Frequently Asked Questions:
What ISDN BRI Win NT driver version is loaded and where can I get latest?
Digi FTP (ftp.dgii.com) /support/drivers/winnt/released/isdn/
For Datafire BRI ISA or PC/IMAC:
Select Explorer -> Win NT directory/system32/drivers/pcimac.sys
Properties - Version -> File Version should show v2.5.1 (E)
Datafire BRI ISA and PC/IMAC adapters latest driver is:
ISDN Win NT 3.5.1/4.0 BRI ISA drv vers 2.5.1 filename: 4001119E.exe
For Datafire BRI PCI
Select Explorer -> Win NT directory/system32/drivers/DigiCBri.sys
Properties - Version -> File Version should show 3.1.4
Datafire BRI PCI (only) latest driver is:
ISDN Win NT 3.5.1/4.0 BRI PCI x86 drv vers 3.1.4 file: 4001537D.exe
1 of 2
ISDN Win NT 3.5.1/4.0 BRI PCI x86 drv vers 3.1.4 file: 4001539D.exe
2 of 2
ISDN Win NT 3.5.1/4.0 BRI PCI Alpha drv vers 3.0.0 file: 4001550A.exe
1 of 2
ISDN Win NT 3.5.1/4.0 BRI PCI Alpha drv vers 3.0.0 file: 4001551A.exe
2 of 2
Before driver install: Make sure you have either a network card
or the MS Loopback Adapter installed as an Installed Adapter Card.
For Win NT 4.0
To Install: Control Panel -> Network -> Adapter -> Add -> Have Disk
For Win NT 3.5.1
Select Main -> Control Panel -> Network -> Add Adapter ->
Pick <Other> Requires disk from manufacturer
For Datafire BRI ISA or PC/IMAC:
Pick sub-directory on diskette or hard drive for your bus/pc type.
Example: A:\I386 If you have a
Intel ISA or EISA PC
A:\ALPHA If you have a DEC Alpha
PC
A:\MIPS If you have a MIPS
PC
A:\PPC If you have
a Power Point PC
For Datafire BRI PCI:
Pick a:\ directory for diskette or hard drive directory downloaded
file was extracted to.
Pick your Digi ISDN BRI adapter from list
Keep following rest of install instructions.
Check Event Viewer for any error messages. This will let you know if
you
have a conflict or problem. For Datafire BRI ISA or PC/IMAC try another
I/O or Memory addres (PC/IMAC only), no IRQ is used with this driver.
Or
use Windows NT Diagnostics to check for hardware conflicts. If NT Diags
reports a conflict change to a non-conflicting address (Datafire BRI
PCI
adapter does not support changing it settings at this time, change
the
other adapters settings)
If the Digi ISDN driver loads then ISDN ports can be found either
Win NT 4.0, Dial Up Networking, Dial Using do you see ISDN1, ISDN2,
etc.
Win NT 3.5.1 Remote Access phone book, Port do you see ISDN1, ISDN2.
etc.
For Datafire BRI ISA or PC/IMAC run dginfbri.exe diag. (see next section)
For Datafire BRI PCI go to Control Panel -> Network -> Aadapters ->
Datafire BRI PCI -> Properties -> Check line status
ISDN diag dginfbri.exe is a utility used to find out if there is
proper communication to your ISDN provider. It will show which layers
are passing or failing to determine where or if a problem exists.
Digi ISDN Win NT diskette you must expand diag in the /{bus type} dir.
Example for Intel bus: expand a:\i386\dginfbri.ex_ dginfbri.exe
Testing of ISDN Layers 1-3:
Layer 1 - This is a test to see if we are communicating to the physical
layer correctly. With the PC/IMAC, this may mean a proper connection
to
the NT1 device. With the Datafire, is it properly seeing the ISDN line.
Run diagnostic: dginfbri -a1
Layer 1 passes if: Tx_Info_Pattern is INFO3 & Rx_Info_Pattern is
INFO4
You should then go to layer 2 and test with dginfbri.
If Layer 1 fails : Did the Digi driver load correctly, where there any
errors on bootup?
Check cabling. Use cables that came with Digi
or try
another. Standard RJ11 phone cable will work.
Unplug
all cabling, wait few seconds, plugin, and
retest.
Check NT1. Any error lights. Try another NT1 if possible.
If still having problems call Digi Tech Support.
Layer 2 - This is a test to see if the requested TEI (terminal
endpoint identifier) assignment from the switch was successful.
The TEI is assigned dynamically, and if passes will assign a number
from 64-126. If you reboot or lose the ISDN connection to the switch
the TEI will be reassigned.
Run diagnostic: dginfbri -a2
Layer 2 passes if: State = Tei Assigned
Tei = Number from 64-126
Lap_State = Multiframe Established
If you have 2 logical terminal you will see the above fields shown twice.
The first time for the 1st logical termal, then again for the 2nd one.
Check both because you can have a problem with 1 B channel.
You should then go to layer 3 and test with dginfbri.
If layer 2 fails :
A TEI of 127 (127 is reserverd for the switch) means we are requesting
a TEIi
from the Switch and have not received that yet. Without the TEI, calls
are
not possible.
Causes for waiting TEI assignment:
- Switch busy, needed resources
- Connection not available yet (customer's switch programming not done
yet)
Unplug the RJ cables from wall, NT1, and Digi ISDN board, wait a few
seconds, replugin, and retest. If still having problems call Digi Tech
Support.
Layer 3 - This is a test to see if we are getting full service from
the
ISDN switch. It will check to see if switch type entered during Digi
driver
configuration is correct. It will also check the SPIDs (typically,
only
used in the U.S.) against the values setup at the ISDN service provider.
These values must match exactly. It is just like a password being approved.
Run diagnostic: dginfbri -a3
Layer 3 passes if: State = Active or Established,
Awaiting Restart
Service
= Full, Non Initializing, or Not Determined
If you have 2 logical terminal you will see the above fields shown twice.
The first time for the 1st logical termal, then again for the 2nd one.
Check both because you can have a problem with 1 B channel.
If layer 3 fails :
Is the switch type entered during driver configuration correct?
ISDN Switch Types
NI-1 - Pick if switch is National ISDN
or the protocol is National ISDN
NTI - Pick if DMS100 running Functional
pick NI-1 if running National
AT&T - Pick if AT&T running Custom
pick NI-1 if running National ISDN
NET3 - Standard international switch
type
EuroISDN - Identical to NET3
VN4 - Identical to NET3
1TR6 - ITR6 (Germany)
VN3 - VN3 (France)
INS64 - INS64 (Japan)
AUSTEL - Australian
SIGNAPORE - Signapore
GENERIC - Generic CCITT/ANSI switch
Are the SPIDs (typically, only used in the North America) you entered
during
Digi driver configuration correct? (no spaces, no dashes, just one
long
number)
Otherwise, you must reconfirm this information with the ISDN service
provider. If still having problems call Digi Tech Support.
* Make sure you are running latest Digi ISDN Win NT driver
* Before you install the driver make sure that either a network card
or the MS Loopback Adapter is installed
* Check Windows NT Diagnostics -> Resources for hardware conflicts
* Reseat Digi adapter or try another slot. Move away from PCI shared
slots.
* Use I/O ports 350 for Datafire BRI ISA and 320 for PC/IMAC
* If EISA bus try loading Eisa .cfg (4000638M.exe)
file for your Digi ISDN
adapter (download Digi FTP) Reseat adapter or try another slot.
* Sound boards may cause conflicts remove sound board and retry
* Remove Digi ISDN Win NT driver, reboot, then reload
* If all the above suggestions fail, call, fax, or email Digi Tech
Support
An NT1 (network terminator 1) is a device which provides an interface between the two-wire twisted pairs used by telephone companies in their ISDN Basic Rate (BRI) network and an end-user's four-wire terminal equipment. Any Digi Intl ISDN product with a S/T interface will require an extrenal NT1. Any Digi Intl ISDN product with a U interface will already have a built in NT1.
In North America, you have to buy and maintain your own NT1 device. The telephone company offers end-users a U interface. In Europe and Japan, the telephone company provides the NT1, owns it, and offers end-users a S/T interface directly. In North America, some ISDN equipment vendors offer devices which connect directly to the U interface (for example, the Datafire U). If you have one of these devices, you don't need to buy a separate NT1. The U interface can't be built in to the device when it's offered for sale in Europe or Japan.
Digi ISDN Test Systems (available 7 days a week - 24 hours a day)
Phone Number Operating System
6129886946 (USA) - Win NT 4.0 1st B channel (PPP connections)
6129888320 (USA) - Win NT 4.0 2nd B channel (Combine both for MP connections)
.Login: guest Password: guest Domain: (leave blank)
If your ISDN BRI line is provisioned with 2 SPIDs (SPIDs are not used
internationally), you could make a loopback call. Set up both Digi
ISDN RAS
ports for Dial in and Dial out (Win NT workstation set one port dial
in and
the other dial out). Then select one of your ISDN ports and dial the
phone
number associated with the other B channel.
(NT Server) Control Panel -> Network -> Services -> Remote Access Service
-> Digi ISDN port -> Network -> check Enable Multilink box (all Digi
ports)
(NT Workstation) Already setup for Multilink PPP outgoing calls. Limitation
is Workstation does not support 128k MP incoming calls, only 64k/56k
calls.
Goto My Computer -> Dial Up Networking
1. Phone Book Entry to Dial -> Select New -> Pick a name for Phone
Book entry
2. Check the box Select my plain text password if that's the only way
to connect
3. Select All available ISDN line multilinked
4. Enter phone number for remote system you are calling
5. Select Finish
6. Select the phone book entry you just added and pick More icon
7. Select Edit entry and modem properties and pick Configure icon
8. Check the box for ISDN1 and enter first remote phone number
Check the box for ISDN2 and enter second remote phone
number
If the remote side only has one phone number repeat for
both Digi ports
9. Now try dialing the other vendor's ISDN product
Goto My Computer -> Dial Up Networking
1. Phone Book Entry to Dial -> Select New -> Pick a name for Phone
Book entry
2. Check the box Select my plain text password
3. Select ISDN1 or appropriate port for adapter this entry will use
4. Enter phone number for remote system you are calling
If separate phone number for each B channel at remote
site
Enter: 1st number colon 2nd number example 5551212:5551213
If 1 phone number for both B channels at remote site:
Enter: 1st number colon 1st number example 5551212:5551212
5. Select Finish
6. Select the phone book entry you just added and pick More icon
7. Select Edit entry and modem properties and pick Configure icon
8. Check the box Use old proprietary protocol
9. Change channels to use to 2
10. Now try dialing the other Digi ISDN Windows system
A two channel call is only supported in Digi to Digi ISDN connection
Win NT 3.5.1 only supports 1 channel call to non-Digi ISDN products
Win NT 4.0 has added Multilink PPP support for 2 channel calls
If separate phone number for each B channel at remote site
In RAS phone book Phone Number field put 1st number colon 2nd number
example 5551212:5551213
If 1 phone number for both B channels at remote site:
In RAS phone books Phone Number field put 1st number colon 1st number
example 5551212:5551212
Then select ISDN icon in RAS phone book entry and change number
of channels from 1 to 2..
* Treat ISDN call as if you were placing a normal phone call.
* Local call, just use seven digits. Example: 9886928
* Long distance call, 1, area code, phone number. Example: 16129886928
* Enter as one long number. No spaces, dashes, or commas
* Try new Long distance carrier - prefix (MCI 1010222, Sprint 1010333,
AT&T 1010288)
Example: conn 101022216129886928 (This will call the number
using MCI)
* Centrex or PBX, prefix with 9 or inside own centrex try 4 digit number
* Problems 64k call, try 56k. (Not all areas or the routes support
64k)
* Problem with 2 channel call, try one channel call
* Check Remote Access Service that Digi ISDN port is set for dial out
* Check Datafire termination (turn off if other ISDN devices on S0/ST
bus)
* If all the above suggestions fail, call, fax, or email Digi Tech
Support
Check Control Panel -> Network -> Adapter -> Digi ISDN Adapter
-> Properties -> Line Options -> Phone Number field. This should contain
the phone number your ISDN provider gave you. Not the number you are
calling (In North America a seven digit number. Your SPID minus area
code
or suffix). There should not be any spaces or dashes in this number.
Still
having problems, you could try leaving phone number field blank
Check Control Panel -> Network -> Services -> Remote Access -> Digi
ISDN port
Add -> Two ports (i.e. ISDN1 & ISDN2) per ISDN BRI line (add if
necessary)
Configure -> Set appropriate Digi ISDN ports for dial in
Network -> Encryption -> " Allow Any Authentication Including Clear
Text"
Bring up Remote Access Admin
Server status should be running
Individual ports Line Condition should be Waiting for Call
Check Users -> Permissions -> Grant Dial In box, login name, password
If all the above suggestions fail, call, fax, or email Digi Tech Support
Check Control Panel -> Network -> Adapter -> Digi ISDN Adapter
-> Properties -> Line Options -> Phone Number field. This should contain
the phone number your ISDN provider gave you. Not the number you are
calling (In North America a seven digit number. Your SPID minus area
code
or suffix). There should not be any spaces or dashes in this number.
Still
having problems, you could try leaving phone number field blank
Check Control Panel -> Network -> Services -> Remote Access -> Digi
ISDN port
Add -> Two ports (i.e. ISDN1 & ISDN2) per ISDN BRI line (add if
necessary)
Configure -> Set appropriate Digi ISDN ports for dial in
Network -> Encryption -> " Allow Any Authentication Including Clear
Text"
Bring up Remote Access Admin
Server status should be running
Individual ports Line Condition should be Waiting for Call
Check Users -> Permissions -> Grant Dial In box, login name, password
If all the above suggestions fail, call, fax, or email Digi Tech Support
D1 & D2 - Transmit and Receive lights for data across ISDN link
D3
- Sync light (on or flashes intermitently)
All lights will stay on until Digi ISDN driver loads
SW1 dip switch sets I/O port address
OFF: switch away from board ON: switch toward the board
switch
switch
------------------
------------------
addr 1 2 3
4 addr
1 2 3 4
---- --- --- --- ---
---- --- --- --- ---
110 on on off off
310 off on off off
140 on off on off
340 off off on off
150 on off off off
350 off off off off
300 off on on off
100 OHM termination switches for DataFire (SW2):
Datafire S/T Dip Switch SW2
The factory setting of SW2 is down, by default this places 100 ohm
terminating resistors across the transmit and receive lines. In the
event that another device is installed on the same BRI line, only one
device should be terminated. If the other device's termination can
not
be easily disabled, reposition SW2 dip switch.
Datafire S/T4 Dip Switch SW2
The factory setting of SW2 is down, by default this places 100 ohm
terminating resistors across the transmit and receive lines. In the
event that another device is installed on the same BRI line, only one
device should be terminated. If the other device's termination can
not
be easily disabled, reposition SW2 dip switch. Switch 7 & 8 used
for
Port 1, Switch 5 & 6 for Port 2, Switch 3 & 4 for Port 3, Switch
1 & 2
for Port 4.
DS1 dip switch sets I/O port address - Memory & IRQ are done with
driver.
OFF: switch away from board ON: switch toward the board
switch
switch
------------------
------------------
addr 1 2 3
4 addr 1
2 3 4
---- --- --- --- ---
---- --- --- --- ---
100 on off off on
220 on off on on
110 off on off on
300 off on on on
120 on on off on
320 on on on on
200 off off on on
PC/IMAC jumpers
Jumper Settings for Digi ISDN PC/IMAC - (has 3 jumpers)
Jumper J1 should remain at factory default between pin 1 and 2 (top
2 pins)
Jumpers J2 & J3 factory default is between pin 1 and 2 (top 2 pins)
Jumpers J2 & J3 by default place 100 ohm terminating resistors
across the
transmit and receive lines. In the event that another device is installed
on
the same BRI line, only one device should be terminated. If the other
device's
termination can not be easily disabled, reposition J2 & J3 on PC/IMAC.
Jumper Settings for Digi ISDN PC/IMAC4 (has 9 jumpers)
Jumper J9 should remain at factory default between pin 1 and 2 (top
2 pins)
Jumpers J1 - J8 factory default is between pin 1 and 2 (top 2 pins)
Jumpers J1 - J8 by default place 100 ohm terminating resistors across
the
transmit and receive lines. In the event that another device is installed
on
the same BRI line, only one device should be terminated. If the other
device's
termination can not be easily disabled, reposition J1 - J8 on PC/IMAC4.
J1-J2 control IDP1, J3-J4 for IDP2, J5-J6 for IDP3, J7-J8 for IDP4
It indicates either a PPP authentication problem (PAP, CHAP, etc.) or Using Async PPP or V110/V120 protocols which are not supported (only sync PPP)
The ability to do a 2 channel call back only works when using Win NT 3.5.1 with (SP3) Service Pack 3. It is not yet working in Win NT 4.0 with any service packs.
The Datafire BRI and PC/IMAC adapters are not ISDN modems. they are
more like ISDN ethernet boards.
You do not use AT commands with them. Digi uses Microsoft's Dial Up
Networking GUI to make or receive
calls. If you are connection to a device that requires a terminal screen
for entering additional connection info.
Under Dial Up Networking Phonebook properties has an option for using
a script. Modify default script to
do the things done normally from terminal window.
Yes, Microsoft has created Routing and Remote Access Service (formerly
code named Steelhead) for Windows NT server providing advanced routing
and internetworking capabilities.
Routing and Remote Access Service features include:
* A unified service for routing and remote access that's integrated
with the operating system
* A full set of routing protocols for IP and IPX
* An easy intuitive remotable graphical user interface
* APIs for third-party routing protocols, user interface, and management
* Demand-dial routing
* PPTP server-to-server for secure Virtual Private Networks
* RADIUS client support
Microsoft Routing and Remote Access Server can be found:
http://www.microsoft.com/ntserver/info/Routing&RASdown.html
Note: RRAS requires Win NT 4.0 with SP3 (Win NT 3.5.1 not supported)