Frequently Asked Questions

Interface Card Issues

Third Party SCSI Cards

                              Mustek owners have successfully installed their scanners using a variety of third party SCSI
                              cards; however, Mustek's Technical Support Department does not provide expertise on
                              installation of SCSI cards that did not come from Mustek. If you are using a third party
                              SCSI card and need help with it you must call the manufacturer of your SCSI card.

                              If you call Mustek for assistance, please have a Mustek supplied SCSI card installed in
                              your computer at the time of your call.

Does Mustek Make PCI SCSI Cards?

                              Mustek does not manufacture a PCI SCSI card. There are no plans to do so in the future.
                              If you do not have a 16-bit ISA slot available in your computer, you may wish to purchase
                              one of our Plug-and-Scan series scanners which attach directly to your computer's parallel
                              port.

Identifying Your Mustek Provided Interface Card

                              Mustek Flatbed scanners ship with a proprietary SCSI interface card. Over the year's we
                              have made four different cards. It is helpful if you know which card you have when
                              discussing interface card issues with Mustek Technical Support.

AX SCSI Card:

The AX SCSI Card shipped with the MFS-6000CX and the MFS-12000CX
approximately 3 to 4 years ago. The AX SCSI Card has a 3 position DIP switch that is used to assign a memory address range for the card. For example, when all three switches are up, the card's address is D400. The card will have AX SCSI REV. A or REV. B printed somewhere on it. The AX SCSI Card does not use an IRQ. The card's mounting bracket does not have a label on it identifying the card. There are no 32-bit drivers for this card. It is incompatible with 32-bit Twain applications in Windows 95.

AZ SCSI Card:

The AZ SCSI Card shipped with all Mustek flatbed scanners beginning approximately in early 1994 until summer of 1996. The AZ SCSI Card has a 3 position DIP switch which sets the I/O address for the card. For example, when all 3 switches are up, the card's I/O address is 280. The card will have AZ SCSI REV. A, REV. B, REV. C or REV. D printed somewhere on it. The AZ SCSI Card does not use an IRQ. The card's mounting bracket does not have a label on it identifying the card.

DTC-3181A:

The DTC 3181A SCSI Card shipped with Mustek flatbed scanners beginning in March 1996. This is a switch-less interface card; however, it does have one jumper that should be removed. This card uses an I/O address that is set through software. The DTC 3181A SCSI Card does not use an IRQ. The card's mounting bracket has a label on it that says SCSI PORT.

DTC-3181E:

The DTC 3181E SCSI Card shipped with Mustek flatbed scanners beginning in January 1997. This is a switch-less interface card; however, it does have two jumpers. Jumper J1 should not ever be removed. Jumper J2 should be removed. This card uses an I/O address that is set through software. The DTC 3181E SCSI
Card does not use an IRQ. The card's mounting bracket has a label on it that says
SCSI PORT.

Adaptec AVA-1502P:

The Adaptec AVA-1502P SCSI Card will ship with the Paragon 1200 SP Pro, a 36-bit color flatbed scanner. The 1200 SP Pro will ship in the Spring of 1997. This is a Plug-N-Play card.