# The other party cannot hear my voice on a Skype call.

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Solution:

Make sure that the microphone and headphone plugs are fully inserted into the correct ports on a functioning sound card.

### Solution:

Make sure that Skype is using the correct audio device.

### Solution:

If you are using the headset or another sound card-based audio device, make sure that the correct sound device is selected, the microphone is not muted and that the volume sliders are not set to minimum.

### Solution:

Open the audio control panel and make sure that master volume, wave, and microphone are not muted and that the volume sliders are not set to minimum.

#### Windows XP:

1. Open the Windows Sounds and Audio Devices control panel.
2. Select the Audio tab.
3. Make sure that under Sound Recording, the correct the correct Default device is selected.
4. Click Volume under Sound recording.
5. Make sure that Microphone is selected and that the volume slider is not at the bottom.

#### Windows 2000:

1. Open the Windows Sounds and Multimedia control panel.
2. Select the Audio tab.
3. Make sure that under Sound Recording, the correct Preferred device is selected
4. Click Volume under Sound Recording.
5. Make sure that Microphone is selected and that the volume slider is not at the bottom.

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