========================================== Welcome to "U.S. Robotics Internet Support On Demand" ========================================== This is an automated response system to better help you solve different problems you may be having. The SUBJECT line of your e-mail message is your key to information. Use the document numbers, one per message, to access information from all corners of U.S. Robotics. Send your message to SUPPORT@USR.COM with the document number exactly as you see it below, placed in the subject line. Only one number per message please. The Top fifty documents have been posted below. If you would like to request the FULL TECHNICAL SUPPORT CATALOG, please request doc # 9999 The AUTOMATED documents you request will be sent to you with-in 24 hours. ========================================== [Top Fifty Requested Technical Documents] Last Updated: 10.21.96 ========================================== Request Full Catalog: Doc # 9999 ---------------------------------------------------- Topic: Technical Information/Questions And Answers ---------------------------------------------------- Doc # Description: 12817 U.S. Robotics New x2 Technology Fact Sheet 12819 U.S. Robotics x2 Technology: Technical Brief 15002 Sportster Update Information 10900 Form to Request a Service Repair Order (SRO). Applies to Warranty and non-warranty repairs, and includes orders for chip updates, power supplies, manuals, and software 10620 Upgrade your V.FC to V.34 10591 33.6 kbps Explained 10550 Optimizing your Serial Interface 10565 Courier V.34 Upgrade Program 12815 WinModem System Changes 12809 Message Center F.A.Q. 590 Registration Information 12813 Glossary of Modem/Windows Related Terms 12803 Message Center 2X Script Commands 10509 V.32bis Protocol Questions and Answers 10600 SYSOP Program(Rules and Pricing) 12801 V34 and V8 Explained 10566 Can Modem Distinguish Voice/Data/Fax 10587 Quicklink II For Windows Troubleshooting F.A.Q 12805 Scripting in Quicklink II Fax Windows/DOS --------------------------------------------------- Topic: Hardware Installation --------------------------------------------------- Doc # Description: 10577 Windows 95 Modem Installation Tips 11195 Windows 95 Troubleshooting Guide 559 IBM PS/1 Internal Modem Setup 11584 OS/2 setup with Modem 548 Pin Configuration for RS-232 Cable 10564 Downloading PCMCIA Easy Install Software 11585 Sportster Sparc Station 10563 Modem UNIX Configuration --------------------------------------------------- Topic: Troubleshooting --------------------------------------------------- Doc # Description: 10551 Resolving Communications Port Conflicts (Comm & IRQ) 12501 General Troubleshooting Guide 13011 WinModem F.A.Q. 13007 WinModem Under Windows 95 13005 WinModem Under Windows 3.1 12509 Dial-Up Networking under Windows 95 588 Scripts Document List --------------------------------------------------- Topic: Software Setup --------------------------------------------------- Doc # Description 10338 Quicklink II 10213 America Online 10386 Winfax 10332 Procomm 10334 Prodigy 10281 FaxWorks 10277 FaxSTF 12013 Warcraft I/II 10390 WordPerfect --------------------------------------------------- Topic: PCMCIA Installation --------------------------------------------------- Doc # Description 547 Hewlet Packard: 543 Cannon: --------------------------------------------------- Topic: HOT-NEWS --------------------------------------------------- Doc # Description: 21029 U.S. Robotics Shatters Speed Barrier: 56 Kbps Over Standard Telephone Lines 005 Add Your Name To The Subscribe List (Receive Press Releases as they are available) 10602 User Group Program 15001 Employement Opportunities --------------------------------------------------- Topic: Contact Information: --------------------------------------------------- Doc # Description: 583 Support Numbers 123 International Contact Information 14001 FTP Site Information ----------------------------------------------------------- Topic: [Live Support] ----------------------------------------------------------- For an email response from a support technician: Include: (1). A detailed description of problem. (2). The modem type (ex. Sportster, Courier, internal, external) (3). Your serial number (ex. 0002680012345678) (4). The software you are using. (5). Additional information found on following ATI screens will also aid in providing a response. ATI4, ATI5, ATI6, ATI7, ATI11 (6). Place "0000" in the subject heading. [NOTE]: Due to the different models of modems we carry, please include all the above mentioned items. By including this information, it will alleviate excessive email's back and forth and will better aid the support technician in answering your questions. 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