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MAX Glossary

Ascend Communications, Inc.

Part Number: 7820-0648-001

For Software Version 7.0.0

Ascend Access Control, Dynamic Bandwidth Allocation, FrameLine, Hybrid Access, MAX, MAX TNT, Multilink Protocol Plus, Pipeline, Secure Access, and Series56 are trademarks of Ascend Communications, Inc. Other trademarks and trade names mentioned in this publication belong to their respective owners.

Copyright © November 1998, Ascend Communications, Inc. All Rights Reserved.

This document contains information that is the property of Ascend Communications, Inc. This document may not be copied, reproduced, reduced to any electronic medium or machine readable form, or otherwise duplicated, and the information herein may not be used, disseminated or otherwise disclosed, except with the prior written consent of Ascend Communications, Inc.

Ascend Customer Service

Ascend Customer Service provides a variety of options for obtaining technical assistance, information about Ascend products and services, and software upgrades.

Obtaining technical assistance

You can obtain technical assistance by telephone, email, fax, or modem, or over the Internet.

Enabling Ascend to assist you

If you need to contact Ascend for help with a problem, make sure that you have the following information when you call or that you include it in your correspondence:

Calling Ascend from within the United States

 In the U.S., you can take advantage of Priority Technical Assistance or an Ascend Advantage Pak service contract, or you can call to request assistance.

Priority Technical Assistance
If you need to talk to an engineer right away, call (900) 555-ASND (2763) to reach Ascend's Priority Call queue. The charge of $2.95 per minute does not begin to accrue until you are connected to an engineer. Average wait times are less than three minutes.

Ascend Advantage Pak
Ascend Advantage Pak is a one-year service contract that includes overnight advance replacement of failed products, technical support, software maintenance releases, and software update releases. For more information, call (800) ASCEND-4 (272-3634), or access Ascend's Web site at www.ascend.com and select Services and Support, then Advantage Service Family.

Other telephone numbers
For a menu of Ascend's services, call (800) ASCEND-4 (272-3634). Or call (510) 769-6001 for an operator.

Calling Ascend from outside the United States

You can contact Ascend by telephone from outside the United States at one of the following numbers:
Telephone outside the United States

(510) 769-8027

Asia Pacific (except Japan)

 (+61) 3 9656 7000

Austria/Germany/Switzerland

 (+33) 492 96 5672

Benelux

 (+33) 492 96 5674

France

 (+33) 492 96 5673

Italy

(+33) 492 96 5676

Japan

 (+81) 3 5325 7397

Middle East/Africa

 (+33) 492 96 5679

Scandinavia

 (+33) 492 96 5677

Spain/Portugal

(+33) 492 96 5675

UK

 (+33) 492 96 5671

Note: For additional support information for the Asia Pacific Region, refer to http://apac.ascend.com/contacts.html.

Obtaining assistance through correspondence

Ascend maintains two email addresses for technical support questions. One is for customers in the United States, and the other is for customers in Europe, the Middle East, and Asia. If you prefer to correspond by fax, BBS, or regular mail, please direct your inquiry to Ascend's U.S. offices. Following are the ways in which you can reach Ascend Customer Service:

Finding information and software on the Internet

Visit Ascend's Web site at http://www.ascend.com for technical information, product information, and descriptions of available services.

Visit Ascend's FTP site at ftp.ascend.com for software upgrades, release notes, and addenda to this manual.


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techpubs@ascend.com

Copyright © 1998, Ascend Communications, Inc. All rights reserved.