If you are experiencing problems with garbage transmissions with Zetafax software and the Digi Modem em, the following workaround will apply: Edit the setup.ini file located in the \zfax\system\z-db directory. Change the SendInit: line to SendInit: AT \Q1 This changes handshaking to XON/XOFF. This workaround will apply to other modem types as well, however the AT \Q1 command may vary depending on the modem type. Check with the modem manufacturer for the correct string to send to the modem to change handshaking to XON/XOFF. If you have further questions, please contact Digi Tech Support either by e-mailing support@dgii.com or by calling 1-612-912-3456.