COMMON QUESTIONS & ANSWERS
==========================

This file contains answers to some commonly-asked questions.  Please
go through all the sections below when you encounter a problem before
calling Technical Support.

This file contains the following sections:

   1. Installing Windows 3.1 drivers for the audio card
      1.1 Setup Windows 3.1 drivers again
      1.2 Using DRIVER applet in Control Panel (OEMSETUP.INF)
      1.3 General

   2. "Block Type 9 Not Recognized" error with Voice Editor II

   3. Changing Hardware configuration
      3.1 DMA conflict with Adaptec 1542 card

   4. DOS drivers (CTSB16.SYS and CTMMSYS.SYS)
      4.1 Bypass loading the DOS drivers
      4.2 Loading the DOS drivers

   5. CD-ROM drive
      5.1 Installing [MCI] CDAudio driver
      5.2 MSCDEX settings for additional CD-ROM drives using different
          device drivers

   6. General
      6.1 Eliminating unwanted noises
      6.2 Audio sources setting
      6.3 Playback digitized sound smoothly
      6.4 Configuring the base I/O address setting for Plug and Play
          audio card

   7. GAMEPORT

1. INSTALLING WINDOWS 3.1 DRIVERS FOR THE AUDIO CARD

   1.1 SETUP WINDOWS 3.1 DRIVERS AGAIN

   Q1. How can I setup my Windows 3.1 drivers again.

   A1. You may setup Windows 3.1 drivers again by running INSTALL from
       your audio directory at the DOS prompt.  Select "Setup
       Windows" and follow the instructions on the screen to complete
       the setup.


   1.2 USING DRIVER APPLET IN CONTROL PANEL (OEMSETUP.INF)

   Q1. My drivers are not installed when I use the driver applet in
       Control Panel to add the drivers.  What do I do?

   A1. Before you choose to add any audio drivers, you should first
       remove all the existing audio drivers shown in the
       "Installed Drivers List" and then restart Windows. Chances are
       existing versions of audio drivers are installed when
       you start-up Windows and cannot be over-written. You must also
       restart Windows after adding all the drivers for these new
       drivers to take effect.  Refer to your Windows User Reference
       Manual for more detail on the Driver applet.


   1.3 GENERAL

   Q1. No matter what I try, I can't get sound in Windows.  What
       should I do to fix it?

   A1. Here are some points you  can check:

   a. If you installed Windows 3.1 using the "Express Installation",
      Windows scanned your hard  disk for programs to be installed.
      As a result, older versions of the audio applications may have
      been installed if they were on your hard disk at the time of
      installation.  Please remove these icons.  To do this, click
      on the icon once to select it, then press the delete key.
      Windows will ask you for confirmation.  Repeat the above
      procedure for each icon.

   b. Open the Driver applet in Control panel.  You should at least
      have the following driver names in the Installed Drivers list:

        Creative Sound Blaster AWE32 MIDI Driver
        Voyetra / Sound Blaster SuperSAPI FM Driver
        Creative Sound Blaster 16 Auxiliary Audio
        Creative Sound Blaster 16 Wave and MIDI
        MIDI Mapper
        Timer
        [MCI] CD Audio    ;this is only for owners of CD-ROM drives
        [MCI] MIDI Sequencer
        [MCI] Sound

      If one or more of the drivers do not exist, you must install the
      driver(s) using the Driver applet in Control Panel (See your
      Windows manual for more details).

   c. Check your SYSTEM.INI by choosing RUN from the File menu of the
      Program Manager and typing NOTEPAD SYSTEM.INI in the command
      line box.  Examine the [boot], [drivers] and [sndblst.drv]
      sections. They should look something like this:

        [boot]
        drivers=mmsystem.dll msmixmgr.dll

        [drivers]
        Timer=timer.drv
        Midimapper=midimap.drv
        Aux=sb16aux.drv
        MIDI=sbawe32.drv
        MIDI1=sb16fm.drv
        Wave=sb16snd.drv
        MIDI2=sb16snd.drv
        mixer=sb16aux.drv

        [sndblst.drv]
        port=220
        int=5
        dmachannel=1
        hdmachannel=5
        MIDIport=330
        AWEPort=620

   d. If Windows refuses to install a device driver or if you get the
      error message "Device not found" when playing a Wave or MIDI
      file, or a CD, be sure that you have the following settings in
      the [mci] section of SYSTEM.INI.

        [mci]
        WaveAudio=mciwave.drv
        Sequencer=mciseq.drv
        CDAudio=mcicda.drv; this is only for owners of CD-ROM drives

      If one or more of the drivers do not exist, you must install the
      driver(s) using the Driver applet in Control Panel (See your
      Windows manual for instructions).  Do not type in the entries
      into the SYSTEM.INI because the files have to be expanded and
      installed into your SYSTEM directory by Windows.


2. "BLOCK TYPE 9 NOT RECOGNIZED" ERROR WITH VOICE EDITOR II

   Q1. "Block Type 9 Not Recognized" error is encountered when using
       the program VEDIT2.EXE in Sound Blaster Pro package with the
       audio card.  DO I have a corrupted file?

   A1. VEDIT2.EXE Version 2.10 or earlier does not support 16 bit
       ("block type 9") data when using the audio card. You can still
       perform recording provided you select "Record to Disk" option
       instead of "Record to Memory".


3. CHANGING HARDWARE CONFIGURATION

   3.1 DMA CONFLICT WITH ADAPTEC 1542 CARD

   Q1. How can I reconfigure my audio card if I have an Adaptec 1542
       card using DMA 5?

   A1. To avoid DMA conflicts between your audio card and the Adaptec
       1542 card which is using DMA 5, you may change the audio card's
       DMA from 5 to either 6 or 7.  Run DIAGNOSE.EXE and follow the
       program's instruction to complete the setup.


4. DOS DRIVERS (CTSB16.SYS AND CTMMSYS.SYS)

   4.1 BYPASS LOADING THE DOS DRIVERS

   Q1. I do not wish to load the DOS drivers CTSB16.SYS and
       CTMMSYS.SYS at system startup.  What should I do?

   A1. To bypass the loading of the DOS drivers CTSB16.SYS and
       CTMMSYS.SYS, press and hold the ALT key during system starts
       up.

       Or, you can use a text editor to REM the following lines in
       your CONFIG.SYS file.  These lines load the DOS drivers at
       system startup.

        DEVICE=C:\SB16\DRV\CTSB16.SYS /UNIT=0 /BLASTER=A:220 I:5 D:1 H:5

        DEVICE=C:\SB16\DRV\CTMMSYS.SYS


   4.2 LOADING THE DOS DRIVERS

   Q1. I would like load the DOS drivers CTSB16.SYS and CTMMSYS.SYS
       everytime at system startup,  What should I do to put the
       entries in my CONFIG.SYS file?

   A1. Run the program DIAGNOSE in your audio's directory with a /A
       parameter.  To do that:

       1) Change to your audio's directory.
       2) Type "DIAGNOSE /A" and press Enter.


5. CD-ROM DRIVE

   5.1 INSTALLING [MCI] CD AUDIO DRIVER

   Q1. How do I install the [MCI] CD Audio driver?

   A1. To install the [MCI] CD Audio driver:

       1. Double-click the Control Panel in the Main group window.
       2. Double-click Drivers in the Control Panel.
       3. Choose "Add..." from the Drivers dialog box.
       4. Select [MCI] CD Audio from the Add dialog box.
       5. Choose "OK".
       6. Restart Windows for the changes to take effect.


   5.2 MSCDEX SETTINGS FOR ADDITIONAL CD-ROM DRIVES USING DIFFERENT
       DEVICE DRIVERS

   Q1. How should I specify the settings for the MSCDEX driver when 
       I have more than one CD-ROM drive (each one using different 
       device drivers) in my system?

   A1. An example of the MSCDEX settings for two CD-ROM drives using
       different device drivers is as follows:

        C:\SB16\DRV\MSCDEX.EXE /D:MSCD001 /D:MSCD002 /V /M:15

       "MSCD001" and "MSCD002" are the CD-ROM device names.  These
       names must be the same as the CD-ROM device driver's names in
       the CONFIG.SYS file for example:

        DEVICE=C:\SB16\DRV\SBCD.SYS /D:MSCD001 /P:220
        DEVICE=C:\SB16\DRV\SLCD.SYS /D:MSCD002 /B:250 /M:P /V /C

        Where: SBCD.SYS is the driver for a Creative CD-ROM drive
               connected to an audio card at address 220H and SLCD.SYS
               is the driver for a SONY CD-ROM drive connected to
               another CD-ROM interface card at address 250H.


6. GENERAL

   6.1 ELIMINATING UNWANTED NOISES

   Q1. When I record in either Windows or DOS, it hisses a lot.  What
       can I do?

   A1. Using the mixer, adjust the recording volume for your input
       source to the optimal level.  Bringing the record level close
       to maximum will help to produce noise-free recordings.  Also,
       set the record level for other input sources to zero.  This
       ensures that the only recording is from sources that you want
       to record.

   Q2. I just upgraded from SBPro to the audio card and now some of my
       games sound hissy.  Do I need to return the audio card for
       replacement?
                                        
   A2. The high quality 16-bit CODEC plays back every detail of the
       8-bit sample including the coarse resolution of the staircase
       waveform.  Hearing the "hissing sound" is like seeing all the
       sharp edges of a 320x240 picture on a very sharp 1280x1024
       monitor. The audio card has a Treble control to suit your needs
       on different sound quality.  To eliminate the unwanted "hissing
       sound", you can set the Treble level to zero.


   6.2 AUDIO SOURCE SETTINGS

   Q1. I can't hear anything from the speakers, but when I run the
       diagnostic program, it sounds okay.  What do I do?

   A1. Check the mixer settings for the various sources.  Use the
       programs MIXERSET.EXE in DOS or CTMIXER.EXE in Windows to adjust
       the settings to a higher level.


   6.3 ELIMINATING JERKY DIGITIZED SOUND PLAYBACK

   Q1. The playback sounds jerky.  Is my card defective ?

   A1. If you are in Windows, this may be due to your choice of
       Windows swap file.  Temporary swap file tends to be fragmented
       causing jerky playback.  If possible, use a permanent swap file
       to eliminate this problem.  Refer to your Windows manual for
       instructions on creating a permanent swap file.

       Loading a disk cache program such as SMARTDRV will also
       eliminate this problem.  To load SMARTDRV, refer to your DOS or
       Windows manual for instructions.


   6.4 CONFIGURING THE BASE I/O ADDRESS SETTING FOR PLUG AND PLAY
       AUDIO CARD

   Q1. The base I/O port address of my audio card's wave table
       synthesizer that appears when I run the Intel Plug and Play
       Configuration Utility (ICU.EXE) is different to the one shown
       by DIAGNOSE.EXE.  Why is this so?

       Some of my games have problems obtaining MIDI audio output
       even though there are no problems with the MIDI playback test
       in DIAGNOSE.EXE.  Why is this so?

   A1. For PnP audio cards, the wave table synthesizer's base I/O
       address is independent of the audio card's base I/O port
       address.  However, some older games in the market derive the
       wave table base I/O address from the audio card's base I/O
       address.

       To maintain compatibility with such games, DIAGNOSE.EXE will
       overwrite the wave table synthesizer's base I/O address
       assigned by the PnP Configuration Manager.  To have this done
       automatically every time the computer starts, you need to have
       the following entry in the AUTOEXEC.BAT file:

           C:\SB16\DIAGNOSE /S /W=C:\WINDOWS

       You need to change the path of DIAGNOSE.EXE and the WINDOWS
       directory accordingly if they differ from the above entry.
       Note that the above entry will also configure other necessary
       settings of your audio card, and thus it should not be removed.
       The installation program should have already added the entry
       into your AUTOEXEC.BAT file.

7. GAMEPORT

   Q1. How do I disable the GamePort?

   A1. There are a few ways for you to enable or disable the GamePort.
       This depends on the type of audio card you have.

       a. Non Plug and Play card
          To enable or disable GamePort, you need to set the appropriate
          jumper.  Please refer to your Getting Started manual for the
          location of the jumper.  If your audio card does not have the 
          GamePort enable or disable jumper, you can use GAMEPORT.EXE
          utility to enable or disable the GamePort.  You may not have
          the GAMEPORT.EXE if your audio card does not support GamePort
          software enable or disable.

       b. Plug and Play card
          For Plug and Play card, you need to use the BIOS setup or the
          ISA Configuration utility to enable or disable the GamePort.

                 *********  End of CQA.TXT  *********
