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# How to contact support

For support questions, please contact Digi Technical Support:

Enterprise Support

Product Technical Support

Support forum

When you contact Digi Technical Support, include important system details and device information to help Digi resolve the issue more quickly.

1. In the device, run the command sysinfo. This generates the following file: /tmp/.txt.gz.
2. Attach the .txt.gz file to your support ticket.

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How to contact support updated on 22 January 2018 02:43:38 PM