Diagnostics and Resolutions

Use this information if you are knowledgeable enough to take a shortcut when you have any problem with PortAssist Manager. Use this information also when you a talking with Digi Technical Support and they ask you to do a procedure.

If this is the first time you are going through any troubleshooting, it is recommended that you begin with the Symptoms.

Before you begin any of the following procedure, keep in mind the following:

• Some of this troubleshooting might involve the adapter you are working with and its connection. You also might need to go to the troubleshooting for that adapter.
• At some point you might need to call Digi Technical Support. Writing down what you have done with what results would be helpful in describing what your problem is.

Following are possible procedures you might need to perform:

• Conducting a Loopback Test
• Conducting a Terminal Echo Test