PortServer Troubleshooting Guide

Introduction

• About This Guide
• Contacting Digi

Symptoms and Resolutions

• About the Symptoms and Resolutions Section
• Cannot Logon from a Modem Connection
• Cannot Logon from a Terminal
• Printer Is Not Working
• Cannot Telnet to the Digi Device

PortServer I Hardware Procedures

• Troubleshooting the Digi Device
• Running PortServer I Diagnostics
• PortServer Diagnostic Test Descriptions
• Resetting PortServer I Configuration to Defaults
• Verifying TFTP
• Troubleshooting TFTP

PortServer II Hardware Procedures

• Troubleshooting the Digi Device
• Running PortServer II Diagnostics
• PortServer II Diagnostic Test Descriptions
• Resetting PortServer II Configuration to Defaults
• Verifying TFTP
• Troubleshooting TFTP

PortServer TS 8/16 Hardware Procedures

• Troubleshooting the Digi Device
• Running Hardware Diagnostics
• Running the POST
• Resetting the PortServer TS 8/16 Configuration to Defaults
• Verifying TFTP
• Troubleshooting TFTP

Digi One RealPort and PortServer TS 2/4 Hardware Procedures

• Troubleshooting the Digi Device
• Running Hardware Diagnostics
• Running and Interpreting POST
• Resetting the Configuration to Defaults
• Verifying TFTP
• Troubleshooting TFTP

Network Procedures

• Troubleshooting the Network
• Telnetting to a Digi Device
• Verifying the Ethernet Cabling

Port Procedures

• Troubleshooting Port Problems
• Changing Port Configuration
• Conducting a Loopback Test

RealPort Operating System Procedures

• AIX: Verifying the RealPort Process
• HP-UX: Verifying the RealPort Process
• Linux: Verifying the RealPort Process
• SCO: Verifying the RealPort Process
• Solaris: Verifying the RealPort Process
• Windows NT: Verifying the RealPort Process
• Windows NT: Checking Port Settings
• Windows NT: Testing the Port Connection
• Windows 2000: Verifying the RealPort Process
• Windows 2000: Testing the Port Connections

Cabling Information

• Cable Guide

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All rights reserved.