Symptom:

Cause:

• Digi does not provide Windows NT drivers for the PC/X adapters.

Solutions:

• Digi provides installation information at the URL listed below for customers wishing to use the PC/X product in a Windows NT environment. Following the instructions will allow the Microsft serial drivers to recognize the serial ports of the PC/X. There is no technical support available for this configuration. NOTE: Do not add the ports in ControlPanel, Ports.

  PLEASE NOTE: Digi International has decided the PC/X, PC/4, PC/8 or PC/16 will not be a supported product for it’s Tech Support Division for customers using Microsoft software for the following reasons:

  · This product is a non-intelligent device with no device drivers available.  In the past, Digi has assisted with registry input and correction., Digi will no longer assist in registry input or correction for non driver supported boards. The only customer support that will be supplied is documentation for the installation and configuration of this product with Windows NT from Digi International's Web page. Digi International Tech Support will not walk the customer through a configuration of the product -- this is covered by current documents located on the web page. Digi International will assist in running Digi International diagnostics with this product to confirm that the board is functioning properly. The diagnostics program is not required to run unless there is a problem with the installation of the device.

  · The recommended replacement for the PC/X is the Classic ISA board when using Windows NT for use with Point of Sale (POS) applications. Digi does not recommend non-intelligent products for use with modem devices due to excessive CPU loads on your computer system.

  Digi International recommends the following:
  · That the assistance of a local MCSE (Microsoft certified systems engineer) be pursued for registry assistance.**

Related Information: