First, go into Control Panel, Printers, and Add a new Printer. Click Next, then select Local Printer and click Next. From the list of Manufacturers, select "Generic". From the new list of printers displayed, select "Generic/Text Only" and click Next. From the list of Available Ports displayed, select "FILE: Creates a file on a disk" and click next. Do not select this as your default printer (click next). It is not necessary to print a test page (click next and finish). A new printer icon for this printer will be displayed.

Now, go back to Control Panel, System, Device Manager and select Print. Select "All Devices and System Summary" but leave the "Print to file" checkbox clear. Select Setup. Select Specific Printer. In the pulldown list a new option will be displayed "Generic/Text Only on FILE:" Select that and click OK, OK. A window will display allowing you to select a name for this file. Forward this file along with your case number to support.attachments@digi.com.