Smith Micro Forum FAQ: Frequently Asked Questions List
                       for QuickLink MessageCenter 2.X.

FORMAT:

Topic:	QUESTION OR SUBJECT.
	ADDITIONAL QUESTIONS WITH THE SAME RESOLUTION
	
Solution: ANSWER 
	  ADDITIONAL ANSWERS OR ALTERNATIVES

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Data Transmission Issues:

Topic:	During a data connection, there are certain functions

	I need that my keyboard doesn't seem to support.

Solution: These functions may not be directly supported on
	  an IBM keyboard.  In the Appendix of the manual,
	  there's a list of the supported keystrokes on an IBM
	  keyboard.  For those others which are not supported,
	  you will need to find the ASCII decimal code
	  equivalent for these keystrokes and assign a macro to
	  it.  For example: a system may require the following
	  escape code sequence to perform a search: ESC O P
	  (that's an Escape, a capital O and a capital P).  The
	  ASCII decimal code equivalent for this (according to
	  the ASCII Character Table) would be: \027\079\080.
	  The backslash indicates a decimal equivalent, the 027
	  is an ESC, 079 is an O and 080 is a P.  Assign this
	  to F1 in the Macro Key Setup and each time you hit
	  F1, it will perform the desired function.

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Topic:  The font size in my terminal screen is too large.

	How do I change the size of the terminal font?

Solution: The terminal font is controlled by whatever system 
	  font is being used at the time.  This is usually 
	  dictated by the video driver.  Generally, in Windows
	  Setup, there's a listing for a driver with Large Fonts
	  and one with Small Fonts.  Make sure to use Small
	  Fonts so that the terminal font size isn't too big.
	  You might also check to see if there's an updated
	  video driver you can try out.  That sometimes resolves
	  some issues with the video display.

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Topic:	When I make a (high speed) connection, I get garbage
	on my screen.

Solution: Go into Terminal Options under the Setup menu
	  and toggle Autobaud.

	  Make sure the correct line settings are being used.

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Topic:  I cannot upload/download a file.
        
        I get a Time out error when I download files
        When I try to send/receive files, I get the message 
        holding for start.

Solution:
          HOW TO SEND AND RECEIVE A FILE WITH QUICKLINK

You'll first need to dial the number you want to transfer the
file to/from whether that's a BBS or another computer.  Once
that's made, you're ready.

To upload a file from your computer to another...
1. Pull down the File menu, select Send File, then select the
   same protocol that the other end is using.
2. Select the file or files that you want to send and hit OK.
3. The other end will then need to initiate the receiving of the
   file with whatever software they're using.

To upload a file from your computer to a BBS...
4. Go through the process of sending a file on the BBS which
   varies from one to another.  But at some point, you'll be
   selecting a protocol to use, then it will say it's ready.
5. Follow steps 1 and 2 above to complete the sending of the file.

To download a file from another computer to yours...
6. Pull down the File menu, select Receive File, then select the
   same protocol that the other end is using.
7. Select a directory for the file(s) to go into and a file name
   if using Xmodem protocol, then hit OK.
8. The other end will then need to initiate the sending of the
   file with whatever software they're using.

To download a file from a BBS to your computer...
9. Go through the process of receiving a file on the BBS which
   varies from one to another.  But at some point, you'll be
   selecting a protocol to use, then it will say it's ready.
10. Follow steps 6 and 7 above to complete the receiving of the
    file.

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Topic:	How can I direct where a file is downloaded into when
	using Zmodem?

Solution: With QuickLink MessageCenter, the file will
	  automatically be downloaded into the Inbox directory
	  by default.  To change this, you would go to Receive
	  Fax Setup under the Setup menu and click Inbox.

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Send Fax Issues:

Topic: When I send a fax the cover page is clear but the rest is
       garbage or blank.
       
       I get a conversion error when sending a fax (from the main
       application). 	
       
       How do I send a fax out of my word processor?

Solution: For QuickLink MessageCenter:
	
	  To fax a document through a Windows Application,
	  create/load the document you want to fax from the
	  originating Windows application.  Under the File menu,
	  select Printer Setup, and choose the QuickLink on
	  fax/modem driver.  After the fax printer is selected,
	  select Print from the File menu, and follow the prompts
	  on the screen for the fax number, name, etc.

_________________________________________________________________

Topic: Disable call waiting.

Solution: Each geographical region, phone company, state and 
          country use different codes to disable call waiting. The
          most common are "*70," and "#70,". To disable call waiting
          in QuickLink MessageCenter for outgoing calls, we must add 
          the correct code to the default setup. From within 
          Modem Setup, under the Setup menu, select "Options" and 
          disable call waiting.

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Topic:	The document is being faxed at the wrong resolution

	I have normal resolution selected but the document is
	faxes at high resolution (or vice versa)

Solution: If faxing from the QuickLink application, either
	  through the Fax menu or Send Fax button  the
	  resolution is controlled in Send Fax Setup.  If
	  faxing from a Windows application like Microsoft
	  Word, then the resolution is controlled in the print
	  options for the QuickLink MessageCenter print driver.
	  When you select the print driver, click Options or
	  Setup.

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Topic: When I try to send a fax from my word processor, it
	gives me an error...

	I get a divide by 0 error when faxing from my
	application

Solution: This could be caused by the use of a non-
	  standard Windows video driver displaying more than
	  256 colors at a time.  These drivers use modified
	  versions of the basic windows bitmap scaling code to
	  support the added color.  If this is not modified
	  properly, this error can occur.  Have them switch to
	  the standard VGA Windows driver and if that works,
	  then they'll need to contact the manufacturer of
	  their video card and get an updated video driver.

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Topic: When I try to send a fax, it doesn't dial

	When I go to send a fax, nothing happens and it gets
	put in the fax scheduler

Solution: Make sure you can initialize the modem.  If it
	  can't be initialized, then we'll put the fax in the
	  scheduler until the modem can be used.  If the modem
	  itself can be initialized for data, then make sure
	  the software is set to the proper fax class that the
	  modem supports.  This is located in Setup menu/Modem
	  Setup/Hardware.

	  If the modem CD light is on (use the ModemMonitor for
	  internal modems), we think the modem's busy and will
	  place the fax in the schedule until it's done.  Try
	  sending an AT&C1 to the modem.  If that doesn't turn
	  it off, check for hardware conflicts or it could be a
	  cable issue if modem is external.

	  If CD light is off and the fax is still being left in
	  the scheduler, delete the schedule file
	  (SCHEDULE.QL2) and retry.

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Topic:	I get errors (end of page; transmission; no connect;
	etc.) when sending faxes

Solution: Delete the SMSSETUP.DAT file, reset the modem
	  (maybe by rebooting) and restart QuickLink
	  Change fax class if possible.  Lower the Max fax baud
	  rate.  Toggle RTS/CTS flow control.  Dedicate CPU.
	  Check for any COM port/IRQ conflicts
	  Reinstall QuickLink

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Receive Fax Issues:

Topic:	I get errors (end of page; transmission; no connect;
	etc.) when receiving faxes

Solution: Same as above for send fax errors.

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Topic:	My voice modem doesn't answer the call when it rings

Solution: Make sure Call Answering (Receiving) is Enabled
	  and the Call Manager says "Waiting for call...".  If
	  in QuickLink at the time a call comes in, make sure
	  the word RING appears on the Terminal Window.  If
	  RING doesn't appear, we don't know there's a call.
	  Check for hardware conflicts or a bad cable (if
	  external).  Make sure the Rings to Answer is set to a
	  reasonable number.

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VoiceMail Issues:

Topic:	The original greetings sound fine, but my recorded
	greetings are lower in volume.

	My recorded greetings are full of static.

Solution: Try a different handset or microphone.

	  Record your messages remotely.

	  Make sure to be using the standard Windows
	  communications driver in the SYSTEM.INI (i.e.
	  COMM.DRV=COMM.DRV).

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Topic:	Callers get cut off during a call or while recording
	a message.

Solution: Modify the Silence Detection in Voice Setup.

	  Decrease the Sensitivity setting and/or increase the
	  number of seconds of silence allowed.

	  Make sure to be using the standard Windows
	  communications driver in the SYSTEM.INI (i.e.
	  COMM.DRV=COMM.DRV).

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Topic:	I frequently get voice errors during a call or when I
	try to run a test.

Solution: Make sure to be using the standard Windows
	  communications driver in the SYSTEM.INI (i.e.
	  COMM.DRV=COMM.DRV).

	  Make sure you're using the software that came bundled
	  with the modem.  Different voice modems may have
	  different voice chips and need a particular build of
	  MessageCenter to function properly.  Check the
	  extension on the voice files of your copy of
	  MessageCenter (QLMCW\MCDATA directory) and make sure
	  they match the voice chip you're using:
		GSM = USRobotics; RIF = Rockwell
		CLV = Cirrus Logic; VOI = Mwave

	  May want to delete the QLMCW directory, exit Windows
	  and run a SCANDISK, then a DEFRAG on the harddrive.
	  Then reinstall MessageCenter.

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Topic:	How does one send a fax to a specific mailbox?

Solution: You will need to enable fax receiving for each
	  Mailbox you wish to assign this feature to. To enable
	  fax receiving for a specific Mailbox, please do the
	  following:

	  1) Goto Mailboxes and select the desired mailbox
	  2) Pull down the Mailbox menu and select Setup
	  3) Click the Incoming Call Options button
	  4) Select Enable Fax Receiving

	  When a you receive an incoming call, the caller would
	  press the number of the mailbox they wish to access,
	  then press 3 to send a fax.

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Topic:	Urgent Paging, Call Transfer, Operator Paging...what
	does each one do?

Solution: Urgent Paging - After a fax or voice message is
	  left in your mailbox, QuickLink MessageCenter will
	  page you as soon as the call is terminated.

	  Call Transfer - Allows user to transfer call to
	  another extension or phone number.  This option can
	  be used if someone needs to talk to someone
	  immediately.  Note:  This option will only work on a
	  phone system that supports flash or call transfer.

	  Operator Paging -  This option plays a .WAV file or a
	  system beep through your PC Sound Card.  If using an
	  Mwave card then the .WAV file will be played through
	  the external speakers connect to your Mwave card.

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Topic:	How do I retrieve my voice and fax messages remotely?

Solution: While the greeting is being played for the
	  mailbox you're wanting to access, press "9" for
	  Administrative Options and follow the prompts to
	  retrieve your voice mail and/or faxes.

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Viewing and Printing Issues:

Topic:	When I try to view/print a received fax it says I can
	only view REC and QFX files

Solution: The fax file may have been corrupted or the
	  transmission was bad even though it got to end of
	  pages where the receive status was OK.  Check the
	  size of the file and make sure it has several
	  kilobytes of information. Have the sender resend the
	  fax.  If it continues to be corrupted, suggest
	  receiving from other locations to see if it's a
	  general problem or specific.  If it's a general
	  problem, look for possible memory or hardware
	  conflicts.

	  May want to also run a CHKDSK/F or SCANDISK to check
	  for corruption on the hard drive

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Topic:	When I go to print my received faxes, my printer
	feeds a blank sheet

Solution: Convert the COMPUSRV.SRP file to a fax file and
	  print that.  If that prints, it could be they don't
	  have enough memory on their printer for the size fax
	  they received (typically with HP personal printers
	  like the HPIIP).

	  Change the print quality.  Check printer cable.

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NOTES:
If the user is not able to initialize the modem, have them
try accessing the modem from Windows Terminal.  If Windows
Terminal can't find it, we won't either.  Check for hardware
conflicts.