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Digi ISDN Datafire BRI and PCIMAC Products and Windows NT
Digi ISDN Datafire BRI and PCIMAC Products and Windows NT Digi ISDN Datafire BRI and PCIMAC Products and Windows NT

Frequently Asked Questions:

  1. What ISDN BRI Win NT driver version is loaded and where can I get latest?
  2. How do I install the Digi ISDN BRI Win NT driver?
  3. How do I know if the Digi ISDN BRI ISA driver installed correctly?
  4. What should I try next if Digi ISDN BRI Win NT driver fails to load?
  5. Does my Datafire (or PC/IMAC) require an NT1?
  6. How do I make a 2 channel (Multilink PPP) call under Win NT 4.0?
  7. How do I make a 2 channel bonded (Digi to Digi) call with NT4.0?
  8. How do I make a 2 channel bonded (Digi to Digi) call with NT 3.5.1?
  9. I'm having problems calling out, what are basic things to check?
  10. I'm having problems calling in, what are basic things to check?
  11. Problems with incoming/outgoing PPP calls to other ISDN vendors products
  12. What are the three green LEDs on Datafire BRI ISA adapter for?
  13. How do I set up my Datafire BRI ISA adapter dip switches?
  14. How do I set up my PC/IMAC adapter dip switches and jumpers?
  15. What does the error message "Failure to converge PPP" mean?
  16. Calling into a Win NT with 2 channels but callback only calls back with one
  17. How can I use AT command strings with the DataFire?
  18. Can Win NT server route Digi ISDN traffic (internet) for local workstations?
  19. How can I do a ppp trace for debugging a connection problem?

  1.  

    What ISDN BRI Win NT driver version is loaded and where can I get latest?

    http://supportold.digi.com/support/drivers/winnt/index-bri.html

    For Datafire BRI ISA or PC/IMAC:
    4001119G.exe DataFire BRI ISA S/T and U Win drv vers 2.6.1 rel 03/99

    For Datafire BRI PCI
        Intel
    4001537D.exe
    Datafire BRI PCI S/T and U WinNT 4.0 Intel Onlydrv ver 3.1.4 1 of 2
    4001539D.exe
    Datafire BRI PCI S/T and U WinNT 4.0 Intel Onlydrv ver 3.1.4 2 of 2

       Alpha

    4001550A.exe
    Datafire BRI PCI S/T and U WinNT Alpha Only drv ver 3.0.0 rel 12/96 1 of 2
    4001551A.exe
    Datafire BRI PCI S/T and U WinNT Alpha Only drv ver 3.0.0 rel 12/96 2 of 2

     

     


  2. How do I install the Digi ISDN BRI Win NT driver?

    Before driver install: Make sure you have either a network card
    or the MS Loopback Adapter installed as an Installed Adapter Card.

    For Win NT 4.0
    To Install: Control Panel -> Network -> Adapter -> Add -> Have Disk

    For Win NT 3.5.1
    Select Main -> Control Panel -> Network -> Add Adapter ->
    Pick Requires disk from manufacturer

    For Datafire BRI ISA or PC/IMAC:

    Pick sub-directory on diskette or hard drive for your bus/pc type.
    Example: A:\I386       If you have a Intel ISA or EISA PC
      A:\ALPHA      If you have a DEC Alpha PC
      A:\MIPS       If you have a MIPS PC
      A:\PPC        If you have a Power Point PC

    For Datafire BRI PCI:

    Pick a:\ directory for diskette or hard drive directory downloaded
    file was extracted to.

    Pick your Digi ISDN BRI adapter from list
    Keep following rest of install instructions.

     


  3. ISDN How do I know if the Digi BRI ISA Win NT driver installed correctly?

    Check Event Viewer for any error messages. This will let you know if you
    have a conflict or problem. For Datafire BRI ISA or PC/IMAC try another
    I/O or Memory addres (PC/IMAC only), no IRQ is used with this driver. Or
    use Windows NT Diagnostics to check for hardware conflicts. If NT Diags
    reports a conflict change to a non-conflicting address (Datafire BRI PCI
    adapter does not support changing it settings at this time, change the
    other adapters settings)

    If the Digi ISDN driver loads then ISDN ports can be found either
    Win NT 4.0, Dial Up Networking, Dial Using do you see ISDN1, ISDN2, etc.
    Win NT 3.5.1 Remote Access phone book, Port do you see ISDN1, ISDN2. etc.

    For Datafire BRI ISA or PC/IMAC run dginfbri.exe diag. (see next section)

    For Datafire BRI PCI go to Control Panel -> Network -> Aadapters ->
    Datafire BRI PCI -> Properties -> Check line status

     


  4. ISDN What should I do next if Digi BRI  Win NT driver fails to load?

    * Make sure you are running latest Digi ISDN Win NT driver
    * Before you install the driver make sure that either a network card
      or the MS Loopback Adapter is installed
    * Check Windows NT Diagnostics -> Resources for hardware conflicts
    * Reseat Digi adapter or try another slot. Move away from PCI shared slots.
    * Use I/O ports 350 for Datafire BRI ISA and 320 for PC/IMAC
    * Sound boards may cause conflicts remove sound board and retry
    * Remove Digi ISDN Win NT driver, reboot, then reload
    * If all the above suggestions fail, call, fax, or email Digi Tech Support

     


  5. Does my Datafire (or PC/IMAC)  require an NT1?

    An NT1 (network terminator 1) is a device which provides an interface between the two-wire twisted pairs used by telephone companies in their ISDN Basic Rate (BRI) network and an end-user's four-wire terminal equipment. Any Digi Intl ISDN product with a S/T interface will require an extrenal NT1. Any Digi Intl ISDN product with a U interface will already have a built in NT1.

    In North America, you have to buy and maintain your own NT1 device. The telephone company offers end-users a U interface. In Europe and Japan, the telephone company provides the NT1, owns it, and offers end-users a S/T interface directly. In North America, some ISDN equipment vendors offer devices which connect directly to the U interface (for example, the Datafire U). If you have one of these devices, you don't need to buy a separate NT1. The U interface can't be built in to the device when it's offered for sale in Europe or Japan.

     


  6. How do I make a 2 channel (Multilink PPP) call under Win NT 4.0? (Win NT 3.5.1 no multilink PPP support)

    (NT Server) Control Panel -> Network -> Services -> Remote Access Service
    -> Digi ISDN port -> Network -> check Enable Multilink box (all Digi ports)
    (NT Workstation) Already setup for Multilink PPP outgoing calls. Limitation
    is Workstation does not support 128k MP incoming calls, only 64k/56k calls.

    Goto My Computer -> Dial Up Networking
    1. Phone Book Entry to Dial -> Select New -> Pick a name for Phone Book entry
    2. Check the box Select my plain text password if that's the only way to connect
    3. Select All available ISDN line multilinked
    4. Enter phone number for remote system you are calling
    5. Select Finish
    6. Select the phone book entry you just added and pick More icon
    7. Select Edit entry and modem properties and pick Configure icon
    8. Check the box for ISDN1 and enter first remote phone number
       Check the box for ISDN2 and enter second remote phone number
       If the remote side only has one phone number repeat for both Digi ports
    9. Now try dialing the other vendor's ISDN product

     


  7. How do I make a 2 channel bonded (Digi to Digi) call with NT4.0?

    Goto My Computer -> Dial Up Networking
    1. Phone Book Entry to Dial -> Select New -> Pick a name for Phone Book entry
    2. Check the box Select my plain text password
    3. Select ISDN1 or appropriate port for adapter this entry will use
    4. Enter phone number for remote system you are calling
       If separate phone number for each B channel at remote site
       Enter: 1st number colon 2nd number example 5551212:5551213

       If 1 phone number for both B channels at remote site:
       Enter: 1st number colon 1st number example 5551212:5551212
    5. Select Finish
    6. Select the phone book entry you just added and pick More icon
    7. Select Edit entry and modem properties and pick Configure icon
    8. Check the box Use old proprietary protocol
    9. Change channels to use to 2
    10. Now try dialing the other Digi ISDN Windows system


  8. How do I make a  2 channel bonded (Digi to Digi) call with NT 3.5.1?

    A two channel call is only supported in Digi to Digi ISDN connection
    Win NT 3.5.1 only supports 1 channel call to non-Digi ISDN products
    Win NT 4.0 has added Multilink PPP support for 2 channel calls
     
    If separate phone number for each B channel at remote site
    In RAS phone book Phone Number field put 1st number colon 2nd number
    example 5551212:5551213

    If 1 phone number for both B channels at remote site:
    In RAS phone books Phone Number field put 1st number colon 1st number
    example 5551212:5551212

    Then select ISDN icon in RAS phone book entry and change number
    of channels from 1 to 2..

     


  9. I'm having  problems calling out, what are basic things to check?

    * Treat ISDN call as if you were placing a normal phone call.
    * Local call, just use seven digits. Example: 9886928
    * Long distance call, 1, area code, phone number. Example: 16129886928
    * Enter as one long number. No spaces, dashes, or commas
    * Try new Long distance carrier - prefix (MCI 1010222, Sprint 1010333, AT&T 1010288)
       Example: conn 101022216129886928 (This will call the number using MCI)
    * Centrex or PBX, prefix with 9 or inside own centrex try 4 digit number
    * Problems 64k call, try 56k. (Not all areas or the routes support 64k)
    * Problem with 2 channel call, try one channel call
    * Check Remote Access Service that Digi ISDN port is set for dial out
    * Check Datafire termination (turn off if other ISDN devices on S0/ST bus)
    * If all the above suggestions fail, call, fax, or email Digi Tech Support

     


  10. I'm having problems calling in, what are basic things to check?

    Check Control Panel -> Network -> Adapter -> Digi ISDN Adapter
    -> Properties -> Line Options -> Phone Number field. This should contain
    the phone number your ISDN provider gave you. Not the number you are
    calling (In North America a seven digit number. Your SPID minus area code
    or suffix). There should not be any spaces or dashes in this number. Still
    having problems, you could try leaving phone number field blank
     
    Check Control Panel -> Network -> Services -> Remote Access -> Digi ISDN port

    Add -> Two ports (i.e. ISDN1 & ISDN2) per ISDN BRI line (add if necessary)
    Configure -> Set appropriate Digi ISDN ports for dial in
    Network -> Encryption -> " Allow Any Authentication Including Clear Text"

    Bring up Remote Access Admin
    Server status should be running
    Individual ports Line Condition should be Waiting for Call
    Check Users -> Permissions -> Grant Dial In box, login name, password

    If all the above suggestions fail, call, fax, or email Digi Tech Support

     


  11. Problems with incoming/outgoing PPP calls to other ISDN vendors products

    Check Control Panel -> Network -> Adapter -> Digi ISDN Adapter
    -> Properties -> Line Options -> Phone Number field. This should contain
    the phone number your ISDN provider gave you. Not the number you are
    calling (In North America a seven digit number. Your SPID minus area code
    or suffix). There should not be any spaces or dashes in this number. Still
    having problems, you could try leaving phone number field blank
     
    Check Control Panel -> Network -> Services -> Remote Access -> Digi ISDN port

    Add -> Two ports (i.e. ISDN1 & ISDN2) per ISDN BRI line (add if necessary)
    Configure -> Set appropriate Digi ISDN ports for dial in
    Network -> Encryption -> " Allow Any Authentication Including Clear Text"

    Bring up Remote Access Admin
    Server status should be running
    Individual ports Line Condition should be Waiting for Call
    Check Users -> Permissions -> Grant Dial In box, login name, password

    If all the above suggestions fail, call, fax, or email Digi Tech Support

     


  12. What are the three  green LEDs on Datafire BRI ISA adapter for?

    D1 & D2 - Transmit and Receive lights for data across ISDN link
    D3            - Sync light (on or flashes intermitently)

    All lights will stay on until Digi ISDN driver loads

     


  13. How do I set up my  Datafire BRI ISA adapter dip switches?

    SW1 dip switch sets I/O port address
    OFF: switch away from board  ON: switch toward the board

               switch                           switch
     ------------------            ------------------
    addr   1    2    3     4         addr    1   2    3    4
    ----   ---  ---  ---  ---       ----    --- ---  ---  ---
    110    on  on   off  off       310    off  on   off  off
    140    on  off  on   off       340    off  off   on  off
    150    on  off  off   off       350    off  off   off  off
    300    off  on  on   off

    100 OHM termination switches for DataFire (SW2):

    Datafire S/T Dip Switch SW2
    The factory setting of SW2 is down, by default this places 100 ohm
    terminating resistors across the transmit and receive lines. In the
    event that another device is installed on the same BRI line, only one
    device should be terminated. If the other device's termination can not
    be easily disabled, reposition SW2 dip switch.
     
    Datafire S/T4 Dip Switch SW2
    The factory setting of SW2 is down, by default this places 100 ohm
    terminating resistors across the transmit and receive lines. In the
    event that another device is installed on the same BRI line, only one
    device should be terminated. If the other device's termination can not
    be easily disabled, reposition SW2 dip switch. Switch 7 & 8 used for
    Port 1, Switch 5 & 6 for Port 2, Switch 3 & 4 for Port 3, Switch 1 & 2
    for Port 4.

     


  14. How do I set up my  PC/IMAC adapter dip switches and jumpers?

    DS1 dip switch sets I/O port address - Memory & IRQ are done with driver.
    OFF: switch away from board  ON: switch toward the board

         switch                          switch
    ------------------             ------------------
    addr    1    2    3    4       addr     1    2    3    4
    ----   ---  ---  ---  ---      ----   ---  ---  ---  ---
    100    on   off  off  on       220    on   off  on   on
    110    off  on   off  on       300    off  on   on   on
    120    on   on   off  on       320    on   on   on   on
    200    off  off  on   on

    PC/IMAC jumpers

    Jumper Settings for Digi ISDN PC/IMAC - (has 3 jumpers)
    Jumper J1 should remain at factory default between pin 1 and 2 (top 2 pins)
    Jumpers J2 & J3 factory default is between pin 1 and 2 (top 2 pins)
    Jumpers J2 & J3 by default place 100 ohm terminating resistors across the
    transmit and receive lines. In the event that another device is installed on
    the same BRI line, only one device should be terminated. If the other device's
    termination can not be easily disabled, reposition J2 & J3 on PC/IMAC.
     
    Jumper Settings for Digi ISDN PC/IMAC4 (has 9 jumpers)
    Jumper J9 should remain at factory default between pin 1 and 2 (top 2 pins)
    Jumpers J1 - J8 factory default is between pin 1 and 2 (top 2 pins)
    Jumpers J1 - J8 by default place 100 ohm terminating resistors across the
    transmit and receive lines. In the event that another device is installed on
    the same BRI line, only one device should be terminated. If the other device's
    termination can not be easily disabled, reposition J1 - J8 on PC/IMAC4.
    J1-J2 control IDP1, J3-J4 for IDP2, J5-J6 for IDP3, J7-J8 for IDP4

     


  15. What does the  error message "Failure to converge PPP" mean?

    It indicates either a PPP authentication problem (PAP, CHAP, etc.) or Using Async PPP or V110/V120 protocols which are not supported (only sync PPP)

     


  16. Calling into a  Win NT with 2 channels but callback only calls back with one

    The ability to do a 2 channel call back only works when using Win NT 3.5.1 with (SP3) Service Pack 3. It is not yet working in Win NT 4.0 with any service packs.

     


  17. How can I use  AT command strings with the DataFire?

    The Datafire BRI and PC/IMAC adapters are not ISDN modems. they are more like ISDN ethernet boards.
    You do not use AT commands with them. Digi uses Microsoft's Dial Up Networking GUI to make or receive
    calls. If you are connection to a device that requires a terminal screen for entering additional connection info.
    Under Dial Up Networking Phonebook properties has an option for using a script. Modify default script to
    do the things done normally from terminal window.

     


  18. Can Win NT server route Digi ISDN traffic (internet) for local workstations?

    Yes, Microsoft has created Routing and Remote Access Service (formerly
    code named Steelhead) for Windows NT server providing advanced routing
    and internetworking capabilities.

    Routing and Remote Access Service features include:

    * A unified service for routing and remote access that's integrated
      with the operating system
    * A full set of routing protocols for IP and IPX
    * An easy intuitive remotable graphical user interface
    * APIs for third-party routing protocols, user interface, and management
    * Demand-dial routing
    * PPTP server-to-server for secure Virtual Private Networks
    * RADIUS client support

    Microsoft Routing and Remote Access Server can be found:

    http://www.microsoft.com/ntserver/info/Routing&RASdown.html

    Note: RRAS requires Win NT 4.0 with SP3 (Win NT 3.5.1 not supported)

     


  19. How can I do a ppp trace for debugging a connection problem?
    • Pull down File Menu, click on RUN and enter regedt32
    • Make the following selections in regedt32:
      • HKEY_LOCAL_MACHINE on Local Machine
        • SYSTEM
          • CurrentControlSet
            • Services
              • RasMan
                • PPP
      • Change Logging: REG_DWORD: from 0 to 1
    • Exit regedt32 and reboot the system.
    Attempt a connection. The ppp trace output will be logged a text file in your winnt directory + system32\ras\ with a filename ppp.log
 

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