Error Using Connect From a Digi One or PortServer TS/II Product


	Technical Support Drivers Firmware Upgrades FAQs Product Documentation Cabling Support Tools Legacy Products About Digi Support Knowledge Base Online Support Request FTP Site Related Links Inside Out Networks

Home > Support >kbase >

Error Using Connect From a Digi One or PortServer TS/II Product Error Using Connect From a Digi One or PortServer TS/II Product

Symptom:

When using the connect [connect #] command get message: unable to connect or connection refused.

Solution:

Verify that the port you are trying to connect to has the device type set to 'prn' and that the autoconnect setting is off. This is done from the root prompt of the Digi One or PortServer product:

set port range=[port-number] dev=prn auto=off

Afterwards, issue a kill command for the port:

boot action=reset

Another possibility is the network parameters may not be correct. Please verify the unit's IP adress, subnet mask, gateway, and DNS information:

set config

These settings should be configured on a Digi One or PortServer product to be able to use connect option.