box is enabled, the caller will have the option of disabling the Host keyboard and mouse so that no one at the Host computer can interact with it. If not, the Client will not be able to lock the Host, even if that option is selected on the controlling side.

Access the RapidRemote settings on this computer

If this check box is enabled, the caller will be able to edit the Host settings, including security options, logons, and privileges. If you've set a master password in the Host Settings, Security panel, the caller will need to know the master password before the Host settings can be accessed.

This option is disabled by default.


Edit Caller Properties: Time

The Time settings in the Edit Caller Properties dialog allow you to configure how the Host will manage connection timing activities. You can determine how you want your Host to handle periods of inactivity as well as the amount of time callers can remain logged on to the system.

Disconnect caller when no activity for (minutes):

If this check box is enabled, you can specify the amount of time the caller can remain inactive on the Host before being automatically disconnected. Otherwise, the caller can remain inactive for the length of the call.

Maximum connection time per call (minutes):

If this check box is enabled, you can specify the maximum amount of time the caller can remain on the Host before being automatically disconnected. Otherwise the caller can remain on the Host indefinitely.

Maximum total connection time (minutes):

If this check box is enabled, you can specify the maximum amount of time the caller can be logged on to the Host. Once this limit is reached the caller can no longer log on to the Host until the number of minutes is increased or the value is reset.

Total connection time used so far:

This displays the total time the caller has connected to the Host, either since the creation of the Caller, or from the time of the last Reset. If you press the Reset button, the Total connection time used so far will be set to 00:00.


Ending the Session

You can end a remote control session in several different ways:

•	By selecting the Session window’s File | End Session menu item.

•	By clicking the Action Bar’s End Session button in the Session window.

•	By closing the Session window.

•	If you are in Full Screen mode, you can press <Alt><F4> to end the session.

RapidRemote prompts to confirm your request; click OK to end the session.


File Transfer Options

The File Transfer Options allow you to specify how files are written to the Host and Client during a file transfer. These options only affect file transfers. They do not affect directory synchronization.

To view the file transfer options, select the Session window’s File | File Transfer... menu item, or click the Action Bar’s File Transfer button to open the File Transfer window. Then, select the View | Options menu item to display the dialog.

File Overwrites

These options determine RapidRemote’s actions when you attempt to overwrite an existing file:

Always overwrite destination file

If this option button is selected, matching files on the destination computer will be overwritten by files from the sending computer automatically.

Never overwrite destination file

If this option button is selected, matching files on the destination computer will never be overwritten by files from the sending computer.

Verify all file overwrites

If this option button is selected, the Client will prompt with the Confirm File Overwrite dialog, before overwriting a file. The dialog will display a comparison of the two files, and allow you to select whether to overwrite or not on a file by file basis.

Overwrite older files only

If this option button is selected, the sending computer will automatically overwrite matching files on the destination computer if the time and date attributes are older than than the attributes of the matching file on the sending computer.

Confirmations

You can specify the actions RapidRemote will prompt to confirm by enabling or disabling these checkboxes:

Wait for you to start the transfer

If this check box is enabled, the file transfer will not be started until you click the Start button on the File Transfer dialog. This allows you to make changes to the file transfer list before the transfer begins.

Confirm directory deletions

If this check box is enabled, the Client will prompt with the Confirm File Delete dialog when you attempt to delete a directory. This allows you to confirm your intention to delete the selected directory.

Confirm file deletions

If this check box is enabled, the Client will prompt with the Confirm File Delete dialog when you attempt to delete a file. This allows you to confirm your intention to delete the selected file.

Transfer Options

Include subdirectories in transfers

If this check box is enabled, all subdirectories of the selected directory will be included in file transfers. Files transferred in the subdirectories will be transferred to matching directories on the destination computer. These directories will be created, if necessary, during the transfer.

Use TurboTransfer file transfer

TurboTransfer is only used when you overwrite a file. It can make the transfer faster by sending only the latest file changes, rather than sending the entire file. By default, TurboTransfer is enabled.


File Transfer Status Dialog

The File Transfer Status dialog reports the status of file transfers between the Host and Client. It contains three sections:

•	The Source group box.

•	The Destination group box.

•	The Status group box.

•	Command buttons.

Source Group Box

This group box contains a directory field and a filename list box. The directory field displays the fully qualified path of the directory which contains the file(s) you selected to copy. Each file that you selected is shown in the filename list box.

Destination Group Box

This group box contains a directory field that displays the fully qualified path of the directory where the file(s) shown in the Source list box will be copied.

Status Group Box

This group box contains several fields that report the status of the file transfer(s), such as the number of files to transfer, the number of bytes to transfer, and the elapsed time since the file transfer began.

Command Buttons

At the bottom of the dialog are several command buttons. These buttons include:

Start

If the File Transfer Status dialog is configured to wait for you to start transferring files, this button is enabled at the bottom of the dialog. Click this button to begin transferring the files. Once the file transfer session has begun, the Start button will be disabled.

If you want RapidRemote to begin transferring files immediately, without waiting for you to click Start, disable the Wait for you to start the transfer check box in the File Transfer Options dialog.

Cancel

Click this button to close the File Transfer Status dialog, cancel the current file transfer, and cancel any remaining file transfers.

OK

This button appears when the all of the file transfers are complete. Click on it to close the File Transfer Status dialog.


Full Screen

Like the Scale Screen button, the Session window’s Full Screen Action Bar button is only available while you’re connected in a remote control session.

When you click the Full Screen button, RapidRemote displays as much of the Host desktop as possible on your screen. If any space is being taken up by Action Bars, the Windows 95/NT task bar, or menus, RapidRemote hides them from view. This may affect the Session window in the following ways:

•	If the Session window is almost the same size as your screen, the added session information will disappear, and your session will look like you are at the Host computer.

•	If the Host desktop is larger than your local screen, all added session information will disappear, but there will still be scroll bars.

•	If the Host desktop is smaller than your local screen and it fits into the Session window with extra space, clicking on Full Screen won’t change anything.

While you are in Full Screen mode, you may not be able to see your session menus or Action Bar, as they may be hidden to make room for more of the Host desktop. Instead, RapidRemote will display a Windowed button.

Click the Windowed button to return to Windowed mode, so you can see the local session controls and Windows 95/NT task bar. You can also press <Ctrl><Shift<F> to toggle between Windowed and Full Screen mode. If you close the Windowed button’s dialog, you can redisplay it by toggling to Windowed, then to Full Screen mode.


Getting Started

A remote control session involves two different computers. One computer, the Host, waits for a call and allows secured access. The other computer, the Client, places calls and controls the Host.

Before you can attempt a remote connection, you’ll need to do the following:

•	Properly configure both the Host and the Client. RapidRemote provides wizards that run automatically to make these tasks easy for you.

•	Create at least one Caller Profile to password-protect the Host computer with basic security.

•	Create at least one Address Book entry, containing connection and logon information the Client can use to place and complete a call.

The following topics focus on the basics of starting a remote control session. They provide step-by-step instructions to help you prepare for and establish a remote control session.

Step-by-Step: Creating a Caller Profile

Step-by-Step: Waiting for a Call

Step-by-Step: Creating an Address Book Entry

Step-by-Step: Calling a Host Computer


Host Settings: General

The Host's General settings determine the Host’s basic behaviors. For example, you can specify the Host’s start-up actions, and whether the Host will reboot after a remote control session ends.

Computer Name

The name in this field will be displayed on the Client window when a session is in progress.

Enter a name that will be meaningful to you when logon to this Host at a later time. Examples of Computer Names are My Work Computer or My Home Computer .This is especially helpful when you transfer files from one computer to another.

If your Host will be handling connections over an SPX network, the value you specify for the Computer Name is extremely important! RapidRemote uses the name to identify your Host on the network. For best results, specify a unique Computer Name, or ask your network administrator to assign one to you.

Start the host whenever your system starts

If this check box is enabled, RapidRemote Host will automatically start up should you need to reboot the Host computer during a session. RapidRemote Host will start whenever you run Windows.

For the most dependable remote control system, it's a good idea to enable this setting.

This option will not function properly if you select Close all programs and log on as a different user from the Host Windows 95/NT task bar during a session. Because Windows in not rebooting, you loose connection to the Host until the Host computer is reset manually.

Automatically wait for a call when the host is started

If this check box is enabled, the RapidRemote Host will be ready to accept logons as soon as the Wait for a call  button is selected from the RapidRemote window. This setting is enabled by default.

This setting will automatically be enabled when Start host whenever your system starts is enabled. If you reboot your Host computer from the Client, the Host must be waiting for a call automatically or you won't be able to call in again.

Automatically minimize while waiting for a call

If this check box is enabled, the RapidRemote Host window will not be displayed while the Host is waiting for a call or connected in a remote control session. Instead it will appear as a small icon. The type of icon depends on which minimize method is selected in the When minimized list box.

When minimized

This option allows you to select what the Host icon will look like when Host is minimized.

This drop-down box is in affect when the above check box, Automatically minimize while waiting for a call, is enabled.

To make a selection, click the down arrow to display the drop-down box. Minimize to Tray puts a small icon in the Windows 95/NT task bar tray. Minimize to Task bar, puts a button on the Windows 95/NT task bar.

This option is not available in Windows 3.x.

Restart windows at end of session

If this check box in enabled, Windows will reboot if the remote control session is ended or is lost.

This option helps insure a dependable connection in the event of remote hardware problems. If, for example, the Host system is unable to respond during a session, the Host computer will reboot as soon as the Client hangs up. It is important to also enable Start the host whenever your system starts so that you can call in again for a fresh start.

Save your changes often when this is enabled. Any unsaved work on the Host computer will be lost when Windows reboots.

You can select one of two options when you would like Windows to restart:

If you select the Always option button, Windows will reboot whenever the session ends; this includes a normal logoff as well as an abnormal termination.

If you select the If the connection was lost option button, Windows will not reboot after a normal logoff. It will reboot if the connection is lost due to problems with the Host computer or the Client.

Session Logging Options

Log connections

If this check box is enabled, RapidRemote will record any logons or attempted logons, in the pwhost.log file. This file can be viewed by selecting File | View Log from the RapidRemote Host window.

Log file transfers

If this check box is enabled, RapidRemote will record any file transfers between the Host computer and the Client, in the pwhost.log file. This file can be viewed by selecting File | View Log from the RapidRemote Host window.


Host Settings: Logon Security

The Host's Logon Security settings determine how the Host will handle incoming calls and logon attempts. For example, you can enable the use of case-sensitive passwords and limit the number of logon attempts per call.

Make passwords case sensitive

If this check box is enabled, the Host will handle all passwords as case sensitive. Otherwise, upper and lower case letters are the same when validating passwords.

Validating Logons

Time allowed for logging on (minutes):

This field specifies the number of minutes the Host will allow a caller to log on. The time specified must provide enough time to complete the logon, so be sure to specify a value that allows time for a slower modem if necessary.

Logon attempts per call (1-99):

This field specifies the number of tries the Host will allow a caller to correctly type in the password. If the correct password is not entered after the specified number of attempts, the Host will disconnect.

Disabling Logons

Disable logon after failed attempts

If this check box is enabled, all logons will be disabled if a caller fails to enter a valid password within the specified number of attempts. These attempts can span several calls. If this value is lower than the value specified in Logon attempts per call, it will override that value.

Reenable logons after minutes

This field specifies the number of minutes the Host will wait after logons have been disabled before it begins to take calls again. This feature discourages unauthorized callers from repeatedly attempting to access the Host.


Host Settings: Performance

The Host's Performance settings determine the graphical Windows elements that the Host will transmit to the Client as part of the desktop. This can dramatically improve performance without detracting from the convenience of remote control.

Disable minimize animation

If this check box is enabled, the Host will no longer display the minimize window animations when a window is minimized to the taskbar.

Disable full window drag

If this check box is enabled, the Host will not display Windows 95/NT's full window drag when a window is moved.

Disable screen saver

If this check box is enabled, the Host will not display the screen saver.

Disable desktop pattern

If this check box is enabled, the desktop pattern of the Host will not be displayed, but instead it will be blank.

Disable desktop wallpaper

If this check box is enabled, the desktop wallpaper of the Host will not be displayed.

Scale bitmaps to 16 colors

If this check box is enabled, all of the Host's bitmaps will be displayed in 16 colors.


Host Settings: Security

The Host's Security settings determine the measures the Host will take to protect your computer when a Client has logged on. You can choose to have the Host lock its keyboard and mouse, or blank its screen, or have it prompt you when someone calls.

Blank this screen on connection

If this check box is enabled, the caller can blank the Host at logon.

Screen blanking method

This drop-down box allows you to select from three methods of screen blanking.  Your choice will depend on the video drivers of the Host. The Test button allows you to test the screen blanking option you've selected. A Screen Blanking Test dialog will appear if the screen blanking method is unsuccessful.  If all three methods are unsuccessful, Screen blanking will not be available for the Host.

Lock Host keyboard and mouse while connected

If this check box is enabled, the caller can lock the Host keyboard and mouse at logon.

Require data encryption

If this check box is enabled, the Host will require data encryption for all communication between the Client and the Host. If the caller has not enabled Require data encryption in the Security Properties dialog, the Host will display an error message informing the caller that data encryption is required. The caller will then be disconnected by the Host, and will not be able to reconnect until Require data encryption in the Security Properties dialog is enabled.

Caller Confirmation

Prompt the user on this computer when someone tries to logon

If this check box is enabled, the Host will attempt to notify the user when a caller attempts to log on. Enabling this check box allows you to access other options so you can specify how individual calls will be confirmed.

Seconds to wait for the user to respond to the prompt:

This field allows you to specify the amount of time the Host will wait for Caller Confirmation before processing the caller. The Host's action is determined by the option you select.

Allow the caller to logon

If this option button is selected, the Host will allow the caller to log on even if there is no confirmation from the user within the specified time. This allows callers to log on to the Host when the user is not available to confirm the logon.

Hang up

If this option button is selected, the Host will not allow a caller to log on without confirmation from the user. If the user has not confirmed the log on in the time specified, the caller will be disconnected.

Master Password

Click on this button to open the Master Password dialog and set a password that must be entered before you can access the Host Settings and Caller Setup dialogs. This ensures that your Host settings cannot be viewed or changed without the proper password.


How Can I Connect?

Using RapidRemote, you can connect two computers through a modem, with a null-modem cable, by using a workstation-to-workstation connection over a Local Area Network (LAN), or even over the Internet. After you’ve connected, the Client takes command of the Host to access its programs, data files, and peripherals. The Client’s screen, keyboard, and mouse function as though you were accessing their Host counterparts; any peripherals available to the Host machine are also at your command!

Connecting by Modem or Null-Modem Cable

RapidRemote can take advantage of any modem installed in Windows 95/NT. In Windows 3.x, you must install your modem in RapidRemote. All modem speeds are supported, but connection speeds of 9600 baud or greater are highly recommended.

A direct connection between computers does not require a modem, but you will need a special cable (called a "null-modem cable") to connect the two machines.

A serial port is required if you’re using an external modem or connecting directly to another computer with a null-modem cable.

Connecting over a Local Area Network

RapidRemote can utilize an SPX-, or TCP/IP-compatible network as a connection path between two networked computers. This feature is useful for monitoring productivity, for training, for teams working together on projects, and for sharing local files between workstations. RapidRemote’s Chat feature allows back-and-forth instantaneous messages between workstations, rivaling the immediacy of network e-mail.

Connecting over the Internet

RapidRemote can also use a TCP/IP network, such as the Internet, to connect two computers on the network.


Logon Access Security

RapidRemote offers security features to protect your Host system from unauthorized callers. Using the following features will not complicate the connection process, or interfere with your remote control sessions:

•	The Caller Profile

•	Logon Security

•	Host Callback

•	The Event Log

The Caller Profile

The Caller Profile is an important part of Host security. When someone attempts to log on, the Host references the Caller Profiles you’ve created. Callers must supply a Logon ID and Password that match a Caller Profile before they’re given access, and their privileges on the system are determined by the profile settings.

You can view the Caller Profiles available on your system by following Step 1 and Step 2 in Step-by-Step: Creating a Caller Profile to open the Caller Setup dialog. If you do not have at least one Caller Profile, click the New... button to have the Caller Properties Wizard help you create one.

The Caller Setup dialog contains a very important check box: Allow open access to this computer. If you enable this option, Host will not reference your Caller Profiles when handling a connection attempt. Instead, Host will grant open access to any RapidRemote caller and reference the Default Settings to determine the Client’s privileges.

Logon Security

The Logon Security options determine how the Host handles passwords, and how it responds to failed logon attempts. You can use these options to enhance the security provided by your Caller Profiles, and make it more difficult for someone to gain access by experimenting with Logon IDs and Passwords. To access the options, select Settings | Logon Security... in the Host window to display the Host Settings dialog.

RapidRemote’s default Logon Security settings are moderate. They are chosen to provide logon protection, yet allow authorized users to recover from "honest mistakes" with multiple logon attempts. However, you can tighten security at any time by allowing fewer logon attempts or less time to log on.

The lower the numbers you specify in the Validating Logons options group, the more secure your Host will be. Selecting a low number for allowable failed attempts and lengthening the Reenable logon time will further tighten security. Click OK to save your settings.

Host Callback

RapidRemote’s Host Callback feature is an excellent security device. It’s also a convenient way to reverse long-distance telephone charges when you’re calling in from another location! If you specify a Caller Profile to use callback, the Host will terminate the connection after a successful logon, then attempt to connect to the calling computer using the Caller Profile information.

To specify Host Callback for a Caller Profile, select Settings | Callers... in the Host window to display the Caller Setup dialog. Select the profile you want to modify, and click on Edit... to access the Edit Caller Properties dialog. Click on the Callback tab to access the callback settings, and Specify the callback settings you want to use for your Caller Profile.

If you need to specify different Callback information each time you connect to your Host, select the Call this caller back on request and the Allow the caller to provide the callback information option buttons. You can then set your Address Book entry to Request that the other computer call back and to Prompt me for the callback information when I connect. Click OK to save your changes.

The Event Log

For your convenience, RapidRemote can keep track of every logon, failed logon attempt, and file transfer performed on the Host. You can use this record to keep track of who is using the Host and what actions they’ve performed. To enable the event log, select Settings | General... in the Host window and enable the Log Connections and Log file transfers check boxes. Click OK to save your settings.


Logon Properties

The Logon properties specify the information that will be sent to your Host computer so you can log on automatically when you use an Address Book entry. The lower portion of the panel contains settings for logging your on-line actions.

Logon Information

Logon ID

In this field enter your logon ID just as it is specified on the Host computer. The Logon ID is not case sensitive.

Password

In this field enter your password just as it is specified on the Host computer. By default, the RapidRemote Host does not consider the case of the password when you log on. However, if the Host is set to make passwords case-sensitive, you will need to precisely match the case of each letter.

Confirm Password

This field confirms the Password field; both fields must match before you can exit the Logon properties panel and save your settings.

Session Logging Activities

Log connection

If this check box is enabled,RapidRemote keeps a record of all logons and attempted logons to a remote control Host computer.

Log file transfer

If this check box is enabled, RapidRemote will keep a record of all file transfers between the Client and the Host computer.


Logon Security

Without security, the logon process can give an unauthorized user control over your system. Logon security is identical for phone-line modems, cellular modems, and Internet connections, however, because Internet connections and cellular connections are less difficult to break into than a traditional telephone connection, security precautions become more important.

The Caller Profile

The first step in protecting logon access is the password security of the Caller Profile. To view the Caller Profiles available on your system, select the Settings | Callers... menu item in the Host window.

If you do not have at least one Caller Profile, click the New... button to have the Caller Properties Wizard help you create one. For additional information see Step-by-Step: Creating a Caller Profile.

If the Allow open access... check box is enabled, all Caller Profiles are disabled, and there is no logon security on your Host computer.

Logon Security

To access additional logon security, run RapidRemote Host. Select Settings | Logon Security... from the Host window menu to display the Logon Security settings panel.

The default settings in the Logon Security panel are fairly lenient. This is to avoid a hassle if authorized callers forget their passwords. However, once you have automated the logon by creating an Address Book entry on the calling computer, you can tighten security by allowing fewer logon attempts or less time to logon.

The lower the numbers you specify in Validating Logons, the more secure the system. Selecting a low number for allowable ...failed attempts and lengthening the Reenable logon... time will maximize your Host security. For a minimal level of security, set the values as high as possible. Click OK to save your settings.

A History of Events

In addition to blocking access to unauthorized callers, RapidRemote can also keep track of every logon, attempted logon, and file transfer. You can use the record of these transactions to track who is using the Host and what actions they’ve performed. This will not only help you determine the required level of security, but it will provide a record in the event of system tampering.

To enable the event log, run RapidRemote Host. Select the Host window’s Settings | General menu item. Then enable Log Connections and Log file transfers. Click OK to save your settings.


Logon Status

This dialog reports logon activity with the Host. It appears when you attempt to connect to a Host using an Address Book entry. The name of the Address Book entry is displayed in the dialog's title bar.

If the Address Book entry is configured with a Logon ID and Password that match a Caller Profile on the Host, this dialog appears momentarily as the Call Manager sends these values to the Host and attempts to log on. If the logon attempt is successful, this dialog disappears.

You'll see this dialog for a longer period in the following situations:

•	If the Address Book entry is configured with a Logon ID and\or Password that do not match a Caller Profile on the Host, or the entry does not contain a Logon ID or Password, the dialog reports "Invalid logon ID or password" and allows you to manually attempt to log on to the Host. In this case, enter the correct information in the Logon ID and Password fields, and click Logon. The Call Manager sends these values to the Host and attempts to log on.

•	If the Prompt the user on this computer when someone tries to logon check box is enabled in the Caller Confirmation group box within the Host's Host Settings, Security panel. This dialog displays "Sending logon ID and password" while it waits for the Host user to accept your call. If the Host user does not accept your call, this dialog displays "Logon failed," and the Call Manager reappears. If the Host user accepts your call, the Session window appears.

If this dialog continuously reports "Invalid logon ID or password" or "Sending logon ID and password" when you attempt a connection with a Host, check the following items:

•	Ensure that your Address Book entry is configured with a Logon ID and Password that match the Host's Caller Profile. For more information, refer to Configuring an Address Book Entry and Configuring a Caller Profile.

•	Check the security settings in the Host's Host Settings, Security panel. For more information, see Host Settings: Security.


Master Password Dialog

The Master Password dialog allows you to set a password that must be entered before you can access the Host Settings and Caller Setup dialogs. This ensures that your Host settings cannot be viewed or changed without the proper password.

To open the Master Password dialog, select the Settings | Security... menu item to display the Host Settings, Security settings panel, and then click the Master Password button.

Enter your password in the Master Password and Confirm Password fields, then click OK. If the fields match, the Master Password dialog closes and your password is saved. If the fields do not match, you are prompted to re-enter your password.

To remove your master password protection, open the Master Password dialog, delete the contents of the Master Password and Confirm Password fields, and then click OK.


Modem Detection (Windows 3.x)

When you select the Call Manager or Host's Settings | Detect Modems... menu item, the Call Manager or Host attempts to detect your modem. After you confirm any modems that it finds, it displays your modem in the Modem Detection dialog.

Detect...

To attempt to detect a modem on a particular port, select the COM port and click the Detect... button. If RapidRemote finds a modem on the selected port, it specifies the modem in the Select Modem for COMx dialog. If RapidRemote finds a modem but cannot determine its type, none is selected in the Select Modem for COMx dialog; select your modem from the list and click OK.

Properties

Select your modem in the list and click Properties... to display or change the settings for your modem.

When you're satisfied with your selections, click OK, or click Cancel to close this dialog without saving your changes.


Modem Properties: General (Windows 3.x)

The General panel of the Modem Properties dialog displays the settings for the selected modem. The name of the selected modem is displayed at the top of the panel.

Port

Select the COM port to which the selected external modem is attached, or for which the selected internal modem is configured, in this drop-down list box.

Speaker volume

Select your modem's dialing and connecting speaker volume in this drop-down list box.

Maximum speed

Select the maximum speed that your modem can use to connect. Note that this setting is automatically selected when you install your modem, and you should not need to change this setting.

For most modern modems, this setting should not match the modem's designated "speed"; this value is typically four times the designated "speed." For example, this setting should be set to 57600 for a "14.4kbps" modem. Note that if your external modem is not attached to a serial port with a 16550 UART, you cannot reliably set this setting over 38400. To determine the type of UART used by a serial port, run Microsoft Diagnostics (msd.exe) from your DOS prompt and review the COM Ports settings.

When you're satisfied with your settings, click OK, or click Cancel to close this dialog without saving your changes.


Modem Properties: Settings (Windows 3.x)

The Settings panel of the Modem Properties dialog displays the settings for the selected modem.

Initialization String

This field displays the initialization string that configures the modem's features. Note that this setting is automatically specified when you install your modem, and you should not need to change this setting.

Send Timeout

This setting configures the modem to cancel the call if it isn't completed within the number of seconds specified in the Length field.

When you're satisfied with your selections, click OK, or click Cancel to close this dialog without saving your changes.


New Caller Properties Dialog

To access the New Caller Properties dialog, click the Settings | Callers... menu item to open the Caller Setup dialog, select a Caller Profile, and then click the Copy... button.

There are four settings panels in the Default Caller Properties dialog:

General

Privileges

Time

Callback


New Caller Properties: Callback

If you select a Caller Profile in the Caller Setup dialog, and click Copy.... the New Caller Properties dialog appears. This dialog allows you to create a new Caller Profile with the same initial properties of the Caller Profile you selected in the Caller Setup dialog.

The Callback settings allow you to select how and when the Host computer will call back after the initial logon. Callback must be set before you can the Callback Properties options will take effect.

Do not call this caller back

If this option button is selected, the Host will not call this caller back. This setting will override the settings in the Callback Properties dialog.

Call this caller back on request

If this option button is selected, the Host will initiate a callback if one is requested by the caller, depending on the Request that the other computer call back setting in the Callback Properties dialog. Enabling this option button allows you to access other options, so you can select how the Host will call back.

Always call this caller back

If this option button is selected, the Host will always initiate a callback, regardless of the options selected in the Callback Properties dialog. Selecting this option allows you to access other settings which specify how the Host will call back.

Delay before calling back (seconds)

This setting specifies the number of seconds that the Host will wait before calling back. This allows the caller to prepare the Client by placing it in Wait for a call mode.

Allow the caller to provide the callback information

If this option button is selected, the Host will allow the Client to provide the necessary callback information. The settings in the Callback Properties dialog determine how the information will be provided.

Always use this information

If this option button is selected, the Host calls back with the specified location and connection type. Its associated options are ungrayed allowing you to enter the callback information.

Callback via modem

If this option button is selected, the Host will attempt to call back using a modem-to-modem connection.

Country Code

This field appears if you select Callback via modem. The drop-down list specifies the country code the Host will use to call you back. Country codes are only used for international calls.

Area Code

This field appears if you select Callback via modem. It specifies the area code that the Host will use to call you back.

If the phone number is within the current area code, but it must be dialed as a long distance number by including the area code, remove the contents of the Area Code field and insert it at the beginning of the Phone number field.

Phone number

This field appears if you select Callback via modem. It specifies the phone number the Host will use to call back. Do not enter the area code or country code here; these are specified in the prior two fields.

Callback via TCP/IP

If this option button is selected, the Host will attempt to call back using a TCP/IP network connection. A TCP/IP connection is typically used when you connect over the Internet, or when a computer is part of a network..

TCP/IP Address

This field appears if you select Callback via TCP/IP. The TCP/IP Address is your computer's unique identification on a network. The TCP/IP Address may appear as a group of numbers separated by periods, such as 192.0.1.7, or it may be a domain name, such as smith.somewhere.com.

Advanced

This button appears if you select Callback via TCP/IP. Click on it to open the TCP/IP Port dialog.

TCP/IP Port

This field is set to a default port number, which specifies the port RapidRemote Host will use to call back. Normally, this value shouldn't be changed, but you might need to change it on the advice of your network administrator.

Callback via SPX

If this option button is selected, the Host will attempt to call back using an SPX network connection.

Computer Name

This field appears if you select Callback via SPX. The Computer Name is your Client computer's unique identification on a network. This name is defined in the General panel of the Call Manager Settings dialog.

The value you specify for the Computer Name is extremely important! RapidRemote uses the name to identify your Client on the network. For best results, specify a unique Computer Name, or ask your network administrator to assign one to you.


New Caller Properties: General

If you select a Caller Profile in the Caller Setup dialog, and click Copy.... the New Caller Properties dialog appears. This dialog allows you to create a new Caller Profile with the same initial properties of the Caller Profile you selected in the Caller Setup dialog.

General settings are used to screen callers when they attempting to log on to the remote control Host computer.

Description

This field contains the name of the Caller Profile. The description will appear in the Caller Setup window; it gives you an idea of the type of Caller Profile you created.

Enter a description that is useful to you. For example: My Home Computer, or Calls from JSmith.

Logon Information

Logon ID

This field contains the unique identification for this caller. The caller must type in the correct logon ID in order to be granted access to the Host computer.

If you are creating a logon ID for yourself, it's a good idea to jot the Logon ID down so you can enter it in the Client when you call in later.

Password

This field contains the unique password for this caller. The caller must type in the correct password in order to be granted access to the Host computer.

If you are creating a password for yourself, it's a good idea to jot the password down so you can enter it in the Client when you call in later.

Confirm Password

Type the same password as the one in the Password field. Both the Password and Confirm Password fields are masked to protect them.


New Caller Properties: Privileges

If you select a Caller Profile in the Caller Setup dialog, and click Copy.... the New Caller Properties dialog appears. This dialog allows you to create a new Caller Profile with the same initial properties of the Caller Profile you selected in the Caller Setup dialog.

The Privileges settings determine the rights callers will have once they have logged on to the Host computer.

Caller is allowed to

Send files to this computer

If this check box in enabled, the caller will be able to upload or send files to the Host computer. If not, the caller will not be able to send files.

Retrieve files from this computer

If this check box is enabled, the caller will be able to download or receive files from the Host computer. If not, the caller will be able to access the files on the Host computer, but not transfer them to the Client.

Blank this computer's screen

If this check box is enabled, the caller will have the option of blanking the Host screen so that no one at the Host computer can see what actions take place. If not, the Client will not be able to blank the Host screen, even if that option is selected on the controlling side.

Lock this computer's keyboard and mouse

If this check box is enabled, the caller will have the option of disabling the Host keyboard and mouse so that no one at the Host computer can interact with it. If not, the Client will not be able to lock the Host, even if that option is selected on the controlling side.

Access the RapidRemote settings on this computer

If this check box is enabled, the caller will be able to edit the Host settings, including security options, logons, and privileges.

This option is disabled by default.


New Caller Properties: Time

If you select a Caller Profile in the Caller Setup dialog, and click Copy.... the New Caller Properties dialog appears. This dialog allows you to create a new Caller Profile with the same initial properties of the Caller Profile you selected in the Caller Setup dialog.

The Time settings allow you to configure how the Host will manage connection timing activities. You can determine how you want your Host to handle periods of inactivity as well as the amount of time callers can remain logged on to the system.

Disconnect caller when no activity for (minutes):

If this check box is enabled, you can specify the amount of time the caller can remain inactive on the Host before being automatically disconnected. Otherwise, the caller can remain inactive for the length of the call.

Maximum connection time per call (minutes):

If this check box is enabled, you can specify the maximum amount of time the caller can remain on the Host before being automatically disconnected. Otherwise the caller can remain on the Host indefinitely.

Maximum total connection time (minutes):

If this check box is enabled, you can specify the maximum amount of time the caller can be logged on to the Host. Once this limit is reached the caller can no longer log on to the Host until the number of minutes is increased or the value is reset.

Total connection time used so far:

This displays the total time the caller has connected to the Host, either since the creation of the Caller, or from the time of the last Reset. If you press the Reset button, the Total connection time used so far will be set to 00:00.


On-site Security

RapidRemote’s on-site security features can be crucial in high traffic areas, if you’re working with confidential material, or if the Host will be left running unattended in an area accessible to others. These features include:

•	Locking and Blanking

•	The Master Password

•	Data Encryption

•	Restarting Options

Locking and Blanking

RapidRemote can lock the Host’s keyboard and mouse so that no one can meddle with the Host while you’re using it. It can also blank the Host display to protect your valuable data during a session. Locking and blanking do not affect the operation of the Client in any way.

To enable locking and blanking, select Settings | Security... in the Host window to display the Host Settings dialog’s Security panel.

Enable Blank this screen on connection to prevent people at the Host computer from seeing your work during a remote control session. RapidRemote provides three different screen blanking methods to support a wide variety of display adapters. You can click the Test button to see if the blanking method you’ve selected works on the Host’s display.

If you want to disable user input on the host, also enable Lock this keyboard and mouse on connection. Click OK to save your settings.

Note that if you don’t want the Host to Lock and Blank each time a Client connects, you can choose to limit these privileges to specific callers. Simply edit their Caller Profiles, and enable or disable the check boxes in the Privileges panel to suit your preferences.

The Master Password

Using the Host’s settings and Caller List, you can specify the keys that will open the Host’s doors to calling Clients, and the privileges the Clients will enjoy. RapidRemote also allows you to protect your Host’s settings with a Master Password.

When you first install RapidRemote, the Master Password is undefined, and Host will not prompt for a password before it allows you to access its settings and Caller Profiles. After you’ve specified a password, Host prompts for it each time you access the Host Settings or the Caller Setup dialogs.

To set a Master Password, open the Host Settings dialog by selecting Settings | Security... in the Host window, then click on the Master Password... button to display the Master Password dialog. Specify a password in the Master Password field, press the <Tab> key, and re-enter the password to confirm it. RapidRemote masks your password with asterisks (*) to protect it. Click OK to save the password and close the dialog.

If you set a Master Password, don’t lose or forget it! If you do, you’ll need to re-install RapidRemote before you can access the Host’s settings and Caller Profiles.

Data Encryption

RapidRemote always encrypts or "scrambles" the calling computer’s password and logon information. By default, however, the remainder of the data is not scrambled. While it is unlikely that someone might "eavesdrop" on your remote control sessions, if you’re working with sensitive information you may want RapidRemote to encrypt the information it transmits.

To require data encryption for every remote session, select Settings | Security... in the Host window, and enable the Require data encryption check box. Click OK to save your changes.

Note that if you prefer to encrypt data on a call-by-call basis, do not enable Require data encryption. Instead, enable Use data encryption in the Security settings of the Address Book entries you’ll use when you work with sensitive material.

Depending on the speeds of the computers involved in the remote control session, you may notice a slightly slower transfer rate when data encryption is enabled.

Restarting Options

Depending on how you use remote control, you may find it useful to have the Host restart the system. RapidRemote can automatically restart Windows after a loss of connection, or each time a session ends.

For example, if a Client is accidentally disconnected from the Host, it’s possible for the Host computer to be left in an unstable condition. If you’ve configured RapidRemote to respond to a loss of connection by restarting Windows, and you’ve configured RapidRemote to run each time you boot your Host system, you’ll be able to call in again and restart your session. In addition, you’ll be confident that the Host isn’t left unattended with sensitive information on its screen.

You can find a more detailed discussion of RapidRemote’s restarting options in Disconnect Options.


Please Enter Connection Information: Modem

You've instructed the Host to place a call with a modem connection. Please select the country of the computer you want to connect to in the Country Code list box, and enter the appropriate values in the Area Code and Phone number fields. Afterward, click OK to accept the values you've specified and attempt the call, or click Cancel to cancel your connection attempt.

If the phone number you're calling is within the current area code, but you must dial it as a long distance number by including the area code, enable the Use country code and area code option.


Please Enter Connection Information: SPX

You've instructed the Host to place a call over an SPX connection. Please enter the name of the Client in the Computer Name field. This name must match the Computer Name specified in the Call Manager Settings dialog on the Client computer. Within the Call Manager, select the Settings, General menu item to access this setting.

After you enter the address, click OK to attempt the call, or click Cancel to cancel your connection attempt.


Please Enter Connection Information: SPX (Client)
Please Enter Connection Information: SPX

You've instructed the Client to place a call over an SPX connection. Please enter the name of the Host in the Computer Name field. This name must match the Computer Name specified in the Host Settings dialog on the Host computer. Within the Host, select the Settings, General menu item to access this setting.

After you enter the address, click OK to attempt the call, or click Cancel to cancel your connection attempt.


Please Enter Connection Information: TCP/IP

You've instructed the Host to place a call over a TCP/IP connection. Please enter the TCP/IP address of the Client in the TCP/IP Address field. You can use either the alphabetic address in the form of mycomputer.company.com, or a numeric TCP/IP address in the form of 255.255.255.255.

After you enter the address, click OK to attempt the call, or click Cancel to cancel your connection attempt.


Please Enter Connection Information: TCP/IP (Client)
Please Enter Connection Information: TCP/IP

You've instructed the Client to place a call over a TCP/IP connection. Please enter the TCP/IP address of the Host in the TCP/IP Address field. You can use either the alphabetic address in the form of mycomputer.company.com, or a numeric TCP/IP address in the form of 255.255.255.255.

After you enter the address, click OK to attempt the call, or click Cancel to cancel your connection attempt.


Please Enter Your Master Password

This Host is configured with a master password, and you've requested access to settings that are password protected. Enter the password in the Master Password field and click OK. If the password is correct, you'll gain access to the settings.

If you enter the correct password and enable the Remember this password option, the Host will not prompt you again for the master password until you exit and reopen the Host. Otherwise, the Host will prompt you for the master password whenever you attempt to access the Host Settings dialog or the Caller Setup dialog.


Printing Remote Documents

With RapidRemote, you can print a document to your local printer, even though the document is actually on the Host computer. For example, you can read your mail on the remote office computer, and print the message at home.

Once the remote control printer is properly configured on the Host, remote control printing is as simple as printing a local file to a local printer. Before you can print Host files to the Client's printer, however, you'll need to install the the driver's for that printer on the Host system. For more information, see the following topics:

Step-by-Step: Setting Up a Local Printer for Host Printing

Step-by-Step: Printing Host Documents Locally

Please note that you cannot print Host documents to your local printer if the Host is running in Windows NT. Remote printing will only work if the Host is running in Windows 95 or Windows 3.x.


RapidRemote Error - No Authorized Access

The Host displays the RapidRemote Error - No Authorized Access dialog when you select the Action | Wait for a call or the Action | Place a Call menu items before you've defined a Caller Profile. This dialog has three command buttons:

Add New Caller...

Click this button to start the Caller Properties wizard and create a Caller Profile. By creating a Caller Profile, you'll password protect your Host. When you've created a Caller Profile, the Host will process the menu item you selected.

Allow Open Access

Click this button to disable logon password protection on your system. Note that if you disable logon password protection, any RapidRemote Client can log on to your Host.

The Allow Open Access button enables the Allow open access to this computer check box in the Caller Setup dialog. This check box is described in Configuring a Caller Profile. After enabling the check box, the Host will process the menu item that you selected.

Cancel

Click this button to close this dialog and cancel your menu item selection.


RapidRemote Help Contents

Welcome to RapidRemote

Remote Control Basics

Getting Started

Using the Host

Using the Call Manager

Using the Session Window

Security

Two-Sided Sessions


Recovering from an Accidental Disconnect

There may be times when your remote control session is interrupted. A number of common occurrences can cause the session to be interrupted without a normal logoff and disconnect. For example, an application on the Host computer might stop responding, or there might be a problem with your connection.

In the event of an accidental disconnect, you’ll probably want to call the Host again and reconnect. Occasionally, however, the Host system may be left in a state where the Host can’t answer an incoming call from a Client. Fortunately, with RapidRemote you can specify the action the Host will take when it loses a connection.

To have RapidRemote automatically recover from a loss of connection, and insure that you’ll be able to reconnect, do the following:

1.	Open the Host Settings dialog.

Select the Host window’s Settings | General... menu item, or click on the Settings Action Bar button to display the General settings panel.

2.	Enable the Start the host whenever your system starts check box.

Enabling this option automatically enables Automatically wait for a call when the host is started. In combination, these settings cause the Host to run each time you start Windows, and to be waiting for a call each time it runs.

3.	Enable the Restart Windows at end of session check box.

You can then specify whether you want the Host to restart Windows If the connection was lost or Always by selecting the appropriate option button.

4.	Click the OK button to save your changes.

Unless you’ve enabled the Start the host whenever your system starts option, you won’t be able to log onto the Host after an automatic reboot. Instead, Windows will display its prompt, waiting for you to log on locally.

If you enable Restart Windows at end of session, be sure to save your work often. Restarting Windows after a loss of connection gives you the advantage of a more secure remote control connection. However, if your connection is severed, Windows will restart and you will lose any unsaved work


Remote Client Logging On Dialog

This Host is set to prompt you when a Client attempts to log on. To allow the Client to log on, click Yes. To prevent the logon and cancel the connection with the Client, click No.

The Remote Client Logging On dialog is enabled by the Prompt the user on this computer when someone tries to logon setting in the Host Settings, Security dialog; select Settings | Security... to open this dialog. When this setting is enabled, the Remote Client Logging On dialog will appear each time someone attempts to connect with the Host. If someone at the Host computer does not respond to the Remote Client Logging On dialog, the Host will perform the action specified by the Action to take if the user doesn't respond option.


Remote Control Basics

The following topics discuss the basics of remote control computing, connecting the two computers for the remote control session, and scenarios where remote control computing is useful:

What is Remote Control?

How Can I Connect?

Sample Remote Sessions


Sample Remote Sessions

Although there are a wide variety of possible uses for RapidRemote, one way to categorize remote sessions is by the two types of connection: serial and network.

•	Serial connection. You are making a serial connection when you use an internal or external modem on your local machine. A direct connection between two computers through a null-modem cable is also a serial connection, since the data flows through a serial communications port.

•	Network connection. You can also remotely connect two computers from workstation to workstation, using a network protocol to handle data flow. Network connection options supported by RapidRemote include SPX and TCP/IP.

We have provided a few scenarios involving these different types of connections to give you a sense of the possibilities for choice and flexibility with RapidRemote. These include:

•	Serial Modem Connection

•	Internet Connection

•	Network Connection

Serial Modem Connection

You are on the road attempting to close a lucrative deal for your company, but unfortunately the client is wavering. It occurs to you that if you could bring some additional cost and profit projections to your meeting in a few hours you might guarantee the sale. Unfortunately, you don't have either the data or the software you need on your laptop.

No problem! Since you left your office machine and modem running RapidRemote, you are well prepared for just such an emergency. You quickly hook up your laptop's internal modem to the phone line in your hotel room and begin a RapidRemote session.

Clicking on the Address Book entry for your office machine, you establish a remote connection. You immediately pull up the facts and figures you need, weave them into a tight presentation, then download the file into your laptop. You are ready to confidently stride to the meeting, impress the client with your speed and professionalism, and win the sale!

Internet Connection

You are an associate at a large urban law firm. Your company is attached to a high capacity Internet connection, and you’ve subscribed to Internet access from your home. You have RapidRemote on both your home and office PCs, set to connect using TCP/IP. One morning you awaken to a record-setting blizzard, but you have to meet a crucial deadline. What to do?

No problem! Unlike your unfortunate co-workers, you didn’t believe the weather forecaster’s promise of light snow flurries. Before leaving the office the night before, you started the RapidRemote Host, and left the machine running to be prepared for this possibility.

At home, you brew a pot of coffee, then settle down at the computer to begin a RapidRemote session. You make your connection to the Internet through your service provider, then run RapidRemote. You click on the Address Book entry for your Internet address at the office, connect to your office computer that’s acting as a remote Host. To protect your privacy and prevent accidental interference with your session, you disable the office computer's screen, keyboard, and mouse. Then you get to work.

Over the next 24 hours, while you are savoring your French roast coffee and watching your neighbors’ cars careen around the street outside your house, you are able to keep your crucial tasks at work on schedule by using RapidRemote!

Network Connection

You are the owner of a small mail order firm and have licensed the 25 work stations on your LAN for RapidRemote. Recently you’ve been keeping a very close watch on the telephone order requests, because you're in the midst of implementing a new order entry system. RapidRemote has greatly assisted you in training your employees to use this system.

You’ve been running RapidRemote throughout the day, and have asked that your telephone sales staff run the RapidRemote Host. Since their keyboards and screens are not disabled, running the Host doesn’t interfere with your employees' work, yet with a click of a button, you can quickly access any one of their Host machines.

Using RapidRemote’s Chat feature, you can give notice when you are about to observe an employee’s actions. You can also offer suggestions to improve their use of the new system, or answer any questions they may have. Using RapidRemote, you have boosted productivity and smoothed a critical path!


Scale Screen

While you’re connected in a remote control session, you can click the Session window’s Scale Screen Action Bar button, or press <Ctrl><Shift><S> to toggle screen scaling.

When you select the Scale Screen button, RapidRemote scales the entire Host desktop to fit into the Session window. You can click on the edge of the Session window and drag it to cover more or less of the desktop on your local computer. As you change the size of the window, the Host desktop stretches or shrinks as required to fit the window.


Scale Screen and Full Screen

If you wanted to re-size the Session window, you could change the video settings on one of the computers. In most cases, however, this is not a useful solution, since presumably you’re already using that computer at the resolution you prefer.

Instead, RapidRemote offers two special settings to change the Session window size without changing your Windows video resolution: Scale Screen and Full Screen.

For step-by-step instructions on how to size the Session window, please see Step-by-Step: Sizing the Session Window.


Screen Blanking Test Dialog

Click Test for a trial of the screen blanking method that is selected in the Screen blanking method list box. If you can see the Screen Blanking Test dialog, your selection doesn't work with your video adapter;select another method in the list box, and click Test. The screen becomes blank when the appropriate method is selected and you click Test. If the screen does not become blank with any of the methods, you cannot use screen blanking on this  computer.


Security

RapidRemote gives you easy access to your system while protecting it from unauthorized callers. Its comprehensive security features give you the confidence you need to be able to work off-site using remote control. In fact, in most situations, RapidRemote‘s normal security settings will be all that you need!

The following topics discuss RapidRemote’s security features, and briefly explain how and when you might want to take advantage of them.

Logon Access Security

On-site Security


Security Properties

The Security properties give you three different security tools, in addition to the security options that are preset on the Host computer.

Lock Host keyboard and mouse while connected.

If this check box is enabled, the Host keyboard and mouse are disabled as soon as you log on to the Host computer. This option will only take effect if the Host grants you the right to lock the keyboard and mouse. The privilege options are preset in the Host's Caller Profiles.

Blank host screen while connected

If this check box is enabled, the Host screen will be blanked as soon as you log on to the Host computer. This option will only take effect if the Host grants you the right to blank the screen. The privilege options are preset in the Host's Caller Profiles.

Use data encryption

If this check box in enabled, data encryption is used for all communication between the Client and the Host. If enabled, data encryption is used regardless of the Host's encryption settings. Note that the Host may require that this option is enabled.


Setting up a Two-Person Session

For a two-person remote control session, each side must have a licensed, installed copy of RapidRemote and a suitable connection method.

Starting the Two-person Session

Specific Host Security Options

The Chat Dialog


Specific Host Security Options

In addition to its other security features, RapidRemote includes two special settings for two-sided remote control sessions: Caller Confirmation and Blanking the Controlling Computer.

Caller Confirmation

Caller Confirmation displays a confirmation dialog when someone is trying to log onto your Host computer. You can either grant or deny the caller access, which gives you greater control over your system.

To use Caller Confirmation, open the Host Settings dialog by selecting Settings | Security... in the Host window, and enable the Prompt the user on this computer... check box. You can then specify the number of seconds you want the prompt to remain visible; keep in mind that the caller cannot log on while the prompt is displayed.

You can also specify the action RapidRemote should take when no one is there to answer the prompt. You can choose to Allow the caller to log on or Hang up by selecting the appropriate option button

If you select the Hang Up option, be sure to disable this option when you want to call in to your own computer. Otherwise you could set the computer as a Host, leave, call in remotely, and have the Host hang up because you’re not there to confirm your own access!

Blanking the Controlling Computer

Blanking the controlling computer blanks the Session window, so neither person can see what action is taking place on the other computer.

Occasionally, you may need to enter sensitive information while someone else is remotely controlling your computer. In this case you may want to temporarily blank the screen while you type in confidential information. Be sure to give ample warning to the caller before blanking their screen. This only blanks the Session window, but they could end the remote control session if they don’t understand what has happened.

To blank the controlling computer’s screen, click the Host window’s Blank Client Action Bar button or select the Action | Blank Client Screen menu item. Repeat the action to restore the Session window of the controlling computer.


Starting RapidRemote

When you start RapidRemote, you'll see the following options:

Place a call	Select this option to open the Call Manager, where you can connect to a host. For more information, see The Call Manager.
Wait for a call	Select this option to open the Host window so that other users can connect to this computer. For more information, see The Host.
Configure	Select this option to open the Configure RapidRemote dialog where you can configure the RapidRemote settings.
Exit	Select this option to exit RapidRemote.


Starting the Two-person Session

Once you have decided which side will be the Host computer and which side will be the Client, launch RapidRemote on both computers. You'll need to begin with the Host computer, then the Client:

Preparing the Host

1.	Run the RapidRemote Host, as described in Step 1 of Step-by-Step: Waiting for a Call.

2.	Verify that you’ve configured a Caller Profile for the Client, as explained in Step-by-Step: Creating a Caller Profile.

3.	Review the Host’s settings, if desired.

4.	Make sure that the Host window’s status line says Waiting for connection. If it doesn’t, select Action | Wait for a Call from the menu or click the Wait for a Call Action Bar button.

5.	Wait for the Client to call. If the Host prompts with the confirmation dialog, click Yes to allow the correct caller to log on.

Preparing the Client

1.	Run the RapidRemote Call Manager, as described in Step-by-Step: Creating an Address Book Entry.

2.	Verify that you’ve configured an Address Book entry for the Host, as explained in Step-by-Step: Creating an Address Book Entry.

3.	Highlight the Address Book entry for the Host, then select Action | Call the Host from the menu or click the Call Action Bar button.

4.	Wait for the connection.


Step-by-Step: Calling a Host Computer

Once you’ve prepared the RapidRemote Host to receive a call, and created your Address Book entry, you can easily place a call. Just follow these steps:

1.	Launch the RapidRemote Call Manager.

You can start RapidRemote by selecting it from the RapidRemote group on the Windows 95/NT Start menu. In Windows 3.x, select it within the RapidRemote Program Manager group. RapidRemote displays its opening dialog, where you can choose one of several actions. Click on the Place a Call button to open the Call Manager window.

2.	Click on the Address Book entry you want to use.

3.	Place a call.

You can either select the Action | Place a call to a Host menu item, or click the Action Bar’s Call button to use the entry you’ve selected. You can also simply double-click the entry’s icon.

RapidRemote immediately attempts to connect to the remote computer. After connecting, it sends the logon information from the Address Book entry you selected.

Once the logon is complete, you’ll see the desktop from the Host computer displayed in a Session window on your local computer:

You’re connected! Now you can access icons and menu items from the Host desktop, and control the Host’s programs from your local computer. Your remote control session is ready to go!

If you’re connecting via TCP/IP or SPX, or if you have more than one serial connection available, you can use RapidRemote to run multiple remote control sessions at once! Simply return to the Call Manager window and repeat Steps 2 and 3 above for each Host you want to call.


Step-by-Step: Copying Files Between Computers

With RapidRemote it’s as easy to copy a file from one computer to another as it is to move a file from one directory to another on the same computer. Simply follow these steps:

1.	Start a remote control session.

See Step-by-Step: Calling a Host Computer for a step-by-step explanation of starting a remote control session.

2.	Set the session to Windowed mode.

For this example, you’ll need to be in Windowed mode. If you can see the RapidRemote Session window title bar, you are already in Windowed mode; continue to Step 3. If you can’t see the Session window title bar, you’re in Full Screen mode. Click the Windowed button to access the menus and continue to Step 3.

3.	Open the File Transfer window.

Select the Session window’s File | File Transfer... menu item, or click the Action Bar’s File Transfer button. The File Transfer window appears and displays the drives, folders, and directories from both computers involved in the remote control session.

The File Transfer window looks and works much like two Windows Explorer windows placed side by side. By default, the local Client's files are displayed on the left side, and the remote Host's files are displayed on the right.

4.	Select the location you want the file(s) to be copied to.

Browse through the directories on the computer you want to send to, and highlight the desired destination directory or drive.

5.	Select the file(s) or directory that you want to transfer.

Browse through the folders on the sending computer, and highlight the file(s) or directory you want to send.

6.	In the File Transfer window, select the File | Send menu item.

The File Transfer Status dialog appears, showing you the file(s) you selected.

Review the information in the Source and Destination fields, and modify it if necessary, before going to Step 7.

7.	Click Start to begin copying the file.

The transfer begins, and reports its progress. When the file transfer is complete, click OK. Once the transfer completes, the sent files appear in the destination directory.

Please see File Transfer Options for more information on your file transfer options.


Step-by-Step: Creating a Caller Profile

The Caller Profile screens all callers, and protects your system from unauthorized callers. When you create a Caller Profile, you can specify the privileges given to callers when they log onto your Host using that profile.

These steps walk you through creating a Caller Profile to password protect your Host computer. If you will be the only caller, you may want to choose fairly generous privileges for your profile.

1.	Start the RapidRemote Host.

You can start RapidRemote by selecting it from the RapidRemote group on the Windows 95/NT Start menu. In Windows 3.x, select it within the RapidRemote Program Manager group. RapidRemote displays its opening dialog, where you can choose one of several actions. Start the Host by clicking the Wait for a call button.

2.	Open the Caller Setup dialog.

In the Host window, select Settings | Callers... or click on the Setup Callers... button to display the dialog.

3.	Start the Caller Properties Wizard.

Click the Caller Setup dialog's New... button to launch the Caller Properties Wizard.

4.	Click the Next button, and create the Caller Profile.

As you proceed through the Caller Properties Wizard, it will prompt you for the information it needs based on the selections you make. It will then generate your new Caller Profile.

You can easily configure the Caller Profile to suit your purposes. You can specify a Password and Logon ID that are easy for you to remember, and set the privileges so you can accomplish your tasks when you call.

Remember your Logon ID and Password! You will need to enter these on your other computer so that you can log on when you call in. You might want to jot this information down and have it with you when you set up the controlling computer. Both the Logon ID and Password settings will contain any periods or spaces you may have entered.

5.	Save the new Caller Profile.

The final dialog in the Caller Properties Wizard allows you to choose to wait for the call, or to return to the Host window. Select No... and click the Finish button to return to the Caller Setup dialog. The entry you created appears in the Caller Setup dialog’s Caller List:

The Caller Setup dialog contains an important check box: Allow open access to this computer. Use caution if you enable this option! Open Access disables any Caller Profiles that you have created; only the Default Settings will apply. Open Access is recommended only for a common-use Host, with no security.

Click OK to save the profile and return to the Host window. You can run the Caller Properties Wizard as often as you like to create other Caller Profiles if you plan to let different callers access your Host.

For more information on editing your Caller Profiles, please see Configuring a Caller Profile.


Step-by-Step: Creating an Address Book Entry

RapidRemote uses Address Book entries to store all of the information it needs to connect to a particular Host. Once you’ve provided this information and created an entry, you can open the Call Manager window and double-click on the entry’s icon to connect and logon to the Host automatically!

It’s easy to create an Address Book entry, but before you begin, make sure you have these three items:

•	The phone number, Internet address, or network address of the Host computer. For an SPX connection, you'll need the Host's Computer Name, just as it's specified in the General panel of the Host Settings dialog.

•	Your Logon ID, listed in the Caller Profile of the Host.

•	Your Password, listed in the Caller Profile of the Host.

To create an Address Book entry, follow these steps:

1.	Launch the RapidRemote Call Manager.

You can start RapidRemote by selecting it from the RapidRemote group on the Windows 95/NT Start menu. In Windows 3.x, select it within the RapidRemote Program Manager group. RapidRemote displays its opening dialog, where you can choose one of several actions. Click on the Place a Call button to open the Call Manager window.

2.	Start the Address Book Entry Wizard.

In the Call Manager window, double-click the Add New Entry icon, click on the Call Manager’s New Action Bar button, or select the Edit | New Entry... menu item to launch the wizard.

3.	Click the Next button, and create the Address Entry.

As you proceed through the Address Book Entry Wizard, it will prompt you for the information it needs based on the selections you make. It will then generate your new Address Book entry. After you’ve completed the wizard, your new entry will appear in the Call Manager window with the label you specified.


Step-by-Step: Installing a Modem in Windows 3.x

RapidRemote for Windows 95 and Windows NT relies upon modems installed and configured within the operating system. Since Windows 3.x does not maintain modem installations, you must install your modem within RapidRemote. The following procedure details how to install a modem in the RapidRemote Call Manager. After you install the modem, you can use it in both the Call Manager and Host.

1.	Start the Call Manager.

After you start RapidRemote, click the Place a Call option to start the Call Manager.

2.	Select the Settings | Detect Modems... menu item.

After you select this menu item, RapidRemote attempts to detect your modem. If RapidRemote finds a modem on your system, it specifies the modem in the Select Modem for COMx dialog. If RapidRemote finds a modem but cannot determine its type, none is selected in the Select Modem for COMx dialog. Select your modem from the list.

If your modem is not shown in the modem list, select one of the Hayes Compatible... modem types which best describes your modem. For example, if you have a "14.4kbps" modem, select Hayes Compatible 14400 Class Modem - Generic.

When you're satisfied with your selection, click OK.

3.	 Confirm the settings for your modem.

RapidRemote displays the modems installed on your system in the Modem Detection dialog. To review the properties for your modem, select it in the list and click Properties.... If you are unsatisfied with your selection, select the COM port to which the modem is attached and click Detect... to restart the detection process on that COM port.

When you're satisfied with your selection, click OK.


Step-by-Step: Printing Host Documents Locally

During a remote control session, you may want to print a local copy of a document as you're drafting it on the Host computer.

Please note that you cannot print Host documents to your local printer if the Host is running in Windows NT. Remote printing will only work if the Host is running in Windows 95 or Windows 3.x.

1.	Make sure the RapidRemote printer is installed on the Host.

If you have not set up the Host for remote printing, please see Step-by-Step: Setting Up a Local Printer for Host Printing.

2.	Start a remote control session.

For help in calling a Host, see Step-by-Step: Calling a Host Computer.

3.	In the Session window, open the document you want to print.

Launch the appropriate application, then open the file you want to print.

4.	Open the application's printer selection window.

Most Windows 95 applications offer a Print setup dialog available from the File menu, or from within a File | Print... function. In Windows 3.x, most applications contain a File | Print Setup... function. Locate the dialog in your application.

5.	Select the RapidRemote printer from the Name drop-down list box.

If you accessed this window with the File | Print Setup... menu item, click the OK button to save your selection and return to your application.

6.	Print the document as you would normally.

Your print job will be rerouted to the local computer and printed on the local printer. When you want the Host print jobs to be printed on the Host printer, switch the printer back to the Host printer from the same dialog.


Step-by-Step: RapidRemote and the Clipboard

The Windows Clipboard’s Cut, Copy, and Paste functions are basic to Windows, and we’ve all come to rely on them in the applications we use every day. With RapidRemote, you can Cut, Copy, and Paste between two computers just as easily as you do between two applications on a single machine!

1.	Start a remote control session.

For a step-by-step explanation of starting a remote control session, see Step-by-Step: Calling a Host Computer.

2.	Set the session to Windowed mode.

For this example, you’ll need to be in Windowed mode. If you can see the RapidRemote Session window title bar, you’re already in Windowed mode; continue to Step 3. If you can’t see the Session window title bar, you’re in Full Screen mode. Click the Windowed button to access the menus and continue to Step 3.

3.	From the Session window, open a document on the Host and select information.

Highlight the text or data you want to copy to your local machine, then copy it to the Host’s clipboard by selecting the application’s Edit | Copy menu item, or by pressing <Ctrl><C>.

4.	Copy the data from the Host clipboard to your local clipboard.

Select the Session window’s Edit | Get Clipboard from Host menu item or click on its Action Bar’s Get Clipboard button.

5.	Paste the data into your local document.

Minimize the Session window, start a local application, and open the document you want to paste into. Select the local application’s Edit | Paste menu item, or press <Ctrl><V>.

If you want to paste clipboard data from a Client application to a Host application, simply copy the data to the local clipboard, and select the Session window’s Edit | Send Clipboard to Host menu item or click on its Action Bar’s Send Clipboard button. After the data is transferred to the Host clipboard, you can paste it into a document using the usual method.


Step-by-Step: Setting Up a Local Printer for Host Printing

Before you can print Host files to your local printer, you’ll need to install your local printer on the Host.

Please note that you cannot print Host documents to your local printer if the Host is running in Windows NT. Remote printing will only work if the Host is running in Windows 95 or Windows 3.x.

1.	Determine the printer you’re using on the Client.

If you’re certain of the Client’s printer, you can continue to Step 2. Otherwise, open the Windows 95/NT Printers window by selecting Settings | Printers from the Windows 95/NT Start menu.

If the printer name isn’t helpful, you’ll need to look at the printer’s properties for more information. Click on the printer you want to use, then select File | Properties, or right click on the printer and select Properties from the pop up menu. When the dialog opens, click on the Details button to determine the driver Windows 95/NT is using for your printer.

In Windows 3.x, open the Control Panel and double-click on the Printers icon.

2.	Locate the drivers you need to reinstall the Client's printer.

If the Client's printer came with installation disks, take them to the Host computer. If you didn’t use any special printer installation disks when you installed the printer, Windows will have the files you need.

3.	Make sure RapidRemote has been installed on the Host computer.

4.	Install the printer on the Host computer .

Select Settings | Printers from the Windows 95 Start menu to open the Printers window. Double-click the Add Printer icon to run the wizard. Once the wizard has started, click the Next button to begin.

In Windows 3.x, open the Control Panel and double-click on the Printers icon. Select the printer from the List of Printers list box. If the Client's printer came with installation disks, select the Install Unlisted or Updated Printer option in the List of Printers list box. After you make your selection, click Install... to begin the printer installation. When the printer is installed, it appears in the Installed Printers list. Step 5 and Step 6 do not apply to Windows 3.x; continue with Step 7.

5.	Select the Local Printer option button, then click the Next button.

Even if you are using a network printer on the Client, select Local Printer for this process.

6.	Select the type of printer you jotted down in Step 1.

If you see the correct printer in the Manufacturers and Printers lists, click on it to highlight it. Otherwise, click on the Have Disk... button and tell Windows 95/NT where to locate your printer’s setup disk. When you’ve selected the printer, click Next to continue.

7.	Select PWRemote as the printer's port.

When you've installed RapidRemote in Windows 95, the PWRemote port will appear in your list of Available Ports. Click on it to select it, then click Next to continue.

In Windows 3.x, select your printer in the Installed Printers list, and click Connect.... The Connect dialog appears and displays the available ports on your system. Select PWRemote in the Ports list and click OK.

8.	Give this printer a meaningful name.

Remember, you'll be selecting this printer while you're using remote control. You'll probably find it helpful to specify a name that indicates the printer's location, such as RapidRemote.

In Windows 3.x, select the modem in the Installed Printers list, and then click Setup... to display a dialog with settings for the selected printer. Click Modify..., and specify a name such as RapidRemote in the Existing Printer Name field.

9.	Complete the installation.

In Windows 95, select No for the default printer option and do not print a test page. Windows 95 will automatically install any necessary files it needs on your computer. When Windows 95 has finished installing the files it needs, you’ll have an additional printer choice you can use for remote printing when you call into the Host. If you set this printer as your default printer, Windows will send all your print jobs to this printer even when you’re not using remote control! You should only select the RapidRemote printer when you need it during a remote control session.

In Windows 3.x, select Close in the Printers window.


Step-by-Step: Sizing the Session Window

With RapidRemote’s Screen Scaling features, you can quickly and easily modify the Session window’s display to suit your needs. Follow these steps to learn about Screen Scaling:

1.	Start a remote control session.

For a step-by-step explanation of starting a remote control session, see Step-by-Step: Calling a Host Computer.

2.	Switch to Windowed mode to access the Action Bar and menus.

For this example, you’ll need to be in Windowed mode, which means that the Host desktop does not completely cover your screen. This allows you to access the Session window’s menus, and manipulate the window just as you would any Window 95 application.

If you can see the RapidRemote Session window title bar, you are already in Windowed mode; continue to Step 3. If you can’t see the Session window title bar, you’re in Full Screen mode. Click the Windowed button or press <Ctrl><Shift><F> to access the menu options and continue to Step 3.

3.	Make the Host desktop take up the entire screen on the Client.

RapidRemote offers you two different ways to maximize the Session window display. You’ll need to experiment to determine which method works on your system.

•	Click the Full Screen button to view as much of the Host as possible.

•	Click the Scale Screen button, then click the Full Screen button. If the screen resolution is higher than the Host’s, the screen will have scroll bars so you can view the entire Host screen.

Determine which method displays the maximized Host desktop with the clearest display on your system. When the Host desktop is maximized, all session buttons, session menus, scroll bars, and window controls will disappear. However, the Windowed button will appear so that you can return to Windowed mode whenever you want. You can also move the Windowed button; its location is saved and restored the next time you maximize the Host desktop.

4.	Change from maximized Host desktop to Windowed Mode on the Client.

When the Host is covering the Client's entire display, the Windowed button appears first in the upper corner of the screen. If you moved the button in your last session, it will reappear where you left it.

When you want a sizable Session window, or you want to access the RapidRemote menus, click on the Windowed button to switch to Windowed mode.


Step-by-Step: Synchronizing Directories

RapidRemote’s Directory Synchronization is both easy-to-use and powerful. You’ll find it quite useful if you need to mirror important data files between two computers.

When you use Directory Synchronization, RapidRemote compares the two directories that you highlighted in the File Transfer window. It verifies that every file in one directory is also present in the other directory. Directory Synchronization also checks for files with the same name and overwrites the older version with the newer one. Directory Synchronization is bidirectional, and can copy files from either directory. To use Directory Synchronization, follow these steps:

1.	Start a remote control session.

See Step-by-Step: Calling a Host Computer for step-by-step information on starting a remote control session.

2.	Set the session to Windowed mode.

For this example, you’ll need to be in Windowed mode. If you can see the RapidRemote Session window title bar, you are already in Windowed mode; continue to Step 3. If you can’t see the Session window title bar, you’re in Full Screen mode. Click the Windowed button to access the menus and continue to Step 3.

3.	Open the File Transfer window.

Select the Session window’s File | File Transfer... menu item, or click the Action Bar’s File Transfer button to open the window. The File Transfer window displays the drives, folders, and directories from both of the computers taking part in the remote control session.

4.	Select the two directories you want to synchronize.

Click on the directories you want to synchronize, just as you would select them in Windows Explorer or File Manager.

5.	Click the Action Bar’s Synchronize Directories button, or select File | Synchronize Directories... menu item.

Carefully look over the directories, and click Yes if the information is correct. The status window will report the progress of the synchronization. Once it has completed, the File Transfer window will reappear.

Directory Synchronization is very powerful; it’s a fast and thorough way to keep files updated on both computers. However, Directory Synchronization is not affected by any of the File Transfer confirmation and overwrite settings. It will not prompt you before it overwrites older files with newer versions.

Make sure you take time to carefully review the confirmation window before you click Yes to start the transfers during Directory Synchronization!


Step-by-Step: Waiting for a Call

Setting up a computer as a remote control Host is as simple as a few clicks of your mouse. To prepare your Host computer to answer calls, follow these steps:

1.	Start the RapidRemote Host.

You can start RapidRemote by selecting it from the RapidRemote group on the Windows 95/NT Start menu. In Windows 3.x, select it within the RapidRemote Program Manager group. Then, activate the Host by clicking the Wait for a call button.

2.	Enable Wait For a Call if necessary.

By default, the Host will automatically wait for a call when you start it. However, if you’ve disabled the Automatically wait for a call when the host is started check box in the General panel of the Host Settings dialog, you’ll need to initialize call waiting manually. To do so, select Action | Wait for a Call, or click the Wait for a Call Action Bar button.

The Host defaults to the connection type you specified in the Configuration Wizard. To use a different connection, select Action | Wait for a call or click the Wait for a call Action Bar button. You can then select the connection type you want by clicking on Modem, TCP/IP, SPX, or Direct Connect in the Connection option group

After you’ve selected the connection you want, select Action | Wait for a call, or click the Wait for a call Action Bar button to wait for a Client call.


Step-by-Step:Copying Files Between Computers

The File Transfer window looks and works much like two instances of Windows Explorer or File Manager, side by side. By default, on the left are the local files of the controlling computer, on the right are the remote Host files. You can click and drag files to transfer them, or use the menus.

Start a remote control session, as explained in Step-by-Step: Calling a Host Computer, then follow these steps:

1.	Set the session to Windowed mode.

For this example, you’ll need to be in Windowed mode. If you can see the RapidRemote Session window title bar, you are already in Windowed mode; continue to Step 2. If you can’t see the Session window title bar, you’re in Full Screen mode. Click the Windowed button to access the menus and continue to Step 2.

2.	Open the File Transfer window.

Select the Session window’s File | File Transfer... menu item, or click the Action Bar’s File Transfer button to open the window. The File Transfer window displays the drives, folders, and directories from both computers in the remote control session.

3.	Select the location you want the file(s) to be copied to.

Browse through the directories on the computer you want to send to, and highlight the desired destination directory or drive.

4.	Select the file(s) or directory that you want to transfer.

Browse through the folders on the sending computer, and highlight the file(s) or directory you want to send.

5.	In the File Transfer window, select the File | Send menu item.

The File Transfer Status dialog appears, showing you the file(s) you selected.

Review the information in the Source and Destination fields, and modify it if necessary, before going to Step 6.

6.	Click Start to begin copying the file.

The transfer begins, and reports its progress. When the file transfer is complete, click OK. Once the transfer completes, the sent files appear in the destination directory.


Synchronize Directories Dialog

You've selected a directory on the Host and the Client to synchronize. When directories are synchronized, files are copied between the Host and Client until the contents of the two directories are identical. If a file is common to both directories, the newest version of the file is written to both directories, and the older file is overwritten. Note that you will not be prompted to confirm file overwrites.

The name of both the Host and the Client are shown in the text fields in the middle of this dialog. Next to each computer name is a text field with the fully qualified path of the directory that you selected for synchronization on that computer. If you enable the Include subdirectories check box, both files and subdirectories will be synchronized.

Click Yes to begin synchronizing the directories, or No to cancel the operation.


TCP/IP Port Dialog

This dialog allows you to configure the TCP/IP port used for a TCP/IP connection. By default, the Use Default TCP/IP Port option button is selected, and port 5414 is used for the connection.

If your network administrator does not allow access to TCP/IP port 5414, you will not be able to connect to the Host using the default port. If your network administrator allows communication on another TCP/IP port, select the Specify TCP/IP Port option button, and enter the port number in the corresponding text field.


Technical Support

Your Quarterdeck software comes with three months of prepaid complimentary support, including access to our CompuServe forum and our telephone hotline. Your prepaid complimentary support starts on your first technical contact with our Technical Support department. When you contact us, we will register you and give you a VIP identification number for future technical support calls. To be eligible for continued support beyond your first contact, please send us your product registration card. It serves as proof of ownership for a current version of a Quarterdeck product.

Quarterdeck offers you several ways to get technical support:

Talk to a Technical Support Representative

1-800-ROBOTECH — Free automated support

Q/FAX—Technical Bulletins and Product Information by Fax

Quarterdeck Bulletin Board System

On-line Technical Support via CompuServe

Quarterdeck's World Wide Web Site

Quarterdeck's FTP Site

Talk to a Technical Support Representative

Quarterdeck now offers Priority Telephone Technical Support and Standard Telephone Technical Support. Priority Support gives you fast access to our highly trained Technical Support Specialists. Priority Support can be reached at (800) 339-1136. This service is provided on a per-incident basis with a minimal charge per incident. An incident is defined as a single distinct issue with a Quarterdeck product, and the reasonable effort needed to resolve it.

Standard Support is available to all registered users of Procomm Plus at no extra cost. Standard Support can be reached at (573) 875-0530 and is valid for a period of 90 days following your first call to Technical Support.

When calling either Priority Support or Standard Support, please have your Quarterdeck customer VIP number or product serial number available. If possible, please be at your computer so our Technical Support Specialist can better assist you.

1-800-ROBOTECH — Free automated support

For fast, free support, try our toll-free, automated technical support information system, ROBOTECH. You'll get the most out of Quarterdeck products with the newest information and hot tips and tricks. You can access ROBOTECH from any touchtone phone.

Navigation is easy—just listen to the instructions that tell you what keys to press for the kind of help you need. You will be given the option of selecting topics, such as Installation Questions, General Troubleshooting, New Products, and Networking Questions.

ROBOTECH is available 24 hours a day, 7 days a week, including holidays. Just dial 1-800-ROBOTECH (1-800-762-6832) from a touchtone phone.

Q/FAX—Technical Bulletins and Product Information by Fax

Q/FAX is Quarterdeck's free, 24-hour, outbound automated fax service. With Q/FAX, you receive Technical Bulletins and product information directly to your fax machine. To use Q/FAX, call (800) 371-4566 or (573) 499-4556. After you connect, follow the voice menu. We suggest you request the catalog of available documents which is a regularly updated list of all Q/FAX topics.

Quarterdeck Bulletin Board System

Our BBS is available 24 hours a day, 7 days a week. The BBS features open forums to discuss technical issues with other customers with similar interests and user download sections. All Technical Bulletins, product and upgrade bulletins, patch files, and user-uploaded utility programs relating to our products are available. You can reach the BBS by modem at (573) 875-0503, using communication settings of 8 data bits, No Parity, and 1 Stop bit.

On-line Technical Support via CompuServe

For the fastest possible support, Quarterdeck's CompuServe forum maintains a complete library of Technical Bulletins, compatibility updates, and enhancement utilities for Quarterdeck products. In addition, the extensive public discussion area is full of great tips and tricks from power users, as well as Quarterdeck's Senior Technical Specialists. It is the best way to get the answers you need 24 hours a day. Type GO DATASTORM at the CompuServe prompt or in WinCIM, and add Quarterdeck to your list of Favorite Places.

Free Introductory Membership to CompuServe

Join Quarterdeck and the rest of the world on CompuServe—it's FREE with an introductory membership. CompuServe is one of the most popular computer information services in the world. CompuServe provides electronic mail, on-line reference material, up-to-date news services, travel services, games, over 500 special interest forums, and much more—accessible 24 hours a day.

Your free introductory membership to CompuServe includes everything you need to connect to Quarterdeck and the world: A personal user ID and password, credit for ten hours of free use, and a complimentary subscription to CompuServe magazine. To obtain your introductory membership, just call (800) 524-3388, and ask for representative #372.

Quarterdeck's World Wide Web Site

Be sure to visit Quarterdeck's Web site for the latest information on some of the hottest software around. Our Web site includes information about Quarterdeck and its products, Technical Bulletins, FAQs, trialware versions of Quarterdeck products and updates, and links to cool places on the Web. You can access our home page at: http://www.quarterdeck.com.

You can also jump directly to our Technical Support resources on the Web by pointing your browser to http://forum.quarterdeck.com. Once there, you can select a product forum in which to browse or post a question. An efficient TechSearch! feature is also available to help you locate the information you need.

Quarterdeck's FTP Site

Quarterdeck maintains an anonymous FTP site: ftp.quarterdeck.com. Our Technical Bulletins, development tools, and additional public domain software are available for download. To reach our FTP site, FTP to ftp.quarterdeck.com, log on as anonymous and use your e-mail address as the password. You can obtain a list of files available for FTP access by downloading the 00-index.all file from the pub directory.


The Call Manager Menus and Action Bar

 Action Bar  Menu | Item     Description
    Button

	File | Clear Log	Resets the Client's event log by deleting the contents of pwclient.log
	File | View Log...	Opens the Client's event log, pwclient.log, in Notepad.
	File | Exit	Closes the Call Manager.
	Edit | New Entry...	Starts the Address Entry Wizard, which helps you create a new Address Book entry.
	Edit | Delete Entry	Deletes the selected Address Book entry from the Call Manager. This command is disabled if an Address Book entry is not selected.
	Edit | Rename Entry	Allows you to rename the selected Address Book entry. This command is disabled if an Address Book entry is not selected.
	Edit | Entry Properties...	Opens the Address Book entry dialog, which allows you to edit the properties of the selected Address Book entry. This command is disabled if an Address Book entry is not selected.
	View | Action Bar	Opens a cascading menu where you can toggle the display of the Call Manager Action Bar, switch between a large and a small Action Bar, and toggle the use of Tool Tips.
	View | Status Bar	Toggles the display of the Call Manager status line.
	View | Large Icons	Displays the Address Book entries as large icons in the Call Manager.
	View | Small Icons	Displays the Address Book entries as small icons in the Call Manager.
	View | List	Displays the Address Book entries as a list in the Call Manager.
	View | Details	Displays the Call Manager's Address Book entries as a list that includes both the entry names and connection device types.
	Action | Place a call to a Host	Places a call to the Host specified in the currently selected Address Book entry. If an Address Book entry is not selected, and only one Address Book entry exists, that entry is used for the call. If an Address Book entry is not selected, and more than one Address Book entry exists, the call will not be placed.
	Action | Wait  for a call	Waits for a call from the Host specified in the currently selected Address Book entry.
	Settings | Configuration Wizard...	Launches the Client Configuration Wizard, which helps you configure your Client.
	Settings | General...	Opens the Call Manager Settings dialog with the General panel selected. This allows you to edit the settings for Computer Name, Window Scaling, and Windows Shortcut Keys.
	Settings | Connect Attempts...	Opens the Call Manager Settings dialog with the Connect Attempts panel selected. This allows you to edit the settings for Redial and Network Connections.
	Settings | Performance...	Opens the Call Manager Settings dialog with the Performance panel selected. This allows you to edit the settings for Performance.
	Settings | Detect Modems...	This menu item is only available in Windows 3.x installation. Select this menu item to detect and install your modem in RapidRemote. For more information about modems in Windows 3.x, see Step-by-Step: Installing a Modem in Windows 3.x.
	Settings | Dialing Properties...	Opens the Windows 95/NT Dialing Properties dialog which allows you to edit settings for My Locations. In Windows 3.x, this menu item opens the Dialing Properties dialog where you can configure your dialing options within RapidRemote.
	Windows | 1, 2,...	As you connect to Hosts, this menu lists a menu item for each Session window. Click on a menu item to activate its corresponding Session window.
	Help | Help Topics...	Opens the RapidRemote help system to a discussion about the Call Manager.
	Help | About RapidRemote	Opens a dialog with information about RapidRemote.


The Chat Dialog

If you need to converse with the person on the other side of the remote session, you’ll find the Chat dialog very useful. It allows you to type simple messages in a small text screen. You can even use the Chat dialog to leave notes to each other, because the Chat dialog on the Host computer does not automatically close when the session ends. Note that the Chat dialog will not remain open if you reboot the Host computer at the end of the session.

Opening the Chat Dialog

From the Host

To start the Chat dialog from the Host computer, you must be connected in a remote control session. Select Action | Chat... from the menu.

From the Client

To start the Chat dialog from the controlling computer, you must be connected and have the Session window open. Select the Options | Chat with Host User... menu item to open the window.

To close the Chat dialog, click the Exit button; the window will close on both sides. This is because the Chat dialog is running on the Host computer, and only appears on the controlling computer through the Session window.

If you want to leave a note on the Host computer, don’t exit the Chat dialog when you end the session. The Chat dialog will remain open on the Host computer. You cannot leave this type of a note for the controlling computer.


The Edit Caller Properties Dialog

The Edit Caller Properties dialog allows you to edit Caller Profile settings. To open the dialog, select a Caller Profile in the Caller Setup dialog's Caller List, and click Edit.... This dialog contains four settings panels:

General

Privileges

Time

Callback


The File Transfer Menus and Action Bar

 Action Bar  Menu | Item     Description
    Button

	File | New Folder	Creates a new folder named New Folder in the currently selected directory.
	File | Send...	Opens the File Transfer Status dialog.  From this dialog you can control file transfers between computers. This option is only available if at least one file or directory has been selected.
	File | Synchronize Directories...	Synchronizes the information between the two currently selected directories or drives. This process will copy files between the two computers, overwriting older files if necessary, so both systems contain the same information.
	File | Delete	Deletes the currently selected file or directory. This command is disabled if at least one file or directory is not selected.
	File | Rename	Allows you to rename the currently selected file or directory. This command is disabled if a file or directory is not selected.
	File | Exit	Closes the File Transfer dialog and returns you to the RapidRemote Session window.
	Edit | Select All	Selects all of the files and subdirectories in the currently selected directory.
	Edit | Invert Selection	Toggles the items currently selected. Deselected files and directories are selected, and selected files and directories are deselected.
	View | Action Bar	Opens a cascading menu where you can toggle the display of the File Transfer window's Action Bar, switch between a large and a small Action Bar, and toggle the use of Tool Tips.
	View | Status Bar	Toggles the display of the File Transfer status line at the bottom of the window.
	View | Large Icons	Displays the file and subdirectory entries of the currently selected computer as large icons in the File Transfer dialog.
	View | Small Icons	Displays the file and subdirectory entries of the currently selected computer as small icons in the File Transfer dialog.
	View | List	Displays the file and subdirectory entries of the currently selected computer as a list in the File Transfer dialog.
	View | Details	Displays the file and subdirectory entries of the currently selected computer as a list, with additional file information in the File Transfer dialog.
	View | Arrange Icons	Allows you to sort the contents of the currently selected directory by Name, Type, Size or Date. Also allows you to enable and disable Auto Arrange, which automatically arranges icons. Auto Arrange is only available if Large Icons or Small Icons is selected.
	View | Refresh	Updates the contents of the File Transfer dialog.
	View | Options...	Opens the File Transfer Options dialog which allows you to edit File Overwrites, Confirmations, and Transfer Options settings.
	Window | New Window	Allows you to open a Client or Host window within the File Transfer window. Only one window can be opened for each computer. An option is not available if the corresponding window is already open.
	Window | Cascade	Displays the windows in the File Transfer dialog in a cascade format where they overlap.
	Window | Tile	Displays the windows in the File Transfer dialog in tile format where they are moved side-by-side.
	Window | Arrange Icons	If the windows in the File Transfer dialog are minimized, this command lines up the minimized icons at the bottom of the File Transfer dialog.
	Window | 1 - 2	Selects the corresponding window in the File Transfer dialog.
	Help | Help Topics...	Opens the RapidRemote help system to a discussion about the File Transfer window.


The Host Menus and Action Bar

 Action Bar  Menu | Item     Description
    Button

	File | Clear Log	Resets the Host's event log by deleting its contents.
	File | View Log...	Opens the Host's event log, pwhost.log, in Notepad.
	File | Exit	Closes the Host.
	View | Action Bar	Opens a cascading menu where you can toggle the display of the Host's Action Bar, switch between a large and a small Action Bar, and toggle the use of Tool Tips.
	View | Status Bar	Toggles the display of the Host status line at the bottom of the Host window.
	Action | Wait for a call	Sets the Host to wait for a call from a Client. Under normal circumstances, this command will not work if there isn't at least one Caller Profile. However, if the Host is set to Allow open access to this computer, a Caller Profile does not need to exist in the Caller List. This command will also fail if you selected a Modem connection and haven't specified a specific modem, or if you've selected a Direct Connect connection and haven't specified a COM port. To configure the connection, click the Set up Connection... button.
	Action | Place a call	Places a call to a Client. The type of call is defined by the current Connection. An entry for the call location must exist in the Caller List or the connection will fail.
	Action | Disconnect	Ends the current connection. This command is disabled if you are not currently connected.
	Action | Chat	Opens the RapidRemote Control Chat dialog.
	Action | Blank Client Screen	When selected, blanks the Client's screen during a remote control session.
	Action | Lock Client Mouse and Keyboard	When selected, disables the Client's Mouse and Keyboard during a connection. Control of these peripherals will be restored at the end of the session, or when this option is unselected.
	Settings | Callers...	Opens the Caller Setup dialog where you can add, edit, copy, and delete Caller Profiles.
	Settings | Detect Modems...	This menu item is only available in Windows 3.x installation. Select this menu item to detect and install your modem in RapidRemote. For more information about modems in Windows 3.x, see Step-by-Step: Installing a Modem in Windows 3.x.
	Settings | Connections...	Opens the Communications Devices dialog where you can edit your connection information. The settings panel for your currently selected Connection is displayed.
	Settings | General...	Opens the Host Settings dialog, with the General  panel selected. This allows you to edit the settings for Computer Name, start up options, and Session Logging Options.
	Settings | Performance...	Opens the Host Settings dialog, with the Performance panel selected. This allows you to edit the settings for Performance.
	Settings | Security...	Opens the Host Settings dialog, with the Security panel selected. This allows you to edit the general security settings, encryption, Caller Confirmation, and Master Password.
	Settings | Logon Security...	Opens the Host Settings dialog, with the Logon Security panel selected. This allows you to edit the general logon security settings, Validating Logons, and Disabling Logons.
	Settings | Configuration Wizard...	Starts the Host Configuration Wizard which guides you through the process of setting up your Host.
	Help | Help Topics...	Opens the RapidRemote help system to a discussion about the Host window.
	Help | About RapidRemote...	Opens a dialog with information about RapidRemote.


The Session Menus and Action Bar

 Action Bar  Menu | Item     Description
    Button

	File | File Transfer...	Opens the File Transfer dialog, which allows you to transfer files and synchronize directories between the Host and Client.
	File | Print Setup	Opens the Print Setup dialog, which allows you to select a printer. To print host documents locally, as described in Printing Remote Documents, use this dialog to select your local printer as the default for the Session window. This printer must be installed on both the Host and Client, as described in Step-by-Step: Setting up a Local Printer for Host Printing.
	File | End Session...	Closes the current Session window and disconnects from the current Host.
	Edit | Send Clipboard to Host	Copies the contents of the Client's Clipboard to the Host's Clipboard.
	Edit | Get Clipboard from Host	Copies the contents of the Host's Clipboard to the Client's Clipboard.
	View | Action Bar	Opens a cascading menu where you can toggle the display of the Session window's Action Bar, switch between a large and a small Action Bar, and toggle the use of Tool Tips.
	View | Status Bar	Toggles the display of the status line at the bottom of the Session window.
	Options | Chat With Host User...	Opens the RapidRemote Control Chat dialog.
	Options | Blank Host Screen	When selected, blanks the Host's screen during the remote control session. Deselect the option to restore the Host's screen.
	Options | Lock Host Mouse and Keyboard	When selected, disables the Host's mouse and keyboard during a remote control session. Use of these peripherals is restored at the end of the session, or when this option is deselected.
	Options | Reboot Host...	Ends the current remote session, closes the Session window, and reboots the Host computer.  The Host will restart according to the settings in the General panel of the Host Settings dialog.
	Options | Send Windows Shortcut Keys to Host	Sends the Windows operating system keystrokes, such as <Alt><Tab> and <Alt><Shift><Tab>, to the Host computer.
	Options | Send a Ctrl+Alt_Del to a Host	Opens a dialog with options related to a <Ctrl><Alt><Del> key combination in Windows NT. The use of this menu item is restricted to Windows NT.
	Window | Full Screen	Toggles the Session window to Full Screen mode. This may remove the Action Bar and menus from view.
	Window | Scale Host to Fit	When selected, the Host's display is scaled to fit the Session window.
	Help | Help Topics...	Opens the RapidRemote help system to a discussion about the Session window.


The Session Window and Video Resolutions

Windows Video Resolution.

The Windows video setting on each computer determines how large or small the icons, text, and windows appear in the Session window. For example, items on your desktop look smaller if the display is set to a high resolution, which allows you to see more icons or windows on the desktop. Items on your desktop look larger if you have a low resolution, which allows you to fit less on the desktop.

Different Resolutions.

What happens if the computer you connect to does not have the same video resolution as the one you are calling in from? RapidRemote handles the difference so that you don’t have to switch the video settings on either computer! The table below describes RapidRemote’s response

Resolution	Description
Both computers use the same resolution.	The default Session window will fill your entire screen. There will be scroll bars, but you will be able to see almost the entire Host desktop without scrolling.
The Host computer uses a lower resolution.	The whole Host desktop will appear in the Session window, with extra room on the sides, and no scroll bars.
The Host computer uses a higher resolution.	The default Session window will fill your entire screen. You'll need to scroll to view the entire desktop.


Transferring Files

The File Transfer window allows you to copy files between the Client and Host. Note that you must use the File Transfer window to transfer files - you cannot use the Windows 95/NT Explorer or Windows 3.x File Manager.

To open the File Transfer window, establish a session with the host as described in Step-by-Step: Calling a Host Computer. Once the Session window appears, select the File | File Transfer... menu item, or click on the File Transfer Action Bar button. For more information, please refer to the following topics:

Step-by-Step:Copying Files Between Computers

Step-by-Step: Synchronizing Directories

File Transfer Options

The File Transfer Menus and Action Bar


Two-Sided Sessions

A common use for remote control is to access your computer while you’re away. There are times, however, when the point of remote control is to communicate with another person while they are at their computer. One example of this is the help-desk situation, where someone logs onto your computer to troubleshoot a problem. In the following topics, we’ll explain how to use RapidRemote when there is a person at both computers.

Who's in Charge?

Setting up a Two-Person Session

The Chat Dialog


Using the Call Manager

The Call Manager stores Address Book entries for your Hosts, and you can manage these entries by editing, renaming, and deleting them. Most importantly, you can use your entries to connect to Hosts. For more information, see the following topics:

An Introduction to the Call Manager

Step-by-Step: Creating an Address Book Entry

Configuring an Address Book Entry

Configuring the Call Manager

Step-by-Step: Calling a Host Computer

The Call Manager Menus and Action Bar


Using the Host

The Host allows a Client to log on and use its resources, and it confirms or denies access to a Client based on the Caller Profiles that you create. Additionally, it allows you to configure options which affect its behavior, the performance of the remote control session, and its security. For more information, please refer to the following topics:

An Introduction to the Host

Step-by-Step: Creating a Caller Profile

Configuring a Caller Profile

Configuring the Host

Step-by-Step: Waiting for a Call

The Host Menus and Action Bar


Using the Session Window

Once you have placed a call and connected to the Host computer from your local computer, RapidRemote displays its Session window. This window is your remote control work space, where you will take control of the Host. For more information, please refer to the following topics:

An Introduction to the Session Window

The Session Window and Video Resolutions

Scale Screen and Full Screen

Step-by-Step: Sizing the Session Window

Step-by-Step: RapidRemote and the Clipboard

Transferring Files

Printing Remote Documents

Chatting with the Host User

Ending the Session

The Session Menus and Action Bar


Welcome to RapidRemote

We'd like to introduce you to RapidRemote: the easiest, most powerful remote control communications software package on the market today! RapidRemote puts your work where you need it, by allowing you to see, access, and control one computer from another.

With RapidRemote, you can take your computer with you wherever you go. You can access your office PC from home or on the road, and take advantage of all of the programs you normally use at work! RapidRemote gives you the freedom and flexibility to work on your computer while you’re away from it.

The ability to see information and run programs remotely also means that you can use RapidRemote for training, team projects, technical support, and remote diagnostics. If you're new to remote control computing, please see Remote Control Basics.

Secure

RapidRemote’s comprehensive security features give you the confidence you need to work on your system when you’re not at your system. RapidRemote’s security features can keep unauthorized callers off your system.

Fast

RapidRemote is designed for both speed and convenience. It includes features like superfast window response and TurboTransfer for high-speed updates to your files. Its Directory Synchronization takes the hassle out of keeping identical file groups on both computers, with fast, automated transfers.

Easy to Use

RapidRemote is designed from the ground up with you in mind: easy and intuitive, yet full-featured. It’s a snap to set up, with Wizards that step you through each task. The clean, simple design makes RapidRemote convenient and practical, so you can focus on your real tasks and leave the details to us.

Powerful

RapidRemote’s abilities do not end with a single remote control session! If you’re connecting via TCP/IP or SPX, or if you have more than one serial connection available, you can use RapidRemote to run multiple remote control sessions at once, and switch between them quickly and easily.

Compatible

RapidRemote is designed to be cross-platform compatible on Windows 95, Windows NT, and Windows 3.x.


What is Remote Control?

RapidRemote is the next best thing to bringing your work computer to another site with you. Once RapidRemote is installed, you can leave the office, and take advantage of your office system from another computer.

Two Connected Computers

Remote control is actually a conversation between two computers. This means that RapidRemote must be installed on both computers before a remote control session can take place.

One computer has the files or resources you want to access. It may have projects you are working on, your e-mail connection, or powerful programs you want to run while you’re away. This computer is usually referred to as the Host, or the one waiting for a call.

The second machine is your local computer. You use it to control the Host from your current location. This computer is usually the one that places the call and starts the remote control session. It is referred to as the controller, the caller, the viewer, or the client. In RapidRemote, the term Client is used predominantly.

The Remote Control Session

Once the Host and Client are connected, the RapidRemote Session window appears on the Client’s display. The Session window allows you to view and control the actions taking place on the Host system. You can also minimize the Session window and continue other work at your current location. The programs continue to run on the Host computer, and you can access them again as soon as you restore the Session window.

Which Computer is in Control?

Either computer can be the Host or the Client, and it’s easy to switch. There’s no need to install added software or run a different application. After the initial configuration, you simply select the desired action for each computer from the RapidRemote dialog. To use your computer as the Host, select Wait for a Call; to use your computer as the client, select Place a Call. For more information, see Getting Started.


Who's in Charge?

In every RapidRemote session there is a Host computer, and a computer that controls the Host. Before starting a remote control session, you need to decide which computer will Host the session, and which computer will control. This will determine how you launch your side of the session. You must always have one Client and at least one Host.

If you decide you need to change roles, you can disconnect and launch the other portion of RapidRemote.

The Client Computer

The Client is the active computer. Typically, it’s the one that places a call. The Client computer:

•	Has a Session window which displays the Host activities.

•	Can remotely control the Host computer.

•	Can Chat with the Host computer.

•	Can transfer files to and from the Host computer.

•	Allows you to work on the local computer while you control the Host.

The Host Computer

The Host computer is the computer that has documents and programs that the Client wishes to access. The Host computer:

•	Can only observe the activities of the Host desktop.

•	Cannot control the Client or initiate a file transfer.

•	Can Chat with the Client.

•	Has an advanced security system.