*Please read this document carefully BEFORE installing your Diamond Telecommander*

This readme document contains installation and troubleshooting information for the Diamond Telecommander after downloading the TELECOM.ZIP installation file. If you have not done so, you may download these files from one of the following:

World Wide Web:		www.diamondmm.com
internet FTP:		ftp.supra.com
Diamond BBS:		541-967-2444

After downloading:

1) You will need a utility such as WINZIP OR PKUNZIP to decompress (unzip) the archive TELECOM.ZIP.  If you do not have such a utility, you may download it from many internet sources as well as ftp.supra.com.

2) Unzip the Telecommander installation file called TELECOM.ZIP, and copy it to your hard drive. 

3) Copy each of the folders on to seperate floppy disks, and label them accordingly. (ex: disk 1 & disk 2)

PREINSTALLATION TIPS

Before installing the Diamond Telecommander, it is recommended that you perform the following steps:

1. Make back-up copies of the following system files:
   a) autoexec.bat
   b) config.sys
   c) system.ini
   d) win.ini

2. Remove any pre-existing sound card or modem (and drivers).


SYSTEM REQUIREMENTS

For the Telecommander to work properly, your system must meet these requirements:
   a) One standard 16-bit ISA slot
   b) 386DX processor (or higher) running at 33MHz (or higher) 
   c) 4 MB of RAM (8 MB recommended)
   d) A minimum of 8MB of Hard Drive space for the installation software.
   e) 3.5" floppy drive
   f) Standard Analog phone line (The Telecommander is not an ISDN device) 

The Diamond Telecommander is supported under the following platforms only:
   a) Microsoft DOS version 3.3 or higher
   b) Microsoft Windows 3.1 or 3.11
   c) Microsoft Windows 95 


INSTALLATION STEPS
 
If you are using Windows 3.1 or 3.11:

1.  Make sure you have exited Windows, and are at a DOS prompt.  
2.  Insert the INSTALLATION Disk #1 into drive A.
3.  Change to the A drive by typing A: <enter>.
4.  At the A: prompt, type INSTALL to begin installation.
5.  Once the installation process begins, you will be prompted to select an installation method.  Choose Auto Configuration for a default installation, or choose Custom Configuration to control the setup process.  
6.  Select the drive where the TeleCommander software will be installed, (usually "C:").
7.  Enter the directory name where the TeleCommander software will be installed (the default directory will be \DIAMOND).
8.  When prompted if Microsoft Windows is installed on the computer, select Yes.
9.  Select the drive where Windows is installed and then press the Enter key.
10.  Enter the name of the Windows directory (default should be \WINDOWS).
11.  During the installation, you will receive a message that the Autoexec.bat has been modified, and a backup has been saved to Autoexec.bak.  Also, the configuration screen will be shown with the current setting that will be used.  Write down these values for future use. Press any key to continue.
12.  When the Windows portions of the installation begins, a window may appear with the title Confirm File Install: XXXX.  You will be prompted to install over an existing file, or leave an existing file in place. Choose SKIP on all windows of this type. (The files already located within Windows are the more current versions) 
13.  When prompted, insert the TeleCommander Installation Disk #2.
14.  The setup window will be displayed during the installation of the second disk notifying the user to make sure the volume is turned down before using headphones. Press OK to continue.
15.  After this message, you will see another message indicating the installation of FaxTalk Messenger. At this point, PRESS THE CANCEL BUTTON AS THERE IS NO DISK #3. You will not be installing FaxTalk Messenger at this time. 
16. Once you have canceled this portion of the installation, you will be returned to the DOS prompt. Reboot your computer.
17. Once in Windows, your sound card and modem should now be working.


If using Windows 95:


1. In Windows 95, click on START, and select SHUT DOWN. Select "Restart in MS-DOS mode". 
3. Insert Disk 1 of the Telecommander Install disk into the floppy drive and type a: <enter>, then, Install.
4. You can choose from either an auto or custom install. 
5. This process will boot your machine back into Windows95, where you will be presented with many duplicate files waiting to be copied. SKIP ALL of these files. If you load these older files onto your machine, your Windows '95 may possibly become unstable. 
6. When prompted, insert Disk 2.
7. Disk 2 will install and it may ask you to remove previous sound drivers. Allow it to. When it asks for disk #3, CHOOSE CANCEL, AS THERE IS NO DISK #3.
8. Reboot your system.
9. Go to Control Panel > System > Device Manager > Ports (COM and LPT). Check to see if COM3 exists. If there is a COM3 skip ahead to step 11.
10. Run the Add New Hardware Wizard (Start, Settings, Control Panel) and when asked if you want Windows to search for the new hardware, select No.  When asked to select the type of hardware you wish to install, go down to Ports (COM & LPT) and click [Next]. Select (Standard port types), then Communications Port and click on Next.  Windows will then display the Input/Output Range (I/O range) and interrupt request settings of the new virtual port. The I/O address should be 03E8. Make note of these settings and click on Finish. (This should most likely be COM3)
11. Again run the Add New Hardware Wizard, and DO NOT let Windows find your hardware. Choose Modem as the Hardware type. Choose Diamond Multimedia as the Manufacturer and choose The Telecommander as the product type. Add the Telecommander to the appropriate port. (Most likely COM3)
12. Do a shutdown and restart, and the Telecommander should now be installed. 


If installing to DOS 3.3 or higher...

1.  Insert the INSTALLATION Disk #1 into drive A.
2.  Change to the A drive by typing A: at the DOS prompt.
3.  At the A: prompt, type INSTALL to begin installing the drivers.
4.  Once the installation process begins, you will be prompted to select an installation method.  Choose Auto Configuration for a default installation, or choose Custom Configuration to control the setup process.  
5.  Select the drive where the software will be installed.
6.  Enter the directory name where the software will be installed.
7.  When prompted if Microsoft Windows is installed on the computer, select No.
8.  During the installation, you will receive a message that the Autoexec.bat has been modified, and a backup has been saved to Autoexec.bak.  Also, the configuration screen will be shown with the current setting that will be used.  Write down these values for future use.
9.  At the end of the installation, the system will restart to initiate the settings.

***Note: In the event you are prompted for a disk #3, simply press the CANCEL option. There is no disk #3 for this installation.*** 



UNINSTALLATION STEPS

To remove the software from your system, you must edit your system files and remove lines that the Telecommander has added or modified. If you have made back-ups of your system files, simply restore them and your computer will be just as it was before the Telecommander was installed. To edit a system file, you can use the DOS edit command.


Here is the list of the lines modified or created after the Telecommander has been successfully installed. These lines should be deleted when uninstalling the Telecommander. NOTE: Any lines followed by three stars (***) means that file might be in use by some other application or piece of hardware.

 

AUTOEXEC.BAT
	SET BLASTER=A220 I5 D1 T4 
	SET SOUND16=C:\DIAMOND\
	C:\DIAMOND\SNDINIT.EXE /B
	C:\DIAMOND\TCINIT.EXE /P3 /I10 /V0



CONFIG.SYS
    NOTE: These additions are made ONLY if a CD-ROM drive is selected to be installed
	(This is an example of a Mitsumi CD-ROM entry)
	DEVICE=D:\DIAMOND\CDSETUP.SYS /T:I /P:170 /I:15
	DEVICE=MTMCDAI.SYS /D:DMSCD01




SYSTEM.INI
[boot]
Drivers= msmixmgr.dll 
comm.drv=rhsicomm.drv ***

[386enh]
device=commtask.386 ***
Device=V930D.386

[mci]
cdaudio=mcicda.drv

[drivers]
wavemapper=msacm.drv
msacm.imaadpcm=imaadpcm.acm
msacm.msadpcm=msadpcm.acm
wave=snd930.drv
midi=snd930.drv
mixer=snd930.drv
aux=snd930.drv
midi1=snd930.drv

[snd16.drv] (Note - this section is added when the TeleCommander s/w is installed. The entire section can be removed.)
Mute=No
LeftMasterVol=16896
RightMasterVol=16896
LeftLineInVol=48000
RightLineInVol=48000
LeftDACVol=35156
RightDACVol=35156
LeftWaveADCMicVol=32767
RightWaveADCMicVol=32767
LeftWaveADCLineVol=32767
RightWaveADCLineVol=32767
VoiceADSource=MIC
LeftSynthVol=35156
RightSynthVol=35156
DMADAC=0
DMAADC=0
Interrupt=11
IOAddress=530
SingleModeDMA=1
DmaBufferSize=32

[mpu401.drv] (Note - this section is added when the TeleCommander s/w is installed. The entire section can be removed.)
port=330
int=9


WIN.INI 
[Extensions]
fax=C:\DIAMOND\FAXTALKM\FAXVIEWW.EXE ^.fax

[embedding]
Wave Editor=Wave Editor Sound, Wave Editor Sound,
     	C:\Diamond\Waveedit\Waveedit.exe, picture
FaxView.Document=Fax Viewer Document,Fax Viewer   Document,C:\WIN95\FaxView.exe,picture

[Devices]
FaxTalk Messenger=faxsendw,COM3:

[PrinterPorts]
FaxTalk Messenger=faxsendw,COM3:,15,45

[FaxTalk Messenger]
Disk=Diamond
HomeDirectory=C:\DIAMOND\FAXTALKM\
PaperSize=0
Resolution=1
Orientation=0


COMMON ISSUES


SOUND

Q:	Why don't I seem to be able to play voice messages?
A:  	1) If Play to Telephone Handset is selected, make sure the phone lines are properly attached to the phone and modem.  If the lines are reversed, FaxTalk Messenger will still play the message, but you will not be able to hear them.
	2) Try a different phone.  Some phones (mostly newer and expensive ones) will not work properly with the Telecommander due to the phone’s construction.
	3) If Play to Multimedia is selected, be sure the system can play .WAV files.  You can test this through the wave editor program or through the wave player program.  Try playing messages through the telephone handset to determine if this is the problem.  Verify that you can play .WAV files using the multimedia software such as Media Rack.

Q:	Why aren't I getting any sound from the TeleCommander?
A:	1) Check to make sure you have your speakers plugged in, and are in the right jack (should be the jack closest to the phone jack).
	2) If you are using amplified speakers, make sure the speakers are getting power.
	3) If you are using the splitter that came with the TeleCommander, make sure the phone that is plugged into that splitter is not in use or OFF HOOK.

Q:	A scratchy noise is coming out of the speakers under DOS and Windows.  How can I stop this?
A:	1) Check for DMA conflicts.
	2) Try using Single Mode DMA.
	3) Increase the DMA Buffer size.
	4) Make sure if you have powered speakers that the Using Powered Speakers checkbox is checked in the Diamond Hardware Setup
	5) Make sure the TeleCommander is seated properly into it’s ISA slot.
	6) Make sure the speaker wire is not crossing the computer’s power cord.
	7) Try moving the TeleCommander to a different ISA slot.

Q:      I think I'm having a resource conflict, and my sound card is not working.  What now?
A:      Go to the Diamond Telecommander Program Group, and run the "Diamond Hardware Setup" program. This program will allow you to change the settings of the modem and sound card portions of the Telecommander. Simply select resources for the sound card that are not in use by another device. You must reboot your computer for any changes to take effect.

Q:	Can I use a different sound card in conjunction with the TeleCommander?
A:	Diamond does not recommend this type of configuration as a second sound card will disable most if not all of the Telecommander's functions.

Q:	What are the symptoms of a DMA and IRQ conflicts with the sound board?
A:	DMA conflicts cause digital audio to be distorted or not play at all.  Some examples can be a loud irritating hiss or sound being played extremely fast.  It can also cause the system to hang, reboot, or issue parity errors. IRQ conflicts cause digital audio to loop and/or no synthesized audio.

Q:	What are the symptoms of an IRQ and I/O port conflict in the Sound Blaster section?
A:	The game does not produce digital audio or digital audio is distorted.


MODEM

Q:      My TeleCommander doesn't seem to work under DOS.  Why?
A:      Make sure you are using an IRQ that DOS applications can recognize. (Usually 3,4,5 or 7). Check for conflicts with the modem's settings. Check that the IRQ is not in use by any other device. Also check that the COM-port settings in the "Diamond Hardware Setup" match the settings of the same port in Windows.

Q:      What can I do if the TeleCommander is having trouble sending or receiving faxes?
A:     	- Check the Comm.Drv in the SYSTEM.INI [boot] section.  Make sure it reads Comm.Drv=COMM.DRV 
       	- Go into mailbox settings, and increase ‘Discard messages under X seconds’ to a higher value than the default setting.  ex. Set it to 10 seconds.
       	- Configure the TeleCommander to call at a 9600 bps instead of  14,400 bps.
       	- Remove any TSR programs.
       	- Be sure that the phone cord from the wall jack to the modem is 6 feet or less. A long phone cord can severly reduce the amount of signal strength going to the modem. This may cause faxes not to be received.
      
Q:	What should I do when sound portion of the Telecommander works, but the modem does not seem to work?
A:	1) Check to see that the settings in the "Diamond Hardware Setup" match the settings of the same port in Windows. 
	2) Check to see if that port is enabled or disabled in your system's BIOS (also called CMOS or Setup). The modems needs to have the port DISABLED.
	3) Make sure that other devices in your system are not using the modem's resources. (ex: Your modem is set up for IRQ 12. On some systems, the mouse sometimes uses IRQ 12.)

Q: 	How do I tell if the modem speed is 14.4K or 28.8K?
A:	Look at the second largest chip on the board.  It should begin with the letters RCV.  The next three digits will determine the speed of the modem. For example, if the next the digits are 288, then this is a 28.8K modem, but if it reads 144, then it is a 14.4K modem. Or, you can use a terminal program and issue the ATi6 command.  The resulting string will show the RCV string. (Note: If using Windows 95, you can double click on the Modems icon in the Control Panel, and select the Diagnostics tab.  Select the communications port where the modem is installed, and then click the More Info button.  The command ATI6 displayed in the window will show the same information that is on the chip that was previously examined.)

Q:	Why don’t I connect at 28.8k if I have a 28.8k modem?
A: 	This is usually due to the phone line condition. For high speed connections, your phone lines must be of excellent quality. The slightest bit of line noise can cause you to lose your connection. When the modem connects a bit slower, such as 26,400 bps or lower, line noise is not so much of a problem, and you will stay connected more often than not. Other factors might include: The distance between you and the site you are dialing into, the technology at the remote site, and possibly the limitations of the software you are using.


Last modified by Dan C. on 8/14/97