# Troubleshooting

## Installation Problems

Windows Hardware Wizard cannot find the
.

## Image Problems

My image flickers in video and during Skype video calls.

The picture quality is poor or the image looks odd.

I clicked the Test Webcam button in Skype but no video is displayed.

The video image stopped working or will not display.

Photographs are too small.

## Sound Problems

When I receive a call, I don't hear it ring.

I cannot hear the other party's voice on a Skype call.

The other party cannot hear my voice on a Skype call.

## Other Problems

Settings do not take effect during a Skype call.

There is a circle-slash through the tray icon.