### Symptoms

Use these symptoms if you have any problem with PortAssist Manager, the adapter connected to PortAssist Manager or a terminal connected to the adapter.

Before you begin any of the following procedure, keep in mind the following:

- Some of this troubleshooting might involve the adapter you are working with and its connection. You also might need to go to the troubleshooting for that adapter.
- At some point you might need to call Digi Technical Support. Writing down what you have done with what results would be helpful in describing what your problem is.

Identify the symptom that most closely matches the problem you are having:

- Alarm (red) appears
- Alarm (yellow) appears
- Alarm (blue) appears
- Alarm (gray) appears
- Message (Windows NT): Agent not responding
- Message (UNIX): Agent not responding
- Message: System not located
- PortAssist Manager does not start (Windows NT)
- PortAssist Manager does not start (UNIX)
- Error counts are too high (AccelePort Xp only)
- None of the devices work
- One or more devices don't work