### Symptoms: Windows 2000

Use this recommended troubleshooting procedure if you have any problem with RealPort on a Microsoft Windows 2000 system. This procedure takes you from one of the two main symptoms to a Master Troubleshooting Process. From the Master Troubleshooting Process, you might be directed to use some of the troubleshooting tools, which are short procedures. If you have already been through this procedure already or are knowledgeable enough to take a shortcut without needing to go through the Master Troubleshooting Process, go to Diagnostics and Resolutions: Windows 2000.

Before you begin this procedure, keep in mind the following:

- Some of this troubleshooting involves the PortServer, the operating system you are working with, and other hardware and software.
- At some point in this procedure, you might need to call Digi Technical Support. You should record how far you have progressed through the procedure with what results to help describe your problem.
- At the beginning of this process and before you call Digi Technical Support, reboot your devices and check your cables. You might need to refer to the PortServer Cable Guide.

Identify a symptom and a starting point. You will be directed to the first step in a Master Troubleshooting Process. Choose which of these two general symptoms most closely resembles your symptom.

All devices do not function | One or several devices function incorrectly or not at all
Go to Master Troubleshooting Process: Windows 2000 (All Devices Fail). | Go to Master Troubleshooting Process: Windows 2000 (Some Devices Fail).

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