=============================================== Welcome to " US Robotics Internet Support On Demand " =============================================== This is an automated response system to better help you solve different problems you may be having. The SUBJECT line of your e-mail message is your key to information. Use the document numbers, one per message, to access information from all corners of USR. Send your message to SUPPORT@USR.COM with the document number exactly as you see it below, placed in the subject line. Only one number per message please. The AUTOMATED documents you request will be sent to you with-in 24 hours. ----------------------------------------------- [Top Ten Requested Technical Documents] ----------------------------------------------- Doc # Description 15002 Sportster Update Information 11195 Windows 95 Troubleshooting Guide 10577 Windows 95 Modem Installation Tips 12501 General Troubleshooting Guide 10591 33.6 kpbs Explained 10551 Resolving communications port conflicts 10587 Quicklink for Windows Troubleshooting FAQ 10530 Can't get 28.8k connections 10550 Optimizing your serial interface 10585 MacComCenter FAQ ------------------------------------------------ [Documents] ------------------------------------------------ 07/30/96 Index - Help Subject ------------------------------------------------ Doc # Topic: [Software Setup] ------------------------------------------------ 10209 Act II 10211 Alacrity BBS/Celerity 10213 America Online 10215 Appletalk Remote Access 10217 AS400 12001 At Work Fax 10221 Battle Chess 10223 BGFax 10225 Binkleyterm 10227 BitCom/BitFax 10229 Blast 10231 BNU 10233 Boyan 10235 Carbon Copy 10237 cc:Mail Remote/Router 10239 CloseUp 10241 Comit 10243 CommWorks 10245 Connect2Fax 10247 Co/Session 10249 CrossTalk 10251 CyberCom 10253 D'Bridge 10254 Descent 10257 DOOM 10258 DOOM ][ 10259 DOSFax 10261 DynaComm 10263 Eclipse 12003 Eclipse Fax 10265 Express BBS 10267 ExpressFax 10273 FaxPro for Macintosh 10275 Fax Software 10277 FAXstf 10278 FAXstf De-Installing 11279 FaxTalk 10281 FaxWorks 10283 First Class Client 10285 Frontdoor 10287 GAP 12007 Hexen 10291 Hotfax 10293 HyperAccess 10294 HyperTerminal(Win 95) 10295 lntermail 10297 LapLink V 10299 Liquid BBS 10301 Lotus Notes 10302 Lotus Organizer 10304 LSD BBS 10305 MacPPP 10376 MacComCenter De-Install 10306 MajorBBS 10308 Microlink 10310 MicroPhone 10312 Microsoft Mail 10314 Mirror Ill 10316 MTEZ 10318 PC Anywhere 10320 PCBoard 10322 PC Support 10326 PowerBBS 10328 PowerBoard 10330 ProBoard 10332 Procomm 10334 Prodigy 10336 Qmodem 12009 Qmodem Pro 95 10337 QuickBBS 10338 QuickLink II 10339 RBBS 10340 Reachout 10342 Remote Access 10344 Renegade 10346 RIPterm 10348 RoboBoard 10350 Searchlight 10352 SmartCom 10354 TAG 10356 Tapcis 12005 TeleChart 2000 10358 Telemate 10360 Telix 10362 Terminate 10364 Trio DataFax 10365 Trumpet Winsock 10366 TSFax 10368 TSOnline 10369 TSX-BBS 10370 TurboCom 10371 ValueFax 10372 VCS Video System 10374 Virtual BBS 12013 Warcraft I/II 10378 Wildcat! 10380 WinCIM 10382 WinCom 10384 Win Work/NT RAS 10386 Winfax 10390 WordPerfect 12011 WorldGroup Manager 10392 X00 FOSSIL 10394 Zterm ---------------------------------------------- Doc # Topic: [Hardware Installation] ---------------------------------------------- 10554 Installing a ISA Modem in an EISA Bus 10555 Amiga computer configuration 10564 Downloading PCMCIA Easy Install Software 10577 Window's 95 Modem Installation Tips 11195 Window's 95 Troubleshooting Guide 11101 Courier in Leased Line Synchronous Mode 11103 Courier in Leased Line Asynchronous Mode 11130 Courier Sparc station 581 Dumb Terminal Setup 559 IBM PS/1 Internal Modem Setup 556 Lan Products Technical Tips 11586 Mac Setup 10563 Modem Unix Configuration 11584 OS/2 setup with modem 10551 Setup for Internal Modems(comm and irq) 11585 Sporter Sparc station 12811 Sportster ISDN 128k FAQ 13005 WinModem under Windows 3.1 13007 WinModem under Windows 95 13001 Linux Installation and Setup -------------------------------------------------- Doc # Topic: [PCMCIA Installation] -------------------------------------------------- 10091 Obodex Laptop 541 Acer: 542 Ambra: 001 AST: 10219 AST 330 700 Austin: 10051 Austim 486DXII 66MHz 543 Cannon: 002 Compaq: 544 DEC: 545 Dell: 546 Epson: 10053 Everex: 10055 FR Mediabook 10057 Gateway 2000 Colorbook 10059 Gateway 2000 Handbook 486DX 10061 Grid Convertible 486 547 Hewlett Packard: 10063 Hewlett Packard Omnibook 10065 Hyundai Neuron 486/33 SLC 10067 Identity 486DXII 66mhz 10069 Impulse Power Lite 10071 Infotel 486 10073 Jetbook 12301 Macintosh Powerbook 10077 Mitac Notebook 4021G/CT 200t 10079 Mitac Notebook 4021H 10081 NCR 3150 10083 NCR 3170 10085 NEC Versa Lite PC 400-1511 486SL 12303 NEC Versa P75 10087 NEC Ultralite Versa 10089 NP846T 10093 Packard Bell Diplomat 486SX 10095 Packard Bell Statesman 200M 10097 ProStar 8200 Series 10099 Sager Notebook 10101 Sharp 8650 10103 IBM ThinkPad 350C 10105 IBM ThinkPad 360CS 10107 IBM ThinkPad 500 10109 IBM ThinkPad 700 10111 IBM ThinkPad 720 10113 IBM ThinkPad 750C 10115 IBM ThinkPad 755C 10117 Texas Instruments Travelmate 4000M 10119 Triumph-Adler 486SL 12307 Toshiba 2150CDT 12305 Toshiba 2110CS 10121 Toshiba 1900C 10127 Toshiba 1960CS 10123 Toshiba 1910CS Satellite 10125 Toshiba 1950CT 10129 Toshiba 3400CT 10131 Toshiba 4500 10133 Toshiba 4600 10135 Toshiba 4700 10137 Toshiba 4800 10139 ULTRA 486SX Monochrome 10141 ULTRA TS38T Active Color Matrix 10143 Unisys 3/25SL 10145 Wedge 486DX Laptop 10147 WinBook 10149 Zenith Data Z-Lite 386 10151 Zenith Data Z-Lite 486SX 10153 Zenith Z-Star 4/33VL 10155 Zeos-486c ----------------------------------------- Doc # Topic: [USR Deals for Sysop] ----------------------------------------- 10600 SYSOP Program(Rules and Pricing) ----------------------------------------- Doc # Topic: [Technical Information] ----------------------------------------- 12817 U.S. Robotics New x2 Technology Fact Sheet 12819 U.S. Robotics x2 Technology: Technical Brief 42101 U.S. Robotics DA1000 Digital Adaptor 10509 V.32bis Protocol Questions and Answers 15002 Sportster Update Information 10556 Shared Access LAN Modem/COM Svr Tech Tips 10566 Can Modem Distinguish Voice/Data/Fax 10550 Optimizing Your Serial Interface 10591 336 Kbps Explained 10507 Writing Scripts in MacComCenter 12801 V34 and V8 Explained 548 Pin Configuration for RS-232 Cable: 590 Registration Information: 10587 Ring Voltage: 588 Scripts Document list: 12803 Message Center 2X Script Commands 12805 Scripting in QuickLink II Fax Windows/DOS 12809 Message Center FAQ 12811 Sportster ISDN 128k FAQ 12813 Glossary of Modem/Windows Related Terms 12815 WinModem System Changes 12509 Dial-Up Networking under Windows 95 10900 To get the SRO(service repair order) form 10581 FastFax FAQ 10623 WinRPI and Quicklink ][ --------------------------------- Doc # Topic: [Contact Points] --------------------------------- 14001 FTP Site 005 Add Your Name To The Subscribe List (Receive press releases as they are available) 590 Registration Information 004 Suggestions or comments(no questions) 583 Support Numbers 123 International Contact Information --------------------------------- Doc # Topic: [TroubleShooting] --------------------------------- 13003 FastFax IV for Quicklink FAQ 10560 WordPerfect 6.0 for DOS, Basic Driver Configuration and Troubleshooting Guide for use with U.S. Robotics Class 1 Modems 10551 Communications Conflicts (comm & IRQ) 10556 Shared Access LAN Modem/COM Svr Tech Tips 10566 Can Modem Distinguish Voice/Data/Fax 10550 Optimizing Your Serial Interface 10591 336 Kbps Explained 10507 Writing Scripts in MacComCenter 12801 V34 and V8 Explained 548 Pin Configuration for RS-232 Cable: 590 Registration Information: 587 Ring Voltage: 588 Scripts Document list: 12803 Message Center 2X Script Commands 12805 Scripting in QuickLink II Fax Windows/DOS 12809 Message Center FAQ 12811 Sportster ISDN 128k FAQ 13009 Sportster Voice for Macintosh/MegaPhone FAQ 10900 To get the SRO(service repair order) form 13011 Winmodem FAQ ----------------------------------------- Doc # Topic: [Upgrades And Repair Info] ----------------------------------------- 10565 Courier V.34 Upgrade Program 10620 Sportster V.34 Upgrade information 10900 Form to Request a Service Repair Order (SRO). Applies to Warranty and non-warranty repairs, and includes orders for chip updates, power supplies, manuals, and software. ----------------------------------------- Doc # Topic: [Other Information] ----------------------------------------- 005 Add Your Name To The Subscribe List (Receive press releases as they are available) 590 Registration Information 588 Scripts Document list 10602 User Group Program 15001 Employement Opportunities ----------------------------------------------------------- Topic: [Live Support] ----------------------------------------------------------- For an email response from a support technician: Include: (1). Detailed description of problem. (2). Modem type (ex. Sportster, Courier, internal, external) (3). Your serial number (ex. 0002680012345678) (4). Software you are using. (5). You can send other helpful information found on ATI screens. ATI4, ATI5, ATI6, ATI7, ATI11 (6). Place "0000" in the subject heading. [NOTE]: Due to the different models of modems we carry, please include all the above mentioned items. By including this information, it will alleviate excessive email's back and forth and will better aid the support technician in answering your questions. Thank You! ============================================================= Technical Support Internet......= SUPPORT@USR.COM ============================================================= Sales Support Internet..........= SALES@USR.COM ============================================================= Euro Technical Support Internet.= EUROSUPPORT@USR.COM ============================================================= Pilot Support Internet..........= SUPPORT@PALM.USR.COM ============================================================= [Fax On Demand]:..... (800) 762-6163 ..... (847) 676-8536 [BBS]:............... (847) 982-5092 [FTP Site]: ......... FTP.USR.COM [Compuserve]: ........ GO USROBOTICS 76711,707 [AOL]: Keyword: USROBOTICS