About the Symptoms and Resolution Section

This topic provides instructions on using the Symptom and Resolution section of the Troubleshooting Guide.

Purpose

The purpose of the troubleshooting flow charts in this section is to allow you to identify and fix problems. The process starts with what you know, that is, with what you know isn't working. It continues by narrowing the possible list of causes until you identify a particular cause. Then you are presented with either a method for fixing the problem yourself or instructions to call Digi Technical Support for assistance.

Navigating the Flow Charts

Here are a few tips on navigating the flow charts and procedures in this section.

• The troubleshooting flow charts are layered. That is, in many cases flow charts are linked together, allowing you to jump from one flow chart to another.
• Links are identified by blue rectangles. Blue rectangles always link to other topics, which are either other troubleshooting flow charts or procedures that help you identify and fix problems.
• The best way to avoid getting lost is to use your browser's back button to back track through the procedure. However, the table of contents is always available, providing another means of reorientation.