## Troubleshooting Ping Procedure

If at any time during the ping procedure you do not receive a return message for a successful ping, the address you are pinging is not available. Check the address in the Web User Interface and make any necessary corrections. After you have made the corrections, continue with the ping procedure.

1. Click Windows Start > Run.
2. In the Run dialog box
   - Windows XP, 2000, and NT users: Type cmd and click OK.
   - Windows Me, 98, and 95 users: Type command and click OK.
3. Type Ping 127.0.0.1 and press ENTER.

127.0.0.1 is your local host address, and pinging it verifies whether the TCP/IP protocol is installed and functioning properly. If you cannot complete this ping, you can reconfigure your TCP/IP protocol or refer to your operating system documentation for more information.

4. Type Ping followed by your IP address, and press ENTER.

This command verifies whether your computer is responding to requests. If you cannot complete this ping, make sure all the cables are properly connected.

5. Type Ping followed by your gateway address and press ENTER.

The default gateway address is 192.168.2.1. This command verifies whether you can connect to other machines and can get to the router. If you can establish communication with the router, you can access the Web User Interface and configure the settings. If you cannot complete this ping, make sure that the router's power cord is plugged in and that the router is properly connected to your computer.

6. Type Ping followed by the outside Internet address of your router, and press ENTER. This is the address that is provided either by your ISP or by the outside LAN.

This command verifies whether your router is functioning properly and allowing traffic to pass through.

7. Type Ping followed by your known DNS server address, and press ENTER.

This command allows you to resolve valid Internet host names to IP addresses and to verify that you have access to the Internet.