Procomm Plus for Windows 95/98/NT/2000 Version 4.8 Copyright 1999 Symantec Corp. All Rights Reserved. 30-Nov-99 ====================================================================== Thank you for choosing Procomm Plus If you experience problems with Procomm Plus, please check the manual and this document for any information that may pertain to your problem. We also encourage you to check the Tech Support FAQ's location (see address below) which contains useful information pertaining to various Procomm Plus questions. We also provide the following online service and support options: Internet HTTP://WWW.SYMANTEC.COM (Online Chat, Technical Support, Downloads) FTP://FTP.SYMANTEC.COM (downloads only) News Server HTTP://SERVICE.SYMANTEC.COM (Tech Support FAQ's) CompuServe Type "GO SYMANTEC" at any prompt America Online Type keyword "SYMANTEC" ====================================================================== This file includes additions and changes to the printed manual. It also includes important upgrade, troubleshooting and compatibility information. Please read this information before using Procomm Plus. I. Installation Issues and General Notes II. Volume License Issues III. ASPECT IV. TAPI V. Scanner Driver VI. Telnet VII. Fax VIII. FTP Window IX. Internet Mail Client X. News Reader I. INSTALLATION ISSUES and GENERAL NOTES * The destination Directory should not exceed 63 characters in length, or an error may result when uninstalling Procomm Plus. * In a Custom installation, you must select the Data/Internet component if you intend to use ASPECT scripts. * Users upgrading from Procomm Plus 4.x must install using the current install path. Separate installations cannot coexist on the same machine without losing functionality. * If you upgrade Procomm Plus 2.x, 3.x, to Procomm Plus 4.x, and your previous version included fax support, you will see the message "This printer could not be upgraded... PWFAX.DRV could not be loaded". This does not indicate an unsuccessful upgrade or loss of Procomm Plus 4.x functionality. * If you upgrade Procomm Plus 3.x to Procomm Plus 4.x, Procomm Plus 3.x will remain in the Start Menu. To remove it: 1. Right-click the "Start Menu" and select Open 2. Double-click on the "Programs" icon 3. Delete the "Procomm Plus 3.x" shortcut folder. * If you upgrade Procomm Plus 3.x to Procomm Plus 4.x, your Internet Mail files will not be saved. * If you upgrade Procomm Plus 3.x to Procomm Plus 4.x in the same path, you must convert the Procomm Plus 3.x Connection Directories to a new readable format using the Directory and Aspect Conversion in the Utilities menu. You should save the new file in the same directory as the old file, and append a "0" to the filename. For example, your pw3.dir file should be converted and saved as pw30.dir. When you run Procomm Plus 4.x and attempt to open your Connection Directory, open the converted file. Do not open the original file. * If you upgrade Procomm Plus 3.x to Procomm Plus 4.x, your previous answer options should be re-entered. The TAPI answer options used in Procomm Plus 4.x are not analogous to the version 3.x options. * If you upgrade a previous version of Procomm Plus that includes Rapid Remote, your machine may experience a lock-up upon reboot. This malfunction will not cause your machine to lose functionality. To prevent this from occuring, you can uninstall the previous version of Procomm Plus and then run setup. * Low disk space on the drive used for TEMP files may cause unpredictable results during install. Make sure that this drive has at least 5MB of available disk space. * Please ensure the combination of your printer name and printer queue name is less than 64 characters in length, or Procomm Plus may not print as a result. * The anti-virus product "PC-cillin" by Trend Micro Incorporated may incorrectly detect the "Word.Generic" virus in the file pwwrd.dot. This Word document template does not contain a virus; all files are checked for current viruses by Symantec before they are shipped. * If a message is displayed during install asking if the file inloader.dll should be overwritten, you should choose the option to keep your existing file. * To change the application which automatically opens graphics files (or any files used by Procomm Plus), use the following procedure to associate the particular file type with the desired application. Afterward, the desired application will be automatically launched when you double-click or select Open on files of this type. 1. Open Windows Explorer. 2. Select a file of the desired type. 3. Press and hold the key while you select the File | Open with menu item. 4. In the Open With dialog, select the desired application, and select the Always use this program to open this type of file check box. 5. Click OK. * WinFax versions 9.0 and prior will not handoff phonecalls to Procomm Plus. This will be corrected in versions later than 9.0. II. VOLUME LICENSE ISSUES * In a Shared Installation, specify a Destination Directory for the network files that conforms to the 8.3 filename standard, otherwise, you will not be able to install workstation clients from the network path. You can install workstation clients to a long filename directory, and Procomm Plus fully supports the use of long filenames. * After upgrading Procomm Plus 4.5 Volume to 4.8 Volume you must delete the network directory where Procomm Plus 4.5 was installed. * To upgrade Procomm Plus 4.5 Workstation that includes Rapid Remote to Procomm Plus 4.8 Single User, uninstall Procomm Plus 4.5 Workstation then run the setup for Procomm Plus 4.8. Procomm 4.5 without Rapid Remote installed does not require an uninstall. * The Destination Directory for Shared Installs should not contain a "-" (dash character). * The "Create Floppies" option on the install panel will generate install disks for a Single User Install. * After you convert your data files as indicated in the Network Install Guide, you can remove your previous installation of Procomm Plus from the network and workstations. If you have version 2.x or 3.x, use the Uninstall program to remove the workstation files, and use Windows Explorer to delete the Procomm Plus files on the network drive. If you have version 1.x, 4.0, or 4.01, use Windows Explorer to delete the Procomm Plus directory structure on the workstation and network drive. * In a Shared Installation, files required by the fax print driver are installed on the network drive. The enhanced security features of Windows NT do not allow these required files to create fax files. However, you can use the Procomm Plus fax tools, such as Fax Manager and Fax Status, to fax your files from a Shared Installation client. Note that if you reinstall a Single User installation of Procomm Plus 4.x on the workstation, you can print to the Procomm Plus 4.x Fax print driver from your applications. * In a workstation installation, the default Destination Directory is \program files\symantec\procomm plus. If you attempt a workstation installation on a computer that contains a previous version of a workstation installation, the default Destination Directory is \program files\procomm plus 4.80. Either uninstall the workstation installation, or point the Destination Directory to the previous installation directory. * After you complete a workstation installation on a computer that contains an earlier version 4.x workstation installation, you must edit pw5.ini so that Procomm Plus can find your Connection Directories and ASPECT scripts. Open pw5.ini in a text editor such as Notepad. By default, pw5.ini is installed in the \windows directory. Examine the LocalPath setting in the [Paths] section. On most systems this setting will be LocalPath=c:\program files\procomm plus 4.80\. Note that the Scripts and Dial Dirs settings are not updated to the new path. For example, on most systems these settings will be Scripts=c:\program files\procomm plus\aspect and Dial Dirs=c:\program files\procomm plus. Edit these settings so that they reflect the new "procomm plus 4.80" path, such as Scripts=c:\program files\procomm plus 4.80\aspect. III. ASPECT * If you use the Procomm Plus File Conversion Utility to convert a Procomm Plus version 3.x, 4.0, or 4.01 ASPECT script, the converted script may have difficulties with menupopupid commands due to changes in the menu structure. Many pop-up menus have changed positions, and some pop-up menus have been added or removed in the menus. * If you use the Procomm Plus File Conversion Utility to convert a Procomm Plus version 3.x, 4.0, or 4.01 ASPECT script, the converted script may have difficulties with "menupopupid" command due to changes in the menu structure. Many pop-up menus have changed positions, and some pop-up menus have been added or removed in the menus. Similarly, if you convert a Procomm Plus version 2.x ASPECT script, the converted script may have difficulties with the "menuitem" and "menupopup" commands due to changes in the menu structure. * Attempting to run an ASPECT script file (.wax) compiled with a previous version of Procomm Plus will cause an error message: "Compiler or compiled script incompatible with this version of Procomm Plus." Recompile the script's original source file (.was) to produce a compiled script that is compatible with the latest version of Procomm Plus. * To use high ascii characters in a script, two key commands must be utilized. These commands are OemToAnsi and AnsiToOem. Please reference the following Knowledge Base Article 1999112211282726 for more information. IV. TAPI * Modem Command Mode is normally exited when a connection is lost or when the user hangs up. To override this behavior, an entry may be defined in the pw5.ini file in the [options] section: UserCmdModeExit=1. This option instructs Procomm Plus to remain in the Modem Command Mode after a connection is lost or the user hangs up. The user must explicitly exit Modem Command Modem by selected the corresponding menu option or Action Bar icon. Note, during Modem Command Mode, the modem is no longer accessible to other applications. * Some ISDN TAPI drivers are incompatible with Procomm Plus for data and facsimile communication. Procomm does not support ISDN via CAPI. * Caller ID is not supported by Windows NT 4.0 at this time. Caller ID will only work in Windows 95/98 if you have Caller ID service from your telephone company, a modem that supports Caller ID, and a TAPI Service Provider (such as Unimodem/V) that supports both Caller ID and your modem. Additionally, you will need a Windows Information (.inf) file for your modem. In most cases, your modem manufacturer will provide this file with your modem. To help meet these requirements, we have included an INF Builder utility, pwinf.exe, in the \programs directory of your Procomm Plus installation. This utility can generate Unimodem/V compatible .inf files for over 1,200 different modems. * By using Procomm Plus's adaptive answer features, you can configure Procomm Plus to answer incoming fax and data calls on the same modem. When the incoming fax or data call is answered, it is directed appropriately. Complete the following procedure: 1. From within the Terminal window, select the Options | System Options | Modem Connection menu items to open the Modem Connection panel of Setup. 2. Select the modem that you wish to use in the Current Modem/Connection list. 3. Select the Procomm Plus should answer incoming calls after x rings option; select 4 in the x rings list. 4. Select the Accept fax calls and Accept data terminal calls check boxes. 5. Click OK to close Setup. 6. Run the Procomm Plus Data Terminal. Procomm Plus will now handle any incoming fax or data terminal calls. Your modem must support adaptive answering in order for Procomm Plus to handle both incoming Data and Fax calls. Please check your modem documentation to see if your modem supports adaptive answer. * Some TAPI applications can "handoff" phone calls to another application. These applications may have a configuration option that indicates the program to receive the call handoff(s). If Procomm Plus needs to receive these handoffs, enter fapi32.dll in the other application's configuration option. Within Procomm Plus, select the Options | Answer Options | Other Program Answers Calls menu item so that the other application answers the call first. If the other application does not have an option to specify the program for the handoff, you may use the new pw5.ini setting AnswerPriority=1 described below. In this case, you must also select the Options | Answer Options | Other Program Answers Calls menu item so that the other application answers the call first. You must also first run the application you want to answer the call, and then run the application that will receive the call handoff. * There are two answering options that can be defined in the pw5.ini file in the [options] section: AnswerPriority=1 This value instructs TAPI to make Procomm Plus the first in its list of answering applications. This causes TAPI to send all incoming calls to Procomm Plus. For example, if Procomm Plus is executed and it is set to answer incoming calls, and then another application is executed and it is also set to answer incoming calls, Procomm Plus will answer the call first. It is important to run the application you want to initially handle incoming calls before you run other applications that may be configured to answer calls. There may be some applications that override this setting and force themselves to answer calls first, even if they are started after Procomm Plus, but this has not been experienced to date. By default, this setting is 0. If the [options] section does not exist, you can add this setting and the [options] group to the bottom of the file. DataCallHandOff=, , This value is composed of three separate information fields. Together they identify the application to receive an incoming data call that was answered by Procomm Plus after Procomm identifies the call as not its own. The three information fields must be separated from each other by a comma or space. There can be no commas or spaces within an information field. The field can be any series of characters or numbers, excluding comma and space. Alternately, if the first two characters are "0x", the characters that follow are interpreted as a series of two-digit hexadecimal values representing the characters that make up the ID string ("0x" is not considered part of the string). For example, the string "0x414243" is interpreted as the ID string "ABC". The ID string must be transmitted from the caller within ten seconds of the completing the connection. The field must contain the correct application name registered with TAPI to identify a call hand-off recipient. Consult the application's documentation to determine the correct name to use. For example, Procomm Plus uses FAPI32.DLL whereas pcAnywhere uses AWCONN32.DLL. This field may be omitted to cause TAPI to hand off the call to the highest priority application that has ownership of the modem line and can accept a data call. The field is used by Procomm Plus to display a status line message indicating the application that received the call hand-off. This field is optional. For example, if you are running the Procomm Plus Host script as well as pcAnywhere Host, you can have Procomm pass an incoming call directly to pcAnywhere once Procomm has identified the caller as a pcAnywhere client. Procomm identifies the caller based on the ID string. When you call in from the pcAnywhere client, you must type the ID string, which is then transmitted to Procomm. When Procomm matches the ID string, it will pass the call to the application identified in the field. In the following example, the ID string to match is "PCA": DataCallHandOff=PCA, AWCONN32.DLL, pcAnywhere Note, in order to guarantee that Procomm Plus answers the call before pcAnywhere, the AnswerPriority setting in pw5.ini should be used as well. * New pw5.ini setting in the [options] section: AnswerPriority=1 This value instructs TAPI to make Procomm Plus the first in its list of answering applications. This causes TAPI to send all incoming calls to Procomm Plus. For example, if Procomm Plus is executed and it is set to answer incoming calls, and then another application is executed and it is also set to answer incoming calls, Procomm Plus will answer the call first. It is important to run the application you want to initially handle incoming calls before you run other applications that may be configured to answer calls. There may be some applications that override this setting and force themselves to answer calls first, even if they are started after Procomm Plus, but this has not been experienced to date. By default, this setting is 0. If the [options] section does not exist, you can add this setting and the [options] group to the bottom of the file. V. Scanner Driver * The Microtek scanner driver includes a file named fileio32.dll. Procomm Plus 5.0 also includes a file of the same name in the \programs directory of your Procomm Plus 5.0 installation. When scanning from the Procomm Plus 5.0 Fax Viewer using a Microtek scanner, you should follow these steps: 1. Start the Procomm Plus Fax Viewer by itself with no other Procomm Plus components running. 2. Rename the fileio32.dll in your Procomm Plus installation to fileio32.bak or some other temporary name. 3. Use the Fax Viewer to scan your documents. 4. Rename the fileio32.bak in your Procomm Plus installation to fileio32.dll. * One of the dialogs in the Microtek scanner driver is incompatible with the Procomm Plus Fax Viewer scanning software. When you use a Microtek scanner, you will not be able to use the View | Show Scan Job Window dialog. * The 16-bit Epson color scanner driver is incompatible with the Procomm Plus Fax Viewer scanning software. Before scanning from the Procomm Plus Fax Viewer, please make sure you have obtained the latest 32-bit scanner drivers from the manufacturer. VI. TELNET * WinGate is a proxy/firewall software package available for Windows 9.x and Windows NT. If you use a VT-10x emulation in the Telnet window and connect to a WinGate server, the WinGate server appears to not respond when you press the key. In the keyboard mapping files for the VT-10x family of emulations, the key is configured to send a carriage return instead of a carriage return/line feed combination that is expected by WinGate server. To correct this problem, configure a Meta Key to send the ^M^J key combination, and press the Meta Key instead of . After you connect to the WinGate server and use it to connect to another computer, you can use the key. VII. FAX * If you have installed a fax modem, and you do not see the Procomm Plus Fax printer in the Start menu's Printers dialog, restart Windows and the driver should be available. * If you do not have a mail client installed, selecting Fax | Mail Fax will cause Fax Manager to stop responding to the system. This results from mapi.dll failing to return the proper message to the Fax Manager. * Attempting to send a broadcast fax using multiple connections with the same make and model of modem may not work properly. You may experience transaction failures, extreme delays between transactions, and possibly system lockups. This is due to TAPI's limited ability to distinguish between connections with the same name, unrelated to Procomm Plus. * Selecting the Options | Detect Modem Capabilities menu item in Fax Status will overwrite any customized settings in the Modem/Connection, Fax Settings panel within Setup. * To enable the Send a Fax wizard after it has been disabled, select Help | Wizards... from any of the Procomm Plus communications modes and select the Send a Fax option. If you have a Fax Only installation, you can re-enable the Send a Fax wizard by changing the Use Fax Wizard=no entry to Use Fax Wizard=yes in the [Wizards] section of your pw5.ini file. * If you use the Send a Fax wizard to add a BFT to another type of fax transmission, such as a fax image or remote poll request, nothing is sent to the fax recipient. However, you can send a BFT by itself with the Send a Fax wizard. To add BFTs to other types of fax transmissions, you must use the Send Fax dialog. * There are some known problems when using DDE printing with 16-bit applications. You may experience a General Protection Fault in the application that was initiated via the print process. If this occurs, increase the value for the setting FaxDDEDelay in the [options] section of your pw5.ini. In many cases, this will solve the problem. However, if this does not work, you will need to initiate the send process by printing to the Procomm Plus Fax printer driver from the desired application. * The Best Data Smart One 1442FX fax modem is unable to receive faxes with the default Procomm Plus settings. Typically, you will see an error message of "Fax Transmission error (2-0)," or the sending machine/fax modem will "think" that a fax transmission is successful, but the receiving fax modem reports "Fax receipt not verified." To correct this problem, open the System, Modem Connection panel in Setup. Click the Fax Settings button to open the Fax Settings dialog, and view the General panel of this dialog. Set the Maximum receive rate setting to 9600. * Attempting to print the Connection Directory to the Procomm Plus Fax printer may cause errors. * Due to common problems with some fax modems and fax machines, the Fax ECM (Error Correction Mode) settings are disabled by default in the System, Modem Connection, Fax Settings, Advanced panel in Setup. To ensure error-free faxes, enable these settings. * New pw5.ini setting in the [options] section: FaxUseShortNames=1 The default value of 1 causes Procomm Plus to use the short file names when generating faxes by printing from 3rd party applications. * New pw5.ini setting in the [options] section: FaxDDEDelay=1000 This value, in milliseconds, defaults to 1000 and causes Procomm Plus to allow more time for third party applications to respond to printing requests. * New pw5.ini setting in the [settings] section: AltRawPrint=1 This entry enables true pass-through printing when Procomm is using raw print mode. It prevents the printer device driver from inserting, modifying, or removing any printer codes. In the dedicated print case, it should send to the printer only the data sent from the host. If the data includes PCL codes, they should pass straight through to the printer. VIII. FTP WINDOW * Due to the directory format of some FTP servers, you may receive one of the following errors when you attempt to change directories on the server or copy a file from the server: "550 filename: No such file or directory" or "550 dirname: Not a directory." These errors typically occur when the host uses a "link" to redirect the server to a different location. Select FTP | Expand Remote Folder from the menu, and then check for a name which corresponds to the name of the item than gave the error in the expanded directory listing. It will probably have an arrow ("->") which shows the actual file name and/or server path to the requested item. You can then navigate to that location to retrieve the desired file. * New pw5.ini setting in the [IND$FILE] section: Appendtofile=1 If this entry is set to one, Procomm Plus provides added support for append mode during file transfers to a host computer. IX. INTERNET MAIL CLIENT * By default, Procomm Plus will automatically add addresses from incoming Internet mail messages to your current Connection Directory. You may want to consider disabling the Add new incoming mail addresses to Connection Directory check box in the Internet, Internet Mail, Outgoing panel of Setup if you subscribe to mailing lists to prevent the Connection Directory from filling up. * Mail addresses in the Connection Directory are NOT duplicated in the messages within your Inbox. If the Add new incoming mail addresses to Connection Directory check box is enabled in the Internet, Internet Mail, Outgoing panel of Setup, do not delete Connection Directory entries until you have recorded the addresses elsewhere. If you disable this setting, Procomm Plus stores the addresses within the messages, but the addresses of previously received messages are ONLY stored in the Connection Directory. * New pw5.ini setting in the [email] section: Reply Below=0 By default, original text quoted in a message reply appears after any new text that you type. If you'd rather have the quoted text appear before your text, set this entry to 1. * New pw5.ini setting in the [email] section: NoPop3=1 If you have not specified a Mail Server Account in Setup and you send mail often, add this entry to disable the server warning dialog displayed by Procomm Plus. * New pw5.ini setting in the [email] section: NoHeaderCheck=1 If this entry is set to one, Procomm Plus downloads and displays all mail messages on the server without checking if the messages are duplicated in the mail database. If this entry is set to zero, Procomm Plus downloads all mail messages on the server, checks if the messages are duplicated in the mail database, and displays only those messages which are not duplicates. X. NEWS READER * The maximum size of a message that you can view within the Internet Mail Client or the News Reader depends upon a number of factors, such as the amount of RAM available for applications. If the message size is larger than the Internet Mail Client or the News Reader can display, you can still view the message by saving it to disk and opening it with any text editor, such as the ASPECT Editor. * The News Reader creates temporary files when it decodes a message containing a binary file. Because of these temporary files, the decoding operation will sometimes require up to twice the drive space of the original file length. * When the Maximum lines per article when posting option is set to 0 (zero) in the Internet, News, Reply panel of Setup, the News Reader will not split encoded files it posts. * New pw5.ini setting in the [news] section: DecodeYield=100 This entry controls how much processing time the News Reader uses while decoding messages. The default value is 100, with a minimum value of 25 and a maximum of 32000; the higher the number, the less the News Reader will yield to other applications. For example, a setting of 500 will speed up the decoding process, but the performance of other applications running at the same time may be affected. * New pw5.ini setting in the [news] section: PostingDelay=36 By default, the News Reader waits 2 seconds between each article posted to your news server. This default should work well with most providers, but you can increase or decrease this amount if you experience problems. The unit of time is 1/18th of a second, so the default value of 36 results in a 2 second delay. * New pw5.ini setting in the [news] section: SingleView=1 The News Reader normally opens a single Read Article window. Set this entry to zero to display multiple Read Article windows. For Customer Service and Technical Support options, please go to: http://www.symantec.com/techsupp/index.html