### If the system has an active outbound call

Use this troubleshooting procedure to get the PortAssist Manager to work when the following message appears on Network View of PortAssist Manager:

Agent not responding

This problem happens when a PortAssist Manager server and a second server with Digi adapters are configured to allow dialout calls. (Note: Only the server being viewed need be configured for dailout.) The system you are dialing out from will appear as if it is not responding.

Cause | Resolution
--- | ---
The UDP traffic from the second server cannot be routed to the PortAssist Manager server. | Do the following. Go to My Computer and choose Dialup Networking > Phonebook entry-to-dial. When the phonebook entries appear, choose the phone entry with which you are working. Choose More > Edit entry and modem properties. In the Edit Phonebook Entry window, choose server. In Network protocols, choose TCP/IP Settings. In PPP TCP/IP Settings, uncheck Use default gateway on remote network. Choose OK.