Novell Driver Installation Frequently Asked Questions 6/3/99 PRODUCTS AND NETWARE CONNECT DRIVERS ------------------------------------ Product Driver Xi, Xe AIODGXI.NLM V2.03 C/X Systems AIODGCX.NLM V1.15 EPC/X Systems AIODGEPC.NLM V2.08 Xem Systems AIODGXEM.NLM V2.07 Xr AIODGXR.NLM V1.06 AVANSTAR Xp AIODGAVN.NLM V1.00c C/X PCI Systems AIODGCXP.NLM V1.03 No Driver Support for the COM/Xi, PC/X or MC/X. Micro Channel drivers are supported on another diskette. PROBLEMS -------- Problem : Driver didn't load. Don't know why. Action : Try loading it manually, check the error that is displayed. Problem : Getting error message "Loader cannot find public symbol: Cyieldifneeded load file referenced undefined public variable." Action : Load the "AFTER311.NLM" prior to loading our driver in the autoexec.ncf file. Action : Update the "AFTER311.NLM" file being loaded. (From Novell.) Problem : Getting error message "Loader cannot find public symbol: Cyieldwithdelay load file referenced undefined public variable." Action : Load the "AFTER311.NLM" prior to loading our driver in the autoexec.ncf file. Action : Update the "AFTER311.NLM" file being loaded. (From Novell.) Problem : Getting error message "Loader cannot find public symbol: AIORegisterDriverA load file referenced undefined public variable." Action : Update the "AIO.NLM" file being loaded. (From Novell.) Problem : Getting error message "Loader cannot find public symbol: MSMReadPhysicalMemory load file referenced undefined public variable." Action : Load the "MSM.NLM" prior to loading our driver in the autoexec.ncf file. Action : Update the "MSM.NLM" file being loaded. (From Novell.) Problem : Getting error message "Loader cannot find public symbol: DigiMMVersion load file referenced undefined public variable." Action : Make sure you're loading the latest version of AIODGMEM.NLM version 2.00. Problem : Getting error message "Missing NBI." Action : Make sure the LANDR9.EXE patch from Novell is installed. Problem : Getting error message "Loader cannot find public symbol: CMSMGETCARDCONFIG load file referenced undefined public variable." Action : Make sure you're loading the MSM.NLM version 3.19 or newer. Problem : Getting error message "Loader cannot find public symbol: CMSMGETINSTANCENUMBER load file referenced undefined public variable." Action : Make sure you're loading the MSM.NLM version 3.19 or newer. Problem : Getting error message "Loader cannot find public symbol: CMSMSEARCHADAPTER load file referenced undefined public variable." Action : Make sure you're loading the MSM.NLM version 3.19 or newer. Problem : Getting error message "Loader cannot find public symbol: MSMGetMicroTimer load file referenced undefined public variable." Action : Make sure you've installed the latest Netware patches. (From Novell.) Problem : Getting error message "Failed Hardware Registration 1." Action : Load our driver before your network card in the autoexec.ncf file. Problem : Getting error message "AIORegisterDriver Failed." Action : Check to see what revision the "AIO.NLM" is at. It should be at least 6.02b. Action : Check to make sure you are loading the right Digi driver. Problem : Getting error message "Memory not found error x" where x equals a number from 0 to 255. Action : Check to see that the memory address you are using is not conflicting with another device. Action : Check in the system BIOS and make sure that shadow RAM is disabled for the selected address. Action : Check for Plug n Play BIOS. If Plug n Play is enabled then enable ISA Shared memory. Action : Check to see what revision "AIO.NLM" is at. It should be at least version 6.02b. Problem : Getting error message "Loader can't find ThreadSwitchWithDelay" or "Loader can't find Renamed Thread." Action : Check to see what revision "AIO.NLM" is at. It should be at least version 6.02b. Problem : Getting error message "FEPOS finds 0 ports." Action : Make sure that the PORTS Module is connected to the Xem Host Adapter. Problem : Getting error message "No PCI BIOS" entry point found. Module initialization failed. Action : Make sure that you have parameters on your load line. Problem : In NetWare Connect 2.0 the modems won't initialize. They go to a "broken" state. Action : Make sure that your version of Connect is version 2.0.25 or newer. If not then get patches from Novell. Action : Make sure your modem is included in the supported modem list. If not then contact your modem manufacturer. Problem : When you load the Xem driver it claims 64 ports when you have less than that. Action : Make sure that the EBI cable connects to the EBI In connector on the PORTS Module and not the EBI Out. Problem : When using NetWare Connect, Digi Modem em is not a lised Modem Type. Action : Download the latest Novell modem files (AIOMDMS1.MDC and AIOMDMS2.MDC). These are currently located at http://labs.novell.com/wan/modemscr/mdmscr.htm Here is a list of Hardware type assigned for the Digi Boards by Novell NAME Hardware Type Driver AccelePort XE, XI AIO_105 AIODGXI.NLM AccelePort CX AIO_106 AIODGCX.NLM AccelePort XEM AIO_107 AIODGXEM.NLM AccelePort EPC AIO_108 AIODGEPC.NLM Avanstar AIO_149 AIODGAVN.NLM AccelePort XR AIO_150 AIODGXR.NLM AccelePort C/X PCI AIO_152 AIODGCXP.NLM