Smith Micro Forum FAQ: Frequently Asked Questions List for Windows FORMAT: Topic: QUESTION OR SUBJECT. ADDITIONAL QUESTIONS WITH THE SAME RESOLUTION Solution: ANSWER ADDITIONAL ANSWERS OR ALTERNATIVES ________________________________________________________________ Installation Issues: Topic: After it prompts me for setting the default printer, it locks up and doesn’t create any icons. Solution: This happens on some machines. There’s no consistancy to pin point the exact problem. However, the software has been installed. The icons just need to be created. QL2FAXW.EXE for QuickLink II Fax icon. FMLAUNCH.EXE for Fax Manager icon. QLFVIEW.EXE for the View Fax icon. ________________________________________________________________ Topic: After I’ve installed the program, the icons don’t look right. During installation, it says I don’t have access privileges. Solution: Make sure they aren’t running Vsafe or any other virus program at the time. If they’re running Windows on a network drive, make sure they have access privileges since we update the WIN.INI file and write to the Windows\System directory. Installing QuickLink to a network drive may cause this. ________________________________________________________________ Topic: How do I uninstall QuickLink II Fax? Solution: The instructions should be in the appendix of the manual. Remove the QuickLink directory. Remove the QuickLink print driver from the Control Panel. Remove the QuickLink II Fax section of the WIN.INI file and remove the QLFXDRVR.EXE file from the Windows\System subdirectory. ________________________________________________________________ Data Transmission Issues: Topic: During a VT100 data connection, certain keystrokes are not registering properly with the remote BBS/service. Solution: These keystrokes may not be supported on an IBM keyboard. Find the ASCII decimal code equivalent for these keystrokes and assign a macro to it. For example, \027\079\080 would be the decimal equivalent for ESC O P. ________________________________________________________________ Topic: I cannot upload/download a file. I get a Time out error when I download files When I try to send/receive files, I get the message holding for start. Solution: HOW TO SEND AND RECEIVE A FILE WITH QUICKLINK You'll first need to dial the number you want to transfer the file to/from whether that's a BBS or another computer. Once that's made, you're ready. To upload a file from your computer to another... 1. Pull down the File menu, select Send File, then select the same protocol that the other end is using. 2. Select the file or files that you want to send and hit OK. 3. The other end will then need to initiate the receiving of the file with whatever software they're using. To upload a file from your computer to a BBS... 4. Go through the process of sending a file on the BBS which varies from one to another. But at some point, you'll be selecting a protocol to use, then it will say it's ready. 5. Follow steps 1 and 2 above to complete the sending of the file. To download a file from another computer to yours... 6. Pull down the File menu, select Receive File, then select the same protocol that the other end is using. 7. Select a directory for the file(s) to go into and a file name if using Xmodem protocol, then hit OK. 8. The other end will then need to initiate the sending of the file with whatever software they're using. To download a file from a BBS to your computer... 9. Go through the process of receiving a file on the BBS which varies from one to another. But at some point, you'll be selecting a protocol to use, then it will say it's ready. 10. Follow steps 6 and 7 above to complete the receiving of the file. ________________________________________________________________ Send Fax Issues: Topic: When I send a fax the cover page is clear but the rest is garbage or blank. I get a conversion error when sending a fax (from the main application). How do I send a fax out of my word processor? Solution: For QuickLink II Fax S/R for Windows: To fax a document through a Windows Application, create/load the document you want to fax from the originating Windows application. Under the File menu, select Printer Setup, and choose the QuickLink on fax/modem driver. After the fax printer is selected, select Print from the File menu, and follow the prompts on the screen for the fax number, name, etc. _________________________________________________________________ Topic: Disable call waiting. Solution: Each geographical region, phone company, state and country use different codes to disable call waiting. The most common are "*70," and "#70,". To disable call waiting in QuickLink II Fax S/R for outgoing calls, we must add the correct code to the default setup. From within Modem Setup, under the Setup menu, select "Options" and disable call waiting. _________________________________________________________________ Topic: When I try to send a fax from my word processor, it gives me an error... I get a divide by 0 error when faxing from my application. Solution: You could be using a 3rd party video driver. When we go to convert the document, we take a bitmap screen image which, with a 3rd party driver, could cause the document to become very large in size and subsequently gives an error in the conversion. Try using the VGA Windows driver and if it works, then call the manufacturer of your video card and get an updated video driver. ________________________________________________________________ Topic: When I try to send a fax, it doesn’t dial. When I go to send a fax, nothing happens and it gets put in the schedule. Solution: Make sure you can initialize the modem. If it can’t be initialized, then we’ll put the fax in the schedule until the modem can be used. If the modem itself can be initialized for data, then make sure the software is set to the proper fax class that the modem supports. This is located in Setup menu/Modem Setup/Hardware. If the modem CD light is on (use the ModemMonitor for internal modems), we think the modem’s busy and will place the fax in the schedule until it’s done. Try sending an AT&C1 to the modem. If that doesn’t turn it off, check for hardware conflicts or it could be a cable issue if modem is external. ________________________________________________________________ Topic: I get errors (end of page; transmission; no connect; etc.) when sending faxes. Solution: Delete the SMSSETUP.DAT file, reset the modem (maybe by rebooting) and restart QuickLink. Change fax class if possible. Lower the Max fax baud rate. Toggle RTS/CTS flow control. Dedicate CPU. Check for any COM port/IRQ conflicts. Reinstall QuickLink. ________________________________________________________________ Receive Fax Issues: Topic: I get errors (end of page; transmission; no connect; etc.) when receiving faxes. Solution: Take the same steps as above for send fax errors. May also want to set Answer Mode to Fax Only (located in Modem Setup). ________________________________________________________________ Topic: My fax/modem doesn’t answer the call when it rings. Solution: Make sure Fax Receiving is Enabled and the Fax Manager says "Waiting for call...". If in QuickLink at the time a call comes in, make sure the word RING appears on the Terminal Window. If RING doesn’t appear, we don’t know there’s a call. Check for hardware conflicts or a bad cable (if external). Make sure the Rings to Answer is set to a reasonable number. ________________________________________________________________ Topic: Auto Detect when modem is answering calls. My modem answers all of my incoming calls. Solution: The sequence of events upon the modem answering the phone when configured for Auto Detect is: 1. Modem reports RING on an incoming call. 2. QuickLink II Fax S/R issues an ATA command which causes the modem to answer. 3. Modem generates an answer sequence (data mode). 4. Modem does not receive response from remote (goto #6) 5. Modem receives a response to the answer sequence and assumes a connection for terminal mode application. (goto #10) 6. Modem generates CNG tones for FAX connection.(FAX mode) (goto #9) 7. Modem receives no response to CNG tones. 8. Software generates message VOICE CALL on screen. 9. CNG tones receive a response and attempt for FAX connection proceeds. Modem reports FAX to software. 10. Either a fax or data call has been received. The call is completed and disconnect proceeds. Modem reports NO CARRIER. If the modem is allowed to answer the phone, it *WILL* generate tones. If you intend to use the modem/software for only FAX reception, it's best to setup QuickLink II Fax S/R to answer after the 5th ring (this option is selected in the Modem Setup). If a call comes in, the modem will remain inactive until the 5th ring is detected. In the mean time, this allows you to answer the phone, or have the answering machine pickup on the first ring. If nothing is heard, or the call is voice indicating the need to send a FAX, then a manual receive can be issued by hilighting the Fax Manager and pressing the "CTRL M" or "CTRL F" keys. The other alternative would be to purchase a voice\fax switch. A voice\fax switch would be able to determine the type of call and if the call is a voice call then it would be passed to your answer machine, while if it is a fax the call it will be transferred to the fax modem. ________________________________________________________________ Viewing and Printing Issues: Topic: When I try to view/print a received fax it says I can only view REC and QFX files. Solution: The fax file may have been corrupted or the transmission was bad even though it got to end of pages where the receive status was OK. Check the size of the file and make sure it has several kilobytes of information. Have the sender resend the fax. If it continues to be corrupted, suggest receiving from other locations to see if it’s a general problem or specific. If it’s a general problem, look for possible memory or hardware conflicts. May also want to run a CHKDSK/F or SCANDISK to check for corruption on the hard drive. ________________________________________________________________ Topic: When I go to print my received faxes, my printer feeds a blank sheeet. I cannot print a received fax. Solution: If you're using an HP printer (laserjet or deskjet), you'll need to download the file QLFPRN.EXE from our BBS or QLFPRN.ZIP from our Compuserve Forum. Convert the COMPUSRV.SRP file to a fax file and print that. If that prints, it could be they don’t have enough memory on their printer for the size fax they received (typical with HP personal printers like the HPIIP). Make sure you have the correct printer driver selected for your printer. If so,and the problem persists, try selecting a different driver that is compatible with your printer, and then print the fax. Change the print quality. Check printer cable. ________________________________________________________________ NOTES: If you're unable to initialize the modem through QuickLink, try accessing the modem from Windows Terminal. If you're unable to initialize the modem through Windows Terminal, then there's a hardware conflict. Contact your modem manufacturer for assistance. __________________________________________________________________ Below is a list of descriptions for the typical error codes you will may see in the QuickLink II Fax S/R send and receive logs. Error Codes: 100 - 199 Modem Errors 200 - 299 File Errors 300 - 399 Send Fax Errors 400 - 499 Receive Fax Errors 500 - 599 Miscellaneous Errors Modem Errors: Error: 101 Unable to open COM port. Error: 102 Unable to detect modem. Error: 103 Modem not a fax modem. File Errors: Error: 201 Unable to create necessary file. Error: 202 Out of disk space. Error: 203 Error reading file. Error: 204 Error writing file. Error: 205 Unable to close file. Error: 206 Unable to access file. Error: 207 Unable to open fax file. Error: 208 Unable to open exchange file. Error: 209 Unable to open setup file. Error: 210 Unable to create/send cover page. Error: 211 Unable to create/send headers. Error: 212 Unable to open file. Error: 213 Error reading exchange file. Send Fax Errors: Error: 301 No dial tone detected from modem. Error: 302 Number dialed was not a fax machine. Error: 303 Number dialed was busy. Error: 304 No carrier detected after dial. Error: 305 Error occurred during fax training. Error: 306 No CONNECT message from remote. Error: 307 No End O Page acknowledgment received. Error: 308 No phase D page response received. Error: 309 Unknown phase D error. Error: 310 No End Of Page response received. Error: 399 Unknown send error. Receive Fax Errors: Error: 401 Remote fax failed to train. Error: 402 Remote fax failed to train. Error: 403 Error during End Of Fax handshake. Error: 404 Error occurred during End Of Page. Error: 405 Unknown phase D error. Error: 406 Receive no acknowledgment during E O P. Error: 407 Time-out on end of reception. Error: 408 Not end of transmission ack. received. Error: 499 Unknown fax receiving error. Miscellaneous Errors: Error: 501 Unable to allocate memory. Error: 502 The selected document contains 0 pages.