### Message (Windows): Agent not responding

Use this information to direct you to the correct troubleshooting procedure if the message, Agent not responding, appears in Network View in PortAssist Manager. It is important to know whether the system has an active outbound call or not.

> Does your system have an active outbound call?

> Note: The system refers to the one that is not responding and is identified by an IP address or DNS name during PortAssist Manager configuration.

Go to If the system has an active outbound call. | Go to If the system does NOT have an outbound call.