Frequently Asked Questions

123 Error Message

This version of the 123 error message usually appears when attempting to scan.

Cause #1. You may not have waited for the scanhead to return to the starting position after pre-scanning.

Solution #1. Wait for the green LED light on the front of the scanner to stop blinking between pre-scanning and scanning.

Cause #2. You may be having a software conflict.

Solution #2. Shutdown all programs which are running in the background.

It may be necessary to reboot the computer in order to clean up the system memory prior to re-attempting the scan. You also may wish to boot Windows 95 in Safe Mode to check for software conflicts.

Cause #3. Your interface card may have failed.

Solution #3. To test the integrity of your interface card you must re-install the Twain driver.

Shutdown and reboot your computer. After rebooting, re-install the Twain Data Source. If your scanner came with a Scanner Solutions CD, re-install the CD. If the Scantest works properly during re-installation, your card is okay. If you get the other 123 message during re-installation, your card may have failed. Return to the previous page and go through the troubleshooting steps for the other version of the 123 message.