***************************************************************************** WaveLAN Windows Software release version 4.01 September 1999 You can find the most recent software and user documentation for all WaveLAN products on our Internet site. Software and Documentation World Wide Web http://www.wavelan.com FTP Server ftp://ftp.wavelan.com/pub If you encounter problems when installing or using this product, or would like information about our other WaveLAN products, please contact your local Authorized WaveLAN Reseller or regional Lucent Technologies Sales Office. Addresses of Resellers and Sales offices can be found on the WaveLAN website. In case no local or regional support is available, you can reach us at the addresses or telephone numbers listed below. WaveLAN Regional Support U.S.A / Canada usasupport@wavelan.com Caribbean/ Latin America calasupport@wavelan.com Europe/ Middle-East/ Africa emeasupport@wavelan.com Asia/ Pacific apasupport@wavelan.com WaveLAN Global Support U.S.A Voice: +1 800 WAVELAN +1 937 432 9729 Fax: +1 937 432 9730 When contacting WaveLAN Support, please complete this WaveLAN Problem Report form and include it with your email or fax. The form (report.txt) is available on the WaveLAN software diskette, and on the WaveLAN Support pages of the WaveLAN website. WAVELAN/IEEE DRIVER PROBLEM REPORT FORM ***************************************************************************** GENERAL ------- Date: _____________________________________ Customer Name: _____________________________________ Contact name: _____________________________________ Telephone: _____________________________________ Email address / Fax: _____________________________________ HOST COMPUTER ------------- Brand and type (number): _____________________________________ Bus type (ISA, PCMCIA): _____________________________________ Processor type (386, 486, Pentium etc.) and Speed: _____________________________________ Operating System (DOS, Windows 95/98/NT etc.) and Version (e.g. OSR 2): _____________________________________ You can display the version number of Windows Operating Systems by double- clicking the "System" icon on the Control Panel Menu. WAVELAN ------- Use the WaveMANAGER/CLIENT utility and select "Diagnose Card". Select the "Version Info" tab to display Names and Variant and Version numbers of your WaveLAN IEEE Card. Write down the values on this form From the label on the backside of the card, copy the values for Card Type, Regulatory Domain variant, and Serial Number to this Form. Network Card type (PC Card Type-II Ext.):_____________________________________ Variant and Version Regulatory Domain variant (FC/ET/FR/JP): _____________________________________ Card Serial Number (S/N): _____________________________________ Primary Card Firmware Variant and Version: _____________________________________ Secondary Card Firmware Variant and Version: _____________________________________ Driver Name, Variant, and Version: _____________________________________ Utility Name, Variant, and Version: _____________________________________ Use of CS/SS, and/or Card Access Driver plus version numbers (DOS only): _____________________________________ Complete Start-up Banner of driver, _____________________________________ inclusive error messages and error codes if displayed: _____________________________________ _____________________________________ NETWORK ------- Network Operating System and Version: _____________________________________ Protocol stack (IPX, IP, NetBEUI etc.): _____________________________________ Frame Type (802.3, Ethernet-II etc.): _____________________________________ Topology (WavePOINTs, Bridges, Routers in communication path): _____________________________________ PROBLEM DESCRIPTION: -------------------- ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________ ______________________________________________________________________________